--- description: Learn more about Dialpad price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://www.capterra.com.au/software/190976/dialpad-sell Page: 1 / 24\ Next: [Next page](https://www.capterra.com.au/software/190976/dialpad-sell?page=2) > Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device. > > Verdict: Rated **4.2/5** by 562 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dialpad? Any size sales organization looking to drive rep efficiency and speed up ramp times. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 562 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - AI/Machine Learning - Agent Interface - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transfer - Caller ID - Campaign Management - Chat/Messaging - Chatbot - Collaboration Tools - Computer Telephony Integration - Contact Management - Conversation Intelligence - Dashboard - File Transfer - Goal Setting/Tracking - IVR - Intent Recognition - List Management - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Performance Metrics - Power Dialer - Predictive Dialer - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Speech Recognition - Training Management - VoIP - Voice Mail ... and 2 more features ## Integrations (59 total) - Abstrakt - Alexa - AzureDesk - Bubble - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software) ## Related Categories - [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software) - [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software) - [Inside Sales Software](https://www.capterra.com.au/directory/30680/inside-sales/software) - [Sales Enablement Software](https://www.capterra.com.au/directory/30798/sales-enablement/software) - [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software) ## Alternatives 1. [JustCall](https://www.capterra.com.au/software/157853/justcall) — 4.1/5 (223 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (859 reviews) 3. [800.com](https://www.capterra.com.au/software/208208/800-com) — 4.7/5 (315 reviews) 4. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (465 reviews) ## Reviews ### ""Overcharged for Months with No Resolution – Terrible Customer Service\!"" — 1.0/5 > **Prateek** | *14 October 2024* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: "Dialpad's interface is user-friendly, and their call quality is generally reliable. The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use. However, these positives are completely overshadowed by their poor customer service and billing issues. > > **Cons**: "The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use. This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating." > > I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month. Their customer service is completely unresponsive—my last email sent in September was ignored. This ongoing problem has caused significant financial stress for our business. I would not recommend their services to anyone based on this experience. ----- ### "DO NOT USE HORRIBLE SERVICE" — 1.0/5 > **James** | *11 November 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: User interface was ok and fairly easy to get around. But nothing actually worked > > **Cons**: Basically everything else - Customer service is more useless then a blind dog trying to figure out what is going on - Doesn't forward calls to external numbers effectively or efficiently. > > Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had already tried that. To then get passed onto another and another. All whilst nobody actually listened to the actual issue. ----- ### "Wildly disappointing company." — 1.0/5 > **Thomas** | *31 October 2024* | Recreational Facilities & Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing. wholly dissatisfied with every aspect. > > **Cons**: Wildly disappointing company. We paid over USD $10,000 to get started, were given multiple PM's because their call quality was so poor. \[sensitive content hidden\] then joined their team, she was supposed to look into the call quality issues and nothing changed. We had to go back to our current vendor with our tail between our legs and the only reason we left them was because of the lower pricing. Great lesson that price and total cost can be two completely different numbers\! Now we have to bring in lawyers which is something we have never had to resort to with any vendor in the past. > > Terrible. From the outset it was nothing but a headache. ----- ### "Great transcripts, difficult set up" — 3.0/5 > **Billie** | *26 August 2024* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: How the software provides accurate transcripts of meetings in real which is a valuable asset. > > **Cons**: Setting up the system is complicated and customer service does not respond in a timely manner > > The platform provides valuable transcripts however it is confusing to set up. ----- ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *8 August 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Cons**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.com.au/software/190976/dialpad-sell?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/190976/dialpad-sell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data