Tiledesk

Tiledesk Review

Pros:

Supports communication in multiple platforms like WhatsApp, Facebook, Telegram, etc. It has features for a chatbot for automatic response, which helps improve user customer help and support.

Cons:

UserInterface is a bit complex and needs good knowledge to use if efficiently.

Tiledesk: The All-in-One Customer Support Platform

Comments: Tiledesk is a cloud-based customer support platform that offers a variety of features, including ticket management, support ticket management, real-time notifications, email management, live chat, chatbot, transcripts/chat history, and lead capture. Tiledesk's user-friendly interface makes it easy for agents to navigate and manage customer interactions.

Pros:

Tiledesk offers a comprehensive set of features to help businesses manage their customer interactions efficiently. The platform includes ticket management, support ticket management, real-time notifications, email management, live chat, chatbot, transcripts/chat history, and lead capture features.

Cons:

Tiledesk's reporting features are limited compared to some of its competitors. Businesses may need to integrate with other reporting tools to get a more comprehensive view of their customer support operations. In addition, Tiledesk offers limited integrations with other tools and platforms. Businesses may need to use Zapier or other integration tools to connect Tiledesk with other tools.

Smart and feature rick solution for sales team

Pros:

Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.

Cons:

The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.

Great platform to improve interaction with customers

Comments: The over all experience with tiledesk was good as we use it regularly and interaract with lot of customers using it. It does its purpose by making a strong relation with our company and the customers with its AI features

Pros:

It is one of the best platforms that provide real-time chatting with customers and gives notifications if a person contacts you. It can be also used as an AI-based chatbot that can assist customers.

Cons:

The options available on tiledesk are great and very useful but there are limited customization options available on the software for interacting with customers. The performance of the software can also be improved a little bit.

Meeting all customer services at your comfort.

Comments: Great experience with this platform when it comes to customer services for many reasons it's friendly and much easy to access. Engagement with our customers has made marketing and campaigns reliable.

Pros:

Chat and communication bot has easy to use features a very fast search engine.Contacting customers is way easier on this tool.A wide platform for online meetings and enhancing marketing.

Cons:

This service desk has been our day to day help for customer services from vendors and to our customers. Absolutely nothing to dislike this far.

Easy way to communicate with your costumers.

Comments: Exellent.

Pros:

It made my job very easily to contact with the costumers.

Cons:

I am generally happy with all the features provided.

Tiledesk Review

Pros:

It is user-friendly, and we can integrate it with other applications. Chatbot and communication is very easy

Cons:

It works slowly when we use large data. It could have multi-language support. Sometimes bot will not understand the real-time issues

Good automated chatbot software

Comments: My experience so far has been very good with Tiledesk. It is a clean software with very minimum fuss.

Pros:

One thing that I like very much about Tiledesk is that it is open source. Also, the lead capture through the chatbot is very accurate and prompt and it is very helpful for us

Cons:

In terms of knowledge base and help desk, I feel there is still a long way to go to make this software worth the amount. There are some inefficiencies here which can be corrected

Tiledesk Review

Pros:

Tiledesk has various functions, such as chat, chatbots, instant messaging, emailing, and more. Navigation is a bit easy

Cons:

Tiledesk slows down the system. It has limited integration with the third-party tools

Great for connecting and collaborations

Comments: Overall experience with tilesdesk was not bad but I felt that it helps our employees to collaborate and work together. Which helps us in tracking better results of the company.

Pros:

Tiledesk connects our organization with different messaging channels that Include WhatsApp, Facebook, telegram, etc. Now we can easily connect and communicate with all of our customers on the single channel provided by them.

Cons:

As Tiledesk integrates with lots of messaging platforms but it may not integrate with some of the tools and software that companies adopt and use, which can be irritating sometimes.

One stop customer engagement platform for businesses to enable efficient customer service !

Comments: One of the best customer service platform with high usability and great features. It has resulted into 24/7 customers service without any interruptions. All the chat bot service is great to use and comes up with advanced AI features to satisfy user needs by all means. Great ticketing management with live chat experience is just wonderful. Highly recommended to all the businesses to try them.

Pros:

Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.

Cons:

None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.

A system of communication with customers directly

Comments: My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve.

Pros:

In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple

Cons:

One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.

""Tiledesk""

Pros:

All digital channels can use adaptable chatbot technology. Tiledesk will handle the legwork for you by dynamically adjusting the button to all the channels after you design our conversational flow once and execute it on all the channels, from WhatsApp to your website.

Cons:

NO dislike Tiledesk it a best website tool that work very effectively.

This platform for building, deploying, and managing chatbots and live chat systems

Comments: For businesses in the gaming industry, Tiledesk is a useful tool for building and managing chatbots and live chat systems. Its customization options, ease of integration, and developer-friendly features make it an attractive option. However, businesses must consider the platform's learning curve and limited features when deciding whether to use Tiledesk. Additionally, the limited documentation may pose a challenge for developers looking to build more complex chatbots and live chat systems.

Pros:

Tiledesk is highly customizable, allowing businesses to tailor their chatbots and live chat systems to their specific needs. This level of flexibility can be particularly beneficial for the gaming industry, where companies require chatbots and live chat systems that cater to the unique needs of gamers. It is easy to integrate with existing systems, making it an attractive option for companies in the gaming industry that are looking to incorporate chatbots and live chat systems into their existing workflows. It provides developers with an API and SDKs, making it easy for them to build and customize chatbots and live chat systems to meet the needs of their clients.

Cons:

Tiledesk may not have all the features required by businesses in the gaming industry, particularly those that have complex workflows or require advanced integrations with other systems. It's documentation is limited, which may pose a challenge for developers who require more in-depth information about the platform's features and capabilities.

Tiledesk is a best open source platform for chatbot

Pros:

Tiledesk is a fantastic open-source live chat product that can be found on Github. One of its standout features is the chatbot functionality, which utilizes natural language processing (NLP) to make configuration simple and intuitive. Despite their power, Tiledesk chatbots are remarkably user-friendly, allowing users to create complex chatbots with ease. Overall, Tiledesk is an impressive tool that can help businesses to provide high-quality customer support and engagement.

Cons:

Tiledesk does not integrate with some other chat platforms, which limits the ability to reach all of our customers. This is the potential drawbacks which I have seen.

Tiledesk - Customer Success

Comments: User friendly and for customer sucess it is the best tool.

Pros:

It is more efficient to help the customers who are in Remote.More useful and efficient tool.

Cons:

Sometime there is lagging in process.That the major issue we facing in the tool.

Tiledesk - Robust customer support tool

Comments: Tiledesk is an amazing platform and an excellent solution if you're main purpose is customer support. The automation through chatbots has helped us in better customer engagement and made us more efficient. Platform is easy to easy to setup and offers a great variety of features.

Pros:

1. Chatbot automation.2. Easy to setup and integrate.3. Customisable and great UI.

Cons:

1. Customisation capabilities can be improved.2. Takes time to learn the capabilities of the software.

An Efficient Helpdesk software For small and medium sized businesses

Comments: Tiledesk is an important tool for business that want to provide efficient and effective customer support, with customizable workflows and automation features.

Pros:

Tiledesk has a user friendly interface, it is easy to navigate making it accessible for users of all levels of technical expertise

Cons:

Tiledesk has limited integrations with third-party tools, which maybe a drawback for businesses that rely on other software for their operations

"An Unforgettable Experience at Tiledesk: A Comprehensive Review

Comments: Using Tiledesk has been an incredibly positive experience. Its easy-to-use interface, comprehensive customer support, and impressive set of features make it a great platform for customer service. The chatbot feature is especially useful, as it allows customers to quickly get answers to common questions without having to wait for a response from a customer service agent. Tiledesk also offers a wide variety of integrations, so customers can use the platform with their existing services. I've been very pleased with my experience using Tiledesk and would highly recommend it to anyone looking for a reliable and user-friendly customer service platform.

Pros:

I liked that Tiledesk was able to easily create web chat applications with a wide range of features. It has a great user interface, which makes it easy to understand and use, and it can easily be customized and adapted to different applications. The platform also provides great support and customer service. Finally, it integrates well with various third-party services, allowing for a greater range of features and functions.

Cons:

Tiledesk's lack of customization options was one of the things I liked least. Unlike some of its competitors, Tiledesk doesn't offer an extensive range of customization settings, meaning that it can be difficult to personalize the interface to fit the look and feel of your business. Furthermore, the support staff can be slow to respond to queries, which can be frustrating when you need help quickly.

"Tiledesk a visual and intuitive Way to organize Tasks"

Comments: Tiledesk integrate well with other tools and software that you use to manage your work.

Pros:

Collaboration, the tools allow for Collaboration making it easy to share tasks, deadlines, and other important information with colleagues.

Cons:

Users who are not familiar with the time-based interface may find it difficult to navigate first.

Best chatbots for effective communications

Comments: Good fit for small scale companies with less customers.

Pros:

The live chat and bot for customer support works brilliantly well . The chat bot helps to address some of the default questions that at being asked by the customers.

Cons:

The chat bot services are sometimes misleading angd customer will end up coming in live chat.

With a variety of features to choose from in aid of easy communication.

Comments: The experience is great it has made it easy to hold communication and customer services too. Anytime we need support or need to offer support.

Pros:

Direct messaging and instant chats on chatboxCustomer services at any time and good way to collect information from customers too.

Cons:

Easy features to use and very reliable. I have nothing to dislike.

Streamline Your Lead Qualifications with TileDesk

Pros:

Currently am working on the TileDesk conversational project and have been extremely impressed with its capabilities. The project's open-source nature has allowed me to fully customize and integrate it into my application with ease. The flexibility and adaptability of the project have been a major advantage. The pre-trained models and the ability to train my own models on the project have also been incredibly useful. The community support and the active development of the project have also been fantastic. The documentation and the tutorials provided made it very easy to understand and implement. Overall, I highly recommend the TileDesk project to any developer looking for a robust, open-source solution for their conversational AI needs

Cons:

I've been working with the TileDesk conversational project for the past few weeks and I have to say, the flexibility of this open-source project is what I like the most. The ability to easily integrate and customize the project for our specific use case has been invaluable. The community support and active development of the project have also been fantastic and have led to regular updates and new features. Overall, I highly recommend TileDesk to any developer looking for a robust and flexible conversational AI solution.

My experience with Tiledesk.

Comments: Overall, I think Tiledesk is a great customer engagement tool. It is easy to use, offers a great help desk solution, and is powered by AI. If you are looking for a chatbot to improve your customer service, I highly recommend Tiledesk.

Pros:

There are a lot of things to like about Tiledesk, but here are some of our favorite things:The customer engagement chatbot is awesome. It really helps to keep our customers engaged and provides a great way to get help when needed.The help desk feature is also great. It's very easy to use and provides a lot of helpful information.The AI feature is also very cool. It's really helpful to have a system that can help you with your work.

Cons:

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.

Great system with lots of features

Comments: The system was easy to integrate, and whilst we rarely needed to contact the support staff, they were immediately available and always helpful.

Pros:

The Tiledesk platform offers a fully hosted real time chat system that takes mere minutes to implement. We were able to get our app integrated and packaged with the Tiledesk system in a single afternoon, with Agents responding to live chat requests from our customers immediately.

Cons:

Notifications were a bit of a challenge to implement, but the documentation was clear enough to work past the challenges.