---
description: Learn more about Puzzel price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Puzzel Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Puzzel](/software/192554/puzzel)

# Puzzel

Canonical: https://www.capterra.com.au/software/192554/puzzel

> Puzzel is customer service software offering omnichannel contact center \& digital engagement tools to empower service teams.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Puzzel?

Small to midsize businesses, contact centers, customer service teams, customer experience professionals,  and workforce managers.

## About the vendor

- **Company**: Puzzel

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Norway, United States

## Features

- Agent Interface
- Automatic Call Distribution
- Call Center Management
- Call Recording
- Computer Telephony Integration
- Contact Management
- Employee Scheduling
- For Call Centers
- IVR
- Labor Forecasting
- Performance Metrics

## Support Options

- Chat

## Category

- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)
- [Call Center Workforce Management Software](https://www.capterra.com.au/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
2. [RingCX](https://www.capterra.com.au/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews)
3. [Five9](https://www.capterra.com.au/software/132405/five9) — 4.2/5 (481 reviews)
4. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Talkdesk](https://www.capterra.com.au/software/132852/talkdesk) — 4.5/5 (732 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/192554/puzzel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/192554/Puzzel/> |
| en-AE | <https://www.capterra.ae/software/192554/puzzel> |
| en-AU | <https://www.capterra.com.au/software/192554/puzzel> |
| en-CA | <https://www.capterra.ca/software/192554/puzzel> |
| en-GB | <https://www.capterra.co.uk/software/192554/puzzel> |
| en-IE | <https://www.capterra.ie/software/192554/puzzel> |
| en-IL | <https://www.capterra.co.il/software/192554/puzzel> |
| en-IN | <https://www.capterra.in/software/192554/puzzel> |
| en-NZ | <https://www.capterra.co.nz/software/192554/puzzel> |
| en-SG | <https://www.capterra.com.sg/software/192554/puzzel> |
| en-ZA | <https://www.capterra.co.za/software/192554/puzzel> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Puzzel","description":"Puzzel is a customer engagement platform offering an omnichannel contact center solution with capabilities for digital engagement, workforce management, quality assurance, and sales intelligence. The platform aims to help companies deliver personalized customer journeys across self-service and live channels within one unified system. Puzzel provides functionality such as smart chatbots, SMS messaging, performance analytics, and case management to improve customer experience and agent productivity.","url":"https://www.capterra.com.au/software/192554/puzzel","@id":"https://www.capterra.com.au/software/192554/puzzel#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/software/192554/puzzel#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Puzzel?","@type":"Question","acceptedAnswer":{"text":"Puzzel is a customer engagement platform offering an omnichannel contact center solution with capabilities for digital engagement, workforce management, quality assurance, and sales intelligence. The platform aims to help companies deliver personalized customer journeys across self-service and live channels within one unified system. Puzzel provides functionality such as smart chatbots, SMS messaging, performance analytics, and case management to improve customer experience and agent productivity.","@type":"Answer"}},{"name":"Who Uses Puzzel?","@type":"Question","acceptedAnswer":{"text":"Small to midsize businesses, contact centers, customer service teams, customer experience professionals,and workforce managers.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/192554/puzzel#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Puzzel","position":3,"item":"/software/192554/puzzel","@type":"ListItem"}]}]}
</script>