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What Is Zoobook EHR?

Zoobook EHR is modern, affordable, easy to use, designed with awesome user experience in mind, tailored to NJ State, Medicaid, DMHAS, DOH regulations, helps to survive in FFS environment and increased Medicaid / Medicare / private insurance audits.

It's designed for behavioral health, mental health and addiction treatment providers - outpatient, inpatient, residential, detox, methadone clinic, etc. It has a bed management module for residential providers most EHRs don't have.

Who Uses Zoobook EHR?

Addiction and Mental Health Treatment Providers

Zoobook EHR Software - Zoobook EHR dashboard
Zoobook EHR Software - Zoobook EHR appointments

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Reviews of Zoobook EHR

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.7
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
27%
3
13%
Stephanie
Co-Occurring Clinical Supervisor in Egypt
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Changing my opinion

5.0 2 months ago New

Comments: The current experience has been positive, especially after addressing numerous complaints and resolving issues. I hope the system continues to function this effectively. Working with [sensitive content hidden]
has been a pleasure; he is qualified, intelligent, and an excellent support member.

Pros:

The improvements made in their support team are noticeable. Previously, it could take days to receive a response to an email, but now their response time is significantly faster. This could be due to an increase in team members or perhaps more effective training and instructions for the team. Whatever the case, their support team has significantly improved and is now performing exceptionally well.

Cons:

The stabilization of the system, we wake up everyday and waiting for what is the new issue we will find in Zoobook

Kristina
Operations Manager in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Zoobook is a Good Choice for SUD Providers

4.0 2 months ago New

Comments: Our overall experience has been good, and support is responsive to our needs.

Pros:

Tailored for Substance Use Disorder/MH Disorder Treatment Providers specifically. Conforms to NJ Licensure and CARF Accreditation Standards. Works with Agencies to customize as appropriate.

Cons:

The User Manual is very basic; we had to develop our own User Manual internally (which does need constant updating)

Peggy
Therapist in US
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

progress being made

3.0 3 weeks ago New

Comments: Pretty good, but feel like I am often in a learning curve on something

Pros:

Usually user friendly but sometimes gliches take too much time to reset-- i.e. drop down menus-not updated Progress and monthly notes- what is needed and not needed

Cons:

Sign-ins and reset of passwords could be a bit easier. I understand the need for levels of security-but would like an easier way to reset password when you forget a new one just entered.

Luann
Clinical Supervisor in Egypt
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Long Communication Feedback

5.0 4 months ago

Comments: I'm very satisfied with Zoobook. I like the system, which has many features and tools to use. Their customer support is always on time. I give them a 10.

Pros:

The system is very clear, and I can find everything we are searching for in it. Also, I like their support team; [sensitive content hidden] always helps me. He is the manager, but he doesn't care about his position; he cares about us and how he can make us satisfied. All my issues have been resolved, and I'm really happy.

Cons:

Even though I'm an administrator, my access is limited; I can't delete or edit. However, their support team always helps me very quickly.

Lisa
Executive Director in US
Individual & Family Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best experience

4.0 3 months ago

Comments: Our experience have thus far been wonderful and rates Zoobook and their team with a 10+

Pros:

Zoobook helps an agency maintain compliance with state regulations in one area of practice.

Cons:

The agency would love to see feel the mental health documents separate from other services offered within the EHR portal.