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Tiledesk
What Is Tiledesk?
Tiledesk is a no-code customer support and engagement platform that offers the Design Studio, enabling you to design conversation flows and automate tasks with drag-and-drop technology. It leverages the power of ChatGPT to generate LLM-powered responses that are human-like. Tiledesk also offers omnichannel messaging, AI chatbot, knowledge base, and analytics. With Tiledesk, you can integrate your bot with various digital channels including websites, WhatsApp, FB Messenger, and more.
Who Uses Tiledesk?
Tiledesk is a versatile tool for marketers, entrepreneurs, customer service teams, chatbot developers, and conversation designers. Businesses of all sizes can benefit from Tiledesk’s automation engine
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Reviews of Tiledesk
Alternatives Considered:
The best open source live chat, especially with its bot replies
Pros:
We switched to Tiledesk from Drift, and are not looking back! Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.
Cons:
Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.
Alternatives Considered:
One stop customer engagement platform for businesses to enable efficient customer service !
Comments: One of the best customer service platform with high usability and great features. It has resulted into 24/7 customers service without any interruptions. All the chat bot service is great to use and comes up with advanced AI features to satisfy user needs by all means. Great ticketing management with live chat experience is just wonderful. Highly recommended to all the businesses to try them.
Pros:
Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.
Cons:
None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.
Best chatbot for your bussines!
Comments: I use Tiledesk on my site for conversations with visitors, real-time chat and scheduling appointments.
Pros:
Tiledesk Chatbot is a game-changer! Exceptionally efficient and customizable, it has transformed our customer support, providing 24/7 assistance and invaluable data insights. High praise for this fantastic tool!
Cons:
Nothing. Furthermore, now with the new designer it is also very convenient to program chatbots
My experience hasnt been great
Comments: overall, i miss the programme we had before which was clearer, easier to navigate, easier to download documents from
Pros:
the autobot feature
Cons:
its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us
Exceptional tool!!!
Pros:
Building customized chatbots is now a breeze without writing a single line of code. Our clients can now easily engage with their customers and nurture them through the sales funnel.
Cons:
Tikedesk is excellent however I'd love to see more advanced customization options in future updates
