--- description: Learn more about Passportal price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Passportal Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Computer Security Software](/directory/10005/computer-security/software) > [Passportal](/software/187345/passportal) # Passportal Canonical: https://www.capterra.com.au/software/187345/passportal Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/187345/passportal?page=2) > Encrypted cloud-based, integrated, automated password protection to store, manage, and retrieve customer credentials and knowledge. > > Verdict: Rated **4.4/5** by 89 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Passportal? Ideal for MSP and/or internal IT services teams that need easy-to-use, simple, cloud-based password security and IT documentation in co-managed IT environments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 89 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: N-able ## Commercial Context - **Starting Price**: USD 18.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact N-able for pricing information and to request a product demo. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, British Virgin Islands, Canada, Costa Rica, Czechia, Denmark, Dominica, Dominican Republic, Estonia, Finland, France, Germany, Greenland and 21 more ## Features - Access Certification - Access Control - Access Controls/Permissions - Access Management - Alerts/Notifications - Application Security - Authentication - Compliance Management - Credential Management - Documentation Management - Mobile Access - Multi-Factor Authentication - Network Security Software - Password Generator - Password Management - Password Synchronization - Privileged Account Management - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Self-Service Access Request - Two-Factor Authentication - Unified Directory - User Management ## Integrations (11 total) - Autotask PSA - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Kaseya BMS - Kaseya VSA - Liongard - N-central - N-sight RMM - NinjaOne - ScreenConnect ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Security Software](https://www.capterra.com.au/directory/10005/computer-security/software) ## Related Categories - [Computer Security Software](https://www.capterra.com.au/directory/10005/computer-security/software) - [Identity Management Software](https://www.capterra.com.au/directory/30777/identity-management/software) - [Password Management Software](https://www.capterra.com.au/directory/30923/password-management/software) - [Self-Service Password Reset (SSPR) Software](https://www.capterra.com.au/directory/32936/self-service-password-reset-%28sspr%29/software) - [Privileged Access Management Software](https://www.capterra.com.au/directory/31238/privileged-access-management/software) ## Alternatives 1. 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[Conecta Suite](https://www.capterra.com.au/software/1030972/conecta-suite) — 4.9/5 (47 reviews) ## Reviews ### "Passportal Ocular +Docs is helping us prevent brain drain" — 4.0/5 > **Kelly Speers** | *25 September 2019* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: How easy we keep records of our client's setup and secure their credentials. > > **Cons**: there is a bit of a learning curve but support is helpful getting over the humps. > > our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place. ----- ### "Has potential but not there yet" — 4.0/5 > **Verified Reviewer** | *25 July 2019* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought. > > **Cons**: It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back. - Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before. - There is not alerts for domain or certificates about to expire. - SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures. - No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days. > > We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years. In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features". The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow. The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed. ----- ### "From implementation to party of our daily rotation" — 3.0/5 > **Michael** | *20 August 2019* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords. > > **Cons**: There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself. Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored. > > The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue. ----- ### "Zero Complaints" — 5.0/5 > **Jason** | *25 July 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system\! > > **Cons**: As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight. > > Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients. My sales rep has been amazing\! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients. Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use\! Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that. I highly recommend giving it a trial, if you're struggling with centralized documentation and password management\! ----- ### "Passportal has organize and streamlined my MSP" — 5.0/5 > **Kyle** | *26 September 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client\!\! > > **Cons**: The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps \& Services, \& Others. I'd like to be able to move these around, rename them, add additional, etc. > > Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it\!\! ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/187345/passportal?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/187345/passportal) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data