---
description: Learn more about Community CareLink price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Community CareLink Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Social Work Case Management Software](/directory/31462/social-work-case-management/software) > [Community CareLink](/software/192006/fristcalltechnology)

# Community CareLink

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> Case management software for nonprofits and agencies managing Social Determinants, 1115 waivers, referrals, CHW programs, and grants.
> 
> Verdict: Rated **4.4/5** by 44 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Community CareLink?

Community CareLink serves Public Health agencies, State and Local Government, Educational Organizations, Criminal Justice systems, Medicaid, Managed Care, non-profits, and funders.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 44 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: FirstCallTechnology
- **Location**: Kansas City, US
- **Founded**: 2018

## Commercial Context

- **Starting Price**: USD 65.00
- **Pricing model**: Per User
- **Pricing Details**: Flexible pricing based on users, modules, and support needs.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Appointment Management
- Appointment Scheduling
- Billing & Invoicing
- Case Management
- Case Notes
- Client Management
- Coding Assistance
- Communication Management
- Confirmations/Reminders
- Document Management
- EMR/EHR
- Forms Management
- Goal Setting/Tracking
- HIPAA Compliant
- Initial Assessments
- Medical Billing
- Medical History Records
- Patient Management
- Patient Portal
- Program Management
- Referral Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Secure Messaging
- Therapy Notes
- Time Tracking
- Treatment Planning

## Integrations (2 total)

- athenaOne
- eClinicalWorks

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Social Work Case Management Software](https://www.capterra.com.au/directory/31462/social-work-case-management/software)

## Related Categories

- [Social Work Case Management Software](https://www.capterra.com.au/directory/31462/social-work-case-management/software)
- [Patient Case Management Software](https://www.capterra.com.au/directory/30590/patient-case-management/software)
- [Mental Health Practice Management Software](https://www.capterra.com.au/directory/30217/mental-health/software)
- [Mental Health EHR Software](https://www.capterra.com.au/directory/32510/mental-health-ehr-software/software)
- [Substance Abuse EMR Software](https://www.capterra.com.au/directory/32708/substance-abuse-emr/software)

## Alternatives

1. [CharityTracker](https://www.capterra.com.au/software/132388/charitytracker) — 4.5/5 (1060 reviews)
2. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5270 reviews)
3. [Bonterra Apricot](https://www.capterra.com.au/software/123342/bonterra-case-management) — 4.2/5 (226 reviews)
4. [Jotform](https://www.capterra.com.au/software/158456/jotform-4-0) — 4.7/5 (2896 reviews)
5. [Casebook](https://www.capterra.com.au/software/200357/casebook-platform) — 4.2/5 (86 reviews)

## Reviews

### "OK OK only" — 3.0/5

> **Chris** | *5 August 2024* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Easy place to store information, easy to use to create profile
> 
> **Cons**: Not user friendly, poor interface and cannot upload own documents to use as template
> 
> There are alot of ways to improve Community CareLink and i hope the developers are able to unlock its potential

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### "Reliable data and helpful staff" — 5.0/5

> **Molly** | *5 September 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10
> 
> **Pros**: The customer service is great and it's easy to use. The CCL team walked us through the transition from our previous system and there were very few hiccups. They're also been crucial in helping us draft forms that get the data we need.
> 
> **Cons**: That we can't create our own forms on the fly when we need them. With our previous system, we had a lot of autonomy and built our own forms. This, however, created problems and inconsistent data so while I wish we could quickly create a forms at our discretion, it's probably best that we can't. Human error happened frequently.
> 
> Very good experience\! The team is very helpful and the data we're getting back is more consistent than what we had with other products.

-----

### "Easy to use, annoying to work with" — 3.0/5

> **Shelby** | *5 September 2025* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: It is generally easy to learn and relearn the system. If you want to enter a service you delivered, you go to service delivery. Enter a UA under UA, etc.
> 
> **Cons**: Many times when there is an update it is often like re-learning the system and often times it feels like the updates make it harder for my employees to use
> 
> The system is generally easy to use, however, I do not think that it operates in the most effective manner. There are also issues with the program intermittently crashing for some users and then no resolution because the problem "cannot be duplicated" or is not reported by other users.

-----

### "Great Product" — 5.0/5

> **Jason** | *5 September 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: The support and usability of this product are nice. I can always get questions answered and I am familiar with it.
> 
> **Cons**: The automatic timeouts are sometimes frustrating. I do understand why, but it sometimes catches me by surprise.
> 
> Great experience overall. I have been using this system since 2016 and have been pleased with it's evolution.

-----

### "“Streamlined and Reliable Support for Everyday Work”" — 5.0/5

> **Madiana** | *30 September 2025* | Mental Health Care | Recommendation rating: 3.0/10
> 
> **Pros**: The platform is organized, intuitive, and makes it easy to keep everything in one place. I especially appreciate how streamlined it is for tracking information without a lot of unnecessary steps—it saves time and keeps me in flow.
> 
> **Cons**: In all transparency I do not have any major negatives to point out. My experience has been smooth overall.
> 
> Overall, my experience has been very positive. Community CareLink is a practical, efficient tool that helps me stay on top of my work and keep things organized. It simplifies processes that could otherwise become overwhelming. The support has also been consistent, and I feel confident relying on it for my daily operations.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/192006/fristcalltechnology)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/192006/FristCallTechnology/> |
| en-AE | <https://www.capterra.ae/software/192006/fristcalltechnology> |
| en-AU | <https://www.capterra.com.au/software/192006/fristcalltechnology> |
| en-CA | <https://www.capterra.ca/software/192006/fristcalltechnology> |
| en-GB | <https://www.capterra.co.uk/software/192006/fristcalltechnology> |
| en-IE | <https://www.capterra.ie/software/192006/fristcalltechnology> |
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| en-IN | <https://www.capterra.in/software/192006/fristcalltechnology> |
| en-NZ | <https://www.capterra.co.nz/software/192006/fristcalltechnology> |
| en-SG | <https://www.capterra.com.sg/software/192006/fristcalltechnology> |
| en-ZA | <https://www.capterra.co.za/software/192006/fristcalltechnology> |
| nb | <https://www.capterra.no/software/192006/fristcalltechnology> |
| tr | <https://www.capterra.web.tr/software/192006/fristcalltechnology> |

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