---
description: Learn more about Ruby Receptionists price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ruby Receptionists Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Ruby Receptionists](/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services)

# Ruby Receptionists

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> Save time, capture opportunities, and delight your callers 24/7 with the \#1 virtual receptionist team for small businesses.
> 
> Verdict: Rated **3.9/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Ruby Receptionists?

Ruby answers calls, engages website visitors with live chat, schedules appointments, processes payments, and manages other time-consuming tasks, 24/7, to help small businesses achieve more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 11 Reviews |
| Ease of Use | 3.9/5 | Based on overall reviews |
| Customer Support | 3.8/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ruby Receptionists
- **Location**: Portland, US

## Commercial Context

- **Starting Price**: USD 143.00
- **Pricing model**: Usage Based
- **Pricing Details**: Ruby bills per chat or per minute for receptionist services. Monthly plans are purchased and overage rates apply for chats or minutes used over the plan amount.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Autoresponders
- CRM
- Call Logging
- Call Routing
- Call Transfer
- Chat/Messaging
- Chatbot
- Customisable Branding
- Customisable Forms
- Dashboard
- IVR
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Online Payments
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Website Integration

## Integrations (6 total)

- Clio
- Google Analytics 360
- Grasshopper
- Rocket Matter
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Appointment Scheduling Software](https://www.capterra.com.au/directory/30757/appointment-scheduling/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4089 reviews)
3. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (884 reviews)
4. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews)
5. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (330 reviews)

## Reviews

### "Ruby Representatives Represent Professionalism for Our Firm" — 5.0/5

> **Mike** | *30 December 2024* | Legal Services | Recommendation rating: 10.0/10
> 
> **Pros**: They are professional and reliable. We know they will give us an accurate message from our potential new clients.
> 
> **Cons**: We have had no issues with them. Great team.  We are very comfortable with them answering the phone using our name\!
> 
> Ruby receptionists are accurate, prompt, and represent the law firms very well.

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### "Terrible Service" — 1.0/5

> **Eric** | *16 July 2026* | Maritime | Recommendation rating: 0.0/10
> 
> **Pros**: I honestly have nothing to say positive about this service.  The feedback on the calls is non-existent.
> 
> **Cons**: The receptionists are tired and sad, and they convey this energy to your potential customers.  I don't even want to begin to estimate the amount of lost business that we incurred due to my customers being greeted by uninformed and dead toned receptionists being our first point of contact. The pricing does not vary based on your call volume, so if you fail to monitor it closely you can get completely gouged.  When trying to leave the management proved to stiff us with an incremental break up fee on the way out the door.
> 
> Wish I had never considered them - overpriced service that actually deterred business growth.  Avoid at all costs\!

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### "Best Virtual Receptionist Around" — 5.0/5

> **Curtis** | *10 December 2019* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: It is like having an actual receptionist in your office. They are fantastic and friendly. They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations.
> 
> **Cons**: The app has been updated, but can still lag a bit, which is very annoying if you are trying to make an outgoing phone call and need to shut down the app and restart it. Would be great if it integrated a bit more with Calendly so your upcoming phone calls show up. The cost can also be a bit high.
> 
> Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent team and everyone has been super professional. Would very much recommend them as the first customer touchpoint for your business.

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### "Ruby is amazing, but not for the faint of heart\!" — 5.0/5

> **Alex** | *16 May 2022* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Their receptionists are great and the service they offer is top quality. They met all expectations\!
> 
> **Cons**: It's not a "con" but, the service can get very expensive the more it's used.
> 
> We had this as a secondary answering service when our primary agents weren't able to catch a call, it got routed to Ruby.

-----

### "We Love Ruby" — 5.0/5

> **Penny** | *27 April 2021* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to switch phones off and on.  Their customer service is OUTSTANDING.
> 
> **Cons**: I really don't have any complaints about this software, it meets and/or exceeds or needs.
> 
> Ruby provides us professional answering services around the clock when we are not in the office, or if we need to have someone else answer the phones for awhile when we are in the office.  Their customer service is outstanding and we feel they treat our customers as their own.  We can't say enough good things about their professionalism.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/> |
| en-AE | <https://www.capterra.ae/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-AU | <https://www.capterra.com.au/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-CA | <https://www.capterra.ca/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-GB | <https://www.capterra.co.uk/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-IE | <https://www.capterra.ie/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-IL | <https://www.capterra.co.il/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-IN | <https://www.capterra.in/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-NZ | <https://www.capterra.co.nz/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-SG | <https://www.capterra.com.sg/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-ZA | <https://www.capterra.co.za/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |

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