--- description: Learn more about Trillian price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trillian Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Internal Communications Software](/directory/31014/internal-communications/software) > [Trillian](/software/190684/trillian) # Trillian Canonical: https://www.capterra.com.au/software/190684/trillian Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/190684/trillian?page=2) > Trillian is a business and clinical communication platform used by companies and healthcare systems of all sizes. > > Verdict: Rated **4.7/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Trillian? With the ability to choose between hosting Trillian in the cloud and hosting Trillian fully on-premises, Trillian is used by companies and healthcare systems of all shapes and sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 52 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Cerulean Studios - **Location**: Brookfield, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: USD 3.33 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Trillian is available across 4 pricing tiers: Individual Free, Individual Pro, Business, Enterprise. Pricing starts at 0$/user/month and scales with each tier, outlined below: Individual Pro - $3.33/user/month Business - $3.99/user/month Enterprise - $7.99/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Irish, Italian, Swedish - **Available Countries**: Canada, Germany, Ireland, United Kingdom, United States ## Features - @mentions - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Audio Calls - Chat/Messaging - Employee Database - Employee Directory - Employee Photos - File Sharing - HIPAA Compliant - In-Patient Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Out-Patient Management - Patient Records Management - Physician Management - Real-Time Chat - Records Management - SMS Messaging - Search/Filter - Two-Way Audio & Video - Video Chat - Video Conferencing ## Integrations (2 total) - Altvia - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Internal Communications Software](https://www.capterra.com.au/directory/31014/internal-communications/software) ## Related Categories - [Internal Communications Software](https://www.capterra.com.au/directory/31014/internal-communications/software) - [Hospital Management Software](https://www.capterra.com.au/directory/30096/hospital-management/software) - [Team Communication Software](https://www.capterra.com.au/directory/31033/team-communication/software) - [Internal Communication Software](https://www.capterra.com.au/directory/31543/employee-communication-tools/software) - [Remote Work Software](https://www.capterra.com.au/directory/31855/remote-work/software) ## Alternatives 1. [Blink](https://www.capterra.com.au/software/173179/blink) — 4.7/5 (131 reviews) 2. [Jostle](https://www.capterra.com.au/software/130784/jostle) — 4.4/5 (73 reviews) 3. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [GoTo Meeting](https://www.capterra.com.au/software/163332/gotomeeting) — 4.4/5 (11525 reviews) ## Reviews ### "Chat everyone" — 5.0/5 > **Renan** | *21 June 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Lightweight software, easy to use, very practical chat for corporate or non-corporate use. > > **Cons**: Software somewhat limited for denser communication cases. > > Experience valuable and fully meeting expectations for use in the company. ----- ### "Great Alternative To The Bloated "Slack"" — 5.0/5 > **Michael** | *28 July 2021* | Publishing | Recommendation rating: 10.0/10 > > **Pros**: I have used Trillian since its days as a primarily IRC client. Then moved over to business use via AIM. When AIM shut down, we needed a solution for quick interoffice communication. Trillian had exactly what we needed without too many bloated features, and best of all it is extremely affordable per-user. > > **Cons**: There's very little to dislike about Trillian. If I had a criticism at all, it would be that at times it's a bit to "cutesy" with audible "ha ha" sounds and animated emojis. They're fun on occasion, but in general I find them distracting in a work environment. It's a reach to criticize them, though. > > Trillian has been great. The alternative we looked at, Slack, just has too many features, is too expensive, and does way more than what I need. Trillian is perfect for our basic inter-office needs. They keep the client software regularly updated which is nice, and their server has excellent uptime. We rarely if ever experience outages. It's absolutely a five star product. ----- ### "Simple to use" — 3.0/5 > **Luis** | *28 August 2019* | Consumer Goods | Recommendation rating: 6.0/10 > > **Pros**: It is easy to set up users, and add new contacts to the list > > **Cons**: it doesn't have a video chat or audio chat option > > it is really fast and reliable ----- ### "We love this platform\!" — 5.0/5 > **Joe** | *28 August 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot\! > > **Cons**: The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what. > > This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply\! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything. ----- ### "Good Product" — 5.0/5 > **David** | *28 August 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Ease of use for employees, ability to pull archives for reports. > > **Cons**: Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing. Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once. The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc. > > Excellent. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/190684/trillian?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/190684/trillian) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data