15 years helping Australian businesses
choose better software

What Is Dialpad?

For companies looking to connect everyone, no matter where they are, Dialpad Ai offers One Beautiful Workspace for all conversations that brings your team together on one app to manage calls, texts, voicemail, chat and meetings from a single device. Admins can free up precious IT resources by rolling out an enterprise grade business communications system in just minutes, and ensuring universal adoption across the entire workforce, regardless of location or device.

Who Uses Dialpad?

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Dialpad Software - Ai Messaging - Collaborate from anywhere with a single workspace for team messaging, business texting, and topic-based channels.
Dialpad Software - Ai Meetings - Connect teams around the world with one-click video conferencing and live Ai transcriptions.
Dialpad Software - Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.
Dialpad Software - Upgrade your outbound sales dialer with an all-new seller experience powered by Dialpad Ai. From live coaching to sentiment analysis, our Ai assistant makes it easy for your sales team to close deals, faster.
Dialpad Software - With Dialpad Ai, you can set up call routing to any device (or team), get reliable service (thanks to Google Cloud Platform & our worldwide data centers), and even have voicemails transcribed, ensuring you never miss a beat.

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Reviews of Dialpad

Average score

Overall
4.2
Ease of Use
4.4
Customer Service
4.1
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jonatan
Jonatan
Supervisor in Colombia
Verified LinkedIn User
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

An app that you would not stop using!

5.0 3 years ago

Comments: Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction.

Pros:

Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.

Cons:

Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups.

Russell
Russell
CEO in US
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Artificial feature limitations soured my experience with Dialpad

4.0 3 years ago

Comments: Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Pros:

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Cons:

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Rachel
Customer Support Lead in US
Real Estate, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Texting Feature is a huge upgrade from other tools!

5.0 2 weeks ago New

Comments: Best phone software we've used yet and we've used 3-4.

Pros:

Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working.

Cons:

Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls.

Alex
Owner in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Tactics DO Not Sign UP-Beware Deceptive Sales

1.0 4 weeks ago New

Comments: I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs.

Pros:

It is all a scam i don't like the way they use deceptive tactics to trick new customers into contracts

Karly
Compliance Consultant in US
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

I love Dialpad!!

5.0 3 months ago

Comments: I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful.

Pros:

Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier.

Cons:

I will you could email clients out through Dialpad!