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Who Uses This Software?
SaaS, Mobile & Web applications. Recurring revenue businesses driving customer experience, customer engagement, customer success, product success.
Average Ratings
8 reviews- Overall 4.5 / 5
- Ease of Use 4.1 / 5
- Customer Service 4.6 / 5
- Features 4.5 / 5
- Value for Money 4.6 / 5
Product Details
- Starting Price USD 499.00/month
- Pricing Details Subscription. All features included in all tiers.
- Free Version Yes
- Free Trial Yes
-
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
-
Training
Live Online
Webinars
Documentation
-
Support
Business Hours
Online
Vendor Details
- SmartKarrot
- https://www.smartkarrot.com/contact-us/
- Founded 2018
About SmartKarrot
Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows. Available in SaaS and Private Cloud versions. Trial sign-ups & promotional pricing currently ON!
SmartKarrot Features
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
- Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Account Alerts
- Account Management
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Usage Tracking/Analytics
- Win / Loss Analysis
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SmartKarrot Most Helpful Reviews
Brilliant blend of analytics and insights with action for customer retention and growth
Reviewed on 10/10/2019
Srikant C.
Pros:
Smart Karrot platform is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience.
These can be easily be customized as well. In addition, the product also has built in survey tools!
Cons: The implementation is not a cut and paste script but more elaborate SDK based deep integration. While that can take several weeks the insights are much more richer.
Great combination of analytics and automated actions on one platform.
Reviewed on 17/10/2019
Amit S.
Comments: Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as required has helped both our Customer Success and Product development teams about the feature usage based on relevant levels of engagement.
Pros: The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.
Cons: The complexity of the platform does require our team to spend time to start using the platform effectively. However, the onboarding team ensures they are with us every step of the way to make this experience great.
SmartKarrot - A users perspective
Reviewed on 07/10/2019
Ananthakrishnan G.
Comments: Extremely professional team, ever-ready to receive feedback and act upon them.
Pros: Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded,
Cons: Still in Beta stage, needs to tested to gauge stability.
Easy to integrate and easy to use
Reviewed on 14/10/2019
Kamal nath M.
Pros: The dashboards with ability to drill down and information about each app usage helps various teams within the organization work in sync rather than independently trying different things. Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.
Cons: The performance of the admin portal can be made better
Insights that help the product team
Reviewed on 18/10/2019
Kingson M.
Comments:
We are able to improve our product since we have an understanding of what our customers’ want and that
in turn increases the adoption.
Pros:
The fact that we are able to monitor the usage of our product features and drill it down by each customer
at a feature level is very useful. It helps engage or support our customers’ as and when required. Through
the pulse survey we understand more about our customers’ experience and are able to plan our product
road-map.
Cons:
I’d love to be able to integrate many of the other tools that we use which I currently can’t. However, it’s
great that the SmartKarrot team has it in their road-map.
