Proliant

Great Inexpensive Payroll Software

Comments: Our previous software provider had become cost-prohibitive.

Pros:

Ease of use, PTO tracking, low cost, great customer service

Cons:

Nothing. It's a great, low-cost software.

Economical solution, but has its quirks and deficiencies

Comments: I love Proliant and support this company. I appreciate their vision and what they are doing, but I think they are experiencing some growing pains. They are always willing to help and because their programming is in-house, suggestions you make to improve the platform are taken seriously and implemented. This is one of their greatest strengths. They are constantly updating and making improvements!

Pros:

Proliant is very easy to use, for the most part. The system makes sense. The products offered for the price are the best bang for your buck when compared to other HRIS. Also, the dedicated service team is wonderful and makes things so much easier, especially if you are a smaller company.

Cons:

The functionality between Proliant and their Time and Labor system is terrible. There are constant issues with the communication between Proliant and Time and Labor, causing somewhat of an administrative burden. It's manageable, but a pain.

Honest Review of My Experience With Recommendation NOT to use Proliant

Comments: Overall, easy to use platform. The electronic onboarding was the best feature. The customer service is suboptimal, mistakes were occasionally, but parting with them for valid reasons causes them to maliciously try and stick it to their former customers by withholding personnel records that were already paid for. There is absolutely no reasoning with [sensitive content hidden]. For these reasons, I want to warn any company thinking about using them for payroll.

Pros:

We switched to Proliant for the electronic onboarding and because our last payroll had poor customer service. The price was fair and their platform was user friendly. Our overall favorite service was the electronic onboarding feature.

Cons:

We had a good customer service rep for the first 6 months. The next one was terrible. Then we got [sensitive content hidden]. She was better but dropped the ball several time in the past 18 months. We had to escalate the poor customer service up, which took speaking with multiple people to get resolution. Our 1095-A's for 2022 were not completed accurately despite spending a large amount of time trying to work Proliant on the accuracy. Ultimately, we decided to leave due to the poor customer service but it wasn't until we gave notice and left that their real character was reveled. We paid the three month penalty to the tune of $1600 and were given 30 days to download our payroll reports, which we did. They are currently holding our Personnel records including our W4's, I9's, job descriptions, employee handbook acknowledgment and various policy and procedures for ransom, trying to extort more money for access to our records. Our attorney reviewed the service agreement and the term payroll reports is all that is used in the 30 day clause. There is no definition of what happens to the electronic signature forms that were obtained and paid for already during our monthly service when they were signed. I am absolutely appalled that Proliant would keep such important records for any business.

Proliant Review

Pros:

How timekeeping is integrated with the payroll side. Employees are able to make demographic, W-4 and various other changes themselves.

Cons:

Getting state and local taxes set up in the system is A LOT of work. The way the system looks at a new salaried employee. For example: Our pay period runs the 1st - 15th. We have an employee start on the 16th (beginning of a new pay period). The system requires a pay rate to be in the system for the pay period prior to when they started in order to get the 1st - 15th payroll processed. The system should be able to see the pay rate and DOH is effective 5/16 and know this employee would not get a check for the 1st - 15th pay period.

Proliant offers a complete package

Comments: We are starting our 7th year with Proliant and have been very happy with the services provided. Our previous payroll company presented a few challenges which Proliant has been able to assist with solving those challenges. No real complaints about the product.

Pros:

Proliant's features help with payroll, related taxes and filings, 401k transmission, onboarding new employees, job costing. They system offers general reporting as well as the capability of creating your own customized report for whatever information you are looking for.

Cons:

there is an auto generated end date for Branch, Department and Jobs. sometimes these drop off without some sort of warning that it is going to end and then employees code their time to something else since they can not locate the correct code. It would be nice if there was a notice that something was going to end date so it could be checked to see if the end date needs to be extended.