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What Is ADP TotalSource?

ADP TotalSource is a PEO solution that provides small and midsized businesses with all the advantages of a full-service HR department plus access to Fortune 500-caliber benefits. Experts provide exactly the help you need to help with everyday items such as hiring, employee issues, regulatory compliance, paying your employees, and training courses. In addition, experts are available to help you strategize how to make your business a great place to work, expand into new territories, and more.

Who Uses ADP TotalSource?

Small and mid-sized businesses looking to find and keep employees, offer cost-effective employee benefits, keep up with employment regulations, grow, and more.

ADP TotalSource Software - ADP TotalSource dashboard
ADP TotalSource Software - ADP TotalSource payroll
ADP TotalSource Software - ADP TotalSource summary page
ADP TotalSource Software - ADP TotalSource hiring

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Reviews of ADP TotalSource

Average score

Overall
4.2
Ease of Use
4.0
Customer Service
4.1
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Chasity
Chasity
General Manager in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Best Decision Ever

5.0 7 years ago

Comments: Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Pros:

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Dena
Accounting Manager in US
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Costly but Worth It

5.0 2 months ago New

Comments: This company is the first company I've worked at that used ADP as its PEO. The fact that everything I could possibly need for payroll, HR, and compliance is available to me through ADP makes up for the cost. But the fact that ADP takes care of the majority of the annual/semi-annual/quarterly reporting as well as benefits makes the cost definitely worth it. I hope I never have to work without a PEO again! And as ADP is the largest (that I'm aware of), I hope my relationship with them continues!

Pros:

I like that ADP is a one-stop shop, as far as payroll and HR are concerned, and they take care of a LOT of the reporting for our company, which is great for those of us who are constantly racing just to keep up with work on a daily basis.

Cons:

The cost is high and there appears to be a lot of turnover at ADP.

Laura
Owner in US
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Not Cost Effective

2.0 2 months ago New

Comments: It is important for small businesses to understand their costs at all times. If you decide to go with TS understand that you cannot change one part without unraveling everything. They lock you in and it is very difficult to make a change that makes the most sense for your business. The HR component is not strong. HR is not involved, with the exception of benefits one time per year and the renewal of the contract. HR should not be involved with the nuances of health insurance. HR is also expected to understand the laws in each state and they don't which means they give bad or inaccurate advice. Also, BE AWARE that the industry standard is that EPLI insurance is grandfathered in the event a company is sued. Not the case with ADP. Also, our company is owed an ERC credit. Having a PEO actually slowed this process down, because the ERC company had to work through the layers of people at ADP. It's been over a year and I am still dealing with ADP and trying to get our refund. Lastly, outsourcing allows small business to shop, be in control and determine what is best for their businesses as needs change. An example of this is the health insurance offered through ADP. It is expensive and is honestly terrible in comparison to shopping independently. I was told that ADP is the largest employer in the country and they had major negotiating power for the best benefits. This is 100% inaccurate (in my experience). I was able to get a much better policy for my employees at 75% of the cost! ADP is unaffordable and over-promises.

Pros:

The payroll was the best part of TS. I am keeping the payroll and dumping TS.

Cons:

HR is totally oversold. They are involved one time per year, when it is time to renew the contract and benefits. Other than that they do not partner on any level.

Paul
Finance Director in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Satisfied Client

5.0 last month New

Comments: The people are their best asset. looking forward to the software update (only 2 more weeks) I think that will help with all of our reporting and usability issues.

Pros:

Payroll processing is fairly simple. my direct reps, [sensitive content hidden] (payroll) and Goldie (admin) are great and alway seem to make a great effort to assist us.

Cons:

software is a little outdated, integration between total source and time clock are poor. reports are not always what we need and cant be customized, not a lot of choices.

Milena
Executive Director in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

About ADP Total Source for MCHC_OGW

4.0 last month New

Pros:

HR representative is a hard dedicated worker

Cons:

No support from the Payroll team. I have to call each time I run payroll. The system is not calculating accruals properly and it is creating problems with the staff. We will be changing the policies so it will be more simple and accurate.