---
description: Learn more about OneDirect price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneDirect Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [OneDirect](/software/185209/onedirect)

# OneDirect

Canonical: https://www.capterra.com.au/software/185209/onedirect

> Single platform for service management, feedback, social care, telephony, and messaging.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses OneDirect?

Small to Large Enterprises benefit from our adaptable advanced omnichannel platform to enhance customer experience and build distinguished customer relationships.

## About the vendor

- **Company**: OneDirect
- **Founded**: 2009

## Commercial Context

- **Starting Price**: INR 1,000.00
- **Pricing model**: Per User
- **Pricing Details**: Pricing primarily depends on the solution implemented, channels, \& users.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: India

## Features

- Alerts/Escalation
- Call Center Management
- Queue Management
- Surveys & Feedback

## Support Options

- 24/7 (Live rep)

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/185209/onedirect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/185209/OneDirect/> |
| en-AE | <https://www.capterra.ae/software/185209/onedirect> |
| en-AU | <https://www.capterra.com.au/software/185209/onedirect> |
| en-CA | <https://www.capterra.ca/software/185209/onedirect> |
| en-GB | <https://www.capterra.co.uk/software/185209/onedirect> |
| en-IE | <https://www.capterra.ie/software/185209/onedirect> |
| en-IL | <https://www.capterra.co.il/software/185209/onedirect> |
| en-IN | <https://www.capterra.in/software/185209/onedirect> |
| en-NZ | <https://www.capterra.co.nz/software/185209/onedirect> |
| en-SG | <https://www.capterra.com.sg/software/185209/onedirect> |
| en-ZA | <https://www.capterra.co.za/software/185209/onedirect> |

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