What Is Detrack?

Detrack, which offers your first driver FREE - forever - is a powerful delivery management software that lets you track your vehicles live on a map and capture real-time electronic proof of delivery (E-POD) using just our iOS / Android app. Our apps have been translated into 26 languages and are being used daily around the world to complete millions of deliveries.

Who Uses Detrack?

3PL couriers, cold chain logistics services, logistics software providers Retailers, e-commerce operators Pharmaceuticals, Food & beverage delivery

Where can Detrack be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Detrack Systems
  • Founded in 2013
  • Phone Support

Countries available

Argentina, Australia, Bangladesh, Belgium, Brazil and 43 others

Languages

Chinese, Dutch, English, Finnish, French and 12 others

Detrack pricing

Starting Price:

USD 24.00/month
  • Yes, has free trial
  • Yes, has free version

Detrack has a free version and offers a free trial. Detrack paid version starts at USD 24.00/month.

Pricing plans get a free trial

About the vendor

  • Detrack Systems
  • Founded in 2013
  • Phone Support

Countries available

Argentina, Australia, Bangladesh, Belgium, Brazil and 43 others

Languages

Chinese, Dutch, English, Finnish, French and 12 others

Detrack videos and images

Detrack Software - Detrack Dashboard
Detrack Software - Vehicles Tab
Detrack Software - Map View
Detrack Software - Daily Total Jobs
Detrack Software - Daily Summary Reports
View 6 more
Detrack video
Detrack Software - Detrack Dashboard
Detrack Software - Vehicles Tab
Detrack Software - Map View
Detrack Software - Daily Total Jobs
Detrack Software - Daily Summary Reports

Features of Detrack

  • Activity Dashboard
  • Alerts/Notifications
  • Customer Database
  • Customer Portal
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop
  • Driver Management
  • For Courier Services
  • For Freight Operations
  • Fuel Management
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Label Printing
  • Live Driver Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Proof of Delivery
  • Real Time Monitoring
  • Real-time Updates
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • Scheduling
  • Shipping Labels
  • Status Tracking
  • Third Party Integrations

Alternatives to Detrack

Kiffgo is an all-in-one route optimization, scheduling and communication software for delightful service ou product delivery.
EXTRA offers advanced dispatch software that optimizes routes for deliveries, pickups and services in real-time, including last mile.
Dispatch Science is a disruptive Delivery Management System for shippers, transporters, and delivery companies.
Our Robust SaaS product which helps you save more than 15% of logistics costs by optimizing your fleet, distribution routes & capacity.
eLogii is the leading last-mile delivery management software that automates route planning and optimization, dispatching, and more. Learn more about eLogii
Track-POD is paperless & contactless last-mile delivery management software with a real-time dispatcher dashboard + an ePOD driver app. Learn more about Track-POD
WooDelivery is the trusted delivery & field service management solution for 3,000+ businesses from 122+ countries. Learn more about WooDelivery
BigChange Job Management Platform plans, manages, schedules & tracks your field teams in one cloud-based, easy-to-use solution.
Tookan is an AI-powered software, that helps in automating dispatch, tracking order and managing freight from a single platform. Learn more about Tookan

Reviews of Detrack

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
4.8
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
89%
4
11%
Roland U.
CEO in Singapore
Verified LinkedIn User
Wine & Spirits, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent software built by smart team who knows their customers well

5 2 years ago

Comments: I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Pros:

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Cons:

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Detrack Systems Response

2 years ago

Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Nevra L.
Administrator in US
Farming, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Supports advanced requirements & support is awesome

5 2 years ago

Comments: Excellent

Pros:

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Cons:

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Alternatives Considered: Route4Me and RoadWarrior

Reasons for Switching to Detrack: Flexibility, value for money, great support, transparent pricing

Detrack Systems Response

2 years ago

Hey, Nevra! Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution. As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the positive review, Nevra!

Jasmine N.
Sales Director in Singapore
Logistics & Supply Chain, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

So far so good.

4 10 months ago

Comments: So far so good.

Pros:

Effective software with simple functions available that allows all users to understand and use easily.

Cons:

Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Detrack Systems Response

9 months ago

Hey Jasmine, Thank you so much for your review. As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Jasmine.

Anne D.
Proprietor in Spain
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Delivery Management System

5 2 months ago

Comments: I have been using Detrack for the management of deliveries for my Florist business for many years now. It has really helped to improve the delivery part of my service. By using Detrack we have a much more efficient system with excellent record keeping. I am now starting to work with Detracks companion software Elasticroute for route planning, particularly at busy peak periods. Both systems work seamlessly together and have provided me with a very good overall experience. When I do need any help with setup or queries, I have found Detrack support to be excellent every time. Overall Detrack is an excellent product.

Pros:

Very easy to use by administration and drivers, helps to keep our deliveries organized with real-time delivery information. Has excellent data import and job search capabilities.

Cons:

None - all aspects of the software works very well.

Detrack Systems Response

2 months ago

Thank you Anne for your great feedback! It makes our day to know that Detrack is achieving the goal of helping SMEs like yours achieve a high level of efficiency in handling your last mile deliveries especially during Florists' peak seasons. We look forward to providing you with continued timely support.

David B.
General Manager in Australia
Renewables & Environment, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Very handy tool for our battery collection service

5 10 months ago

Comments: Very satisfied with the software and level of support. Allows me to schedule customer pickup requests and for my contractor to then schedule these with their drivers. The customer & I are then notified when the pickup is scheduled for and then receive a POD when it has been performed. Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.

Pros:

Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.

Cons:

Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.

Detrack Systems Response

9 months ago

Hey David, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to set up and use. We're also pleased to hear that Detrack is invaluable for running your battery collection service. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the kind review, David.