--- description: Learn more about Sinch Engage price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sinch Engage Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Sinch Engage](/software/187336/sinch-engage) # Sinch Engage Canonical: https://www.capterra.com.au/software/187336/sinch-engage Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/187336/sinch-engage?page=2) > All-in-one messaging platform for SMS, MMS, \& WhatsApp. Send bulk texts, automate reminders, and more—CRM-integrated and 24/7 support. > > Verdict: Rated **4.4/5** by 97 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sinch Engage? Unmatched global reach, reliability, and 24/7 support. Thousands of businesses—from SMB to enterprise—trust our all-in-one messaging platform to engage customers via SMS, MMS, RCS \& WhatsApp. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 97 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sinch ## Commercial Context - **Starting Price**: USD 99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Whether you need a simple way to send SMS or advanced integrations, we have a plan for you. Try Sinch Engage (formerly MessageMedia) free for 14 days. Included in All Plans: - Free dedicated number - Unified Inbox - Advanced Reporting - Templates and Automations - Customer Success Onboarding - Unlimited Contacts - AI-Generated Campaigns - Integration Access - Compliance Tools - Lightning Fast, Reliable Delivery - Contact Management - Message Personalization - API Access - Add-on Social Channels - 24/7 Global Support - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Denmark, Germany, India, Indonesia, Italy, Mexico, New Zealand, Portugal, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - 2-Way Messaging - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Audience Targeting - Automated Responses - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Communication Management - Contact Management - Content Management - Customer Experience Management - Customer Segmentation - Customizable Templates - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Lead Distribution - Lead Qualification - MMS - Mass Texting - Message Personalization - Multi-Channel Communication - Personalization - Push Notifications - Reporting & Statistics - Reporting/Analytics - SMS Marketing - Scheduled Messaging - Survey Builder - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics - Workflow Management ## Integrations (11 total) - ActiveCampaign - BigCommerce - Epic - HubSpot CRM - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Salesforce Marketing Cloud - Shopify - Workato - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) - [Mobile Marketing Software](https://www.capterra.com.au/directory/31308/mobile-marketing/software) - [SMS Marketing Software](https://www.capterra.com.au/directory/30842/sms-marketing/software) ## Alternatives 1. [Project Broadcast](https://www.capterra.com.au/software/1059384/project-broadcast) — 4.9/5 (652 reviews) 2. [SlickText](https://www.capterra.com.au/software/155430/slicktext-com) — 4.8/5 (271 reviews) 3. [EZ Texting](https://www.capterra.com.au/software/145848/ez-texting) — 4.5/5 (273 reviews) 4. [Clearstream](https://www.capterra.com.au/software/158103/clearstream) — 4.8/5 (700 reviews) 5. [Wati](https://www.capterra.com.au/software/204314/wati) — 4.6/5 (207 reviews) ## Reviews ### "Happy Client" — 5.0/5 > **Maryanne** | *10 August 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Sinch MessageMedia is its user-friendly interface and the reliability of its messaging platform. It makes communicating with clients fast and efficient, and the automation features helped streamline our workflows. The support team is also responsive and helpful whenever we needed assistance. > > **Cons**: The template system setup in the SMS Messaging function as we still have to prepare the templates ahead of sending them and proof prepare them ahead of sending the messages > > As an Arrears Officer, Sinch MessageMedia has been an invaluable tool in streamlining our arrears management process. The platform’s ease of use and reliable SMS delivery have allowed me to communicate with Lot owners quickly and effectively, reducing delays in payment follow-ups and improving overall response rates. One of the standout benefits is the ability to automate reminders and personalize messages, which helps maintain a professional yet approachable tone. This has led to more timely payments and fewer escalations. The reporting and analytics features also provide clear visibility into message delivery and engagement, allowing us to track performance and refine our communication strategies. Sinch MessageMedia has significantly enhanced our operational efficiency, reduced manual workload, and supported better outcomes in arrears recovery. We highly recommend it to any property management team looking to improve their communication and arrears processes. ----- ### "Sinch is a Sinch\!" — 4.0/5 > **Karen** | *2 October 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages > > **Cons**: I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted > > Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system ----- ### "Sinch Message Media, Great Product, Amazing Support Staff." — 5.0/5 > **Julio** | *2 September 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The support models is good, support techs know the product are responsive, helpful and always concise with the outcomes. > > **Cons**: Initially can be challenging for non-technical people to learn the different options and ways in which to use the platform and get a Roi, in saying that there are a lot of 'how to' articles that are helpful. > > Happy with the value for money, amazing support staff, willingness to go above and beyond to troubleshoot and remediate any issues at hand. ----- ### "Some pros and some cons." — 3.0/5 > **Ben** | *12 August 2025* | E-Learning | Recommendation rating: 5.0/10 > > **Pros**: Clean interface, simple and it works. The customer support responds overnight and eventually gets the job done. > > **Cons**: One of the sub-accounts wasn't showing delivery status until we opened a support ticket, and asked for it to be escalated. It took a few days to get resolved. Not as many API/interface options as competitors. > > Overall, it's adequate - it has the basics and when it works, it works well. Support is responsive (overnight), but can take a few days to actually get things resolved. ----- ### "A handy, worthwhile service" — 5.0/5 > **Denyse** | *1 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The function to schedule appointment reminders. Especially helpful when only working part-time in the role. > > **Cons**: That I need to remember to leave the window open to check for messages. I’m not alerted to them like a mobile phone. > > Excellent. A handy tool and quick way to SMS. It has become a key tool in communicating with clients, especially the sometimes hard to engage younger people. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/187336/sinch-engage?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/187336/sinch-engage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Structured Data