---
description: Learn more about optimise-it price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: optimise-it Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [optimise-it](/software/187318/realperson-chat-suite)

# optimise-it

Canonical: https://www.capterra.com.au/software/187318/realperson-chat-suite

> X-Livechat ist eine Lösung der Value Added Services von Ströer X. Mit unserer Chat-Software verbessern wir Ihre Customer Experience\!
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses optimise-it?

Mit dem X-Livechat gestalten Sie Ihre digitale Kundenkommunikation effizient und verbessern nachhaltig die Kundenerfahrung entlang der gesamten Customer Journey.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: optimise-it
- **Founded**: 2002

## Commercial Context

- **Starting Price**: EUR 199.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Unsere Chat-Software ist ist drei Editionen erhältlich. Die erste Editions beginnt preislich ab 199 Euro.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Germany

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.capterra.com.au/software/180345/whatsapp) — 4.7/5 (16297 reviews)
3. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.capterra.com.au/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Real Person - Online Chat Suite since the beginning of globalization of Web Chat services" — 5.0/5

> **Praveen** | *15 September 2022* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the multiple chats feature which enables you to communicate with multiple customers simultaneously
> 
> **Cons**: Although disconnection in middle of a chat session is an exceptional case with this suite, but it impacts the reputation of the service provider
> 
> I have been using it for last 12+ years when the big organizations started launching Web chat processes. This suite is very easy to use with all amazing features that allow you to deals with your clients. This is also very easy to train to the peers and the individuals that are new to this suite.

## Links

- [View on Capterra](https://www.capterra.com.au/software/187318/realperson-chat-suite)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/187318/realperson-chat-suite> |
| de-AT | <https://www.capterra.at/software/187318/realperson-chat-suite> |
| de-CH | <https://www.capterra.ch/software/187318/realperson-chat-suite> |
| en | <https://www.capterra.com/p/187318/Realperson-Chat-Suite/> |
| en-AE | <https://www.capterra.ae/software/187318/realperson-chat-suite> |
| en-AU | <https://www.capterra.com.au/software/187318/realperson-chat-suite> |
| en-CA | <https://www.capterra.ca/software/187318/realperson-chat-suite> |
| en-GB | <https://www.capterra.co.uk/software/187318/realperson-chat-suite> |
| en-IE | <https://www.capterra.ie/software/187318/realperson-chat-suite> |
| en-IL | <https://www.capterra.co.il/software/187318/realperson-chat-suite> |
| en-IN | <https://www.capterra.in/software/187318/realperson-chat-suite> |
| en-NZ | <https://www.capterra.co.nz/software/187318/realperson-chat-suite> |
| en-SG | <https://www.capterra.com.sg/software/187318/realperson-chat-suite> |
| en-ZA | <https://www.capterra.co.za/software/187318/realperson-chat-suite> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"optimise-it","description":"X-Livechat ist eine Lösung der Value Added Services (ehem. optimise-it) unter der Dachmarke Ströer X.\n\nX-Livechat ist eine offene und modular aufgebaute Livechat-Software mit Omnichannel-Integration. Die Chatlösung organisiert, skaliert, automatisiert und analysiert Prozesse im Kundenservice, Vertrieb und HR. \n\nIndividuell konfigurierte Funktionen gehen auch auf spezielle Anforderungen von Unternehmen ein und gestalten die Kundenkommunikation effizienter – bei steigender Kundenzufriedenheit.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5405bc26-a999-4af9-a656-d569a6468174.png","url":"https://www.capterra.com.au/software/187318/realperson-chat-suite","@id":"https://www.capterra.com.au/software/187318/realperson-chat-suite#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"199","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/software/187318/realperson-chat-suite#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is optimise-it?","@type":"Question","acceptedAnswer":{"text":"X-Livechat ist eine Lösung der Value Added Services (ehem. optimise-it) unter der Dachmarke Ströer X.X-Livechat ist eine offene und modular aufgebaute Livechat-Software mit Omnichannel-Integration. Die Chatlösung organisiert, skaliert, automatisiert und analysiert Prozesse im Kundenservice, Vertrieb und HR. Individuell konfigurierte Funktionen gehen auch auf spezielle Anforderungen von Unternehmen ein und gestalten die Kundenkommunikation effizienter – bei steigender Kundenzufriedenheit.","@type":"Answer"}},{"name":"Who Uses optimise-it?","@type":"Question","acceptedAnswer":{"text":"Mit dem X-Livechat gestalten Sie Ihre digitale Kundenkommunikation effizient und verbessern nachhaltig die Kundenerfahrung entlang der gesamten Customer Journey.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/187318/realperson-chat-suite#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"optimise-it","position":3,"item":"/software/187318/realperson-chat-suite","@type":"ListItem"}]}]}
</script>