Locobuzz

Locobuzz

by Locobuzz Solutions

Who Uses Locobuzz?

We provide a technology platform to help you win, retain and delight customers. We leverage AI, analytics, big data and automation to manage your customer experience.

What Is Locobuzz?

This is a platform where industry 4.0 converges with Customer Experience management to provide an end-to-end solution for Marketing, Branding and Customer Service Enhancement.
We offer Social Listening, Online Reputation Management, Digital Intelligence and Chatbots connected via dashboards under a singular tool, to deep dive into actionable Analytics and Insights.
We have a global footprint servicing amongst the Fortune 500.

Locobuzz Details

Locobuzz Solutions

https://www.locobuzz.com

Founded 2015

Locobuzz Cost Overview

Locobuzz does not have a free version but does offer a free trial. Locobuzz paid version starts at USD 399.00/month.

Starting Price

USD 399.00/month

Pricing Details

The pricing details includes only 1 profile. Additional Profile 250 USD

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Support

24/7 (Live Rep)

Business Hours

Locobuzz Features

Conversational AI Platforms
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Language
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Audience Targeting
Brand Tracking
Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Sentiment Analysis
Social Media Monitoring
Task Management
Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Lead Attribution
Multi-Channel Data Collection
Post Scheduling
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Locobuzz Reviews

Showing 5 of 17 reviews

Overall
4.1/5
Ease of Use
3.9/5
Customer Service
4.5/5
Features
4/5
Value for Money
4.2/5
Vanshika B.
Subject matter expert
Consumer Services, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/05/2019

"Different, fast and apt "

Comments: Been using from last three months and have already recommended to everyone who's looking out for a solution.

Pros: I like the DIY DASHBOARDS. This features literally attracts me to come to office and send reports like anything.
Also, it's very seamless. The interface is commendable as it's user friendly.

Cons: I think I pretty much like everything about it.

  • Reviewer Source 
  • Reviewed on 23/05/2019
Monika B.
Assistant Manager Digital
Marketing & Advertising, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 31/05/2019

"User Friendly and data enriched tool for customer study"

Comments: We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.

Pros: Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.

Cons: Influencer stream can be more streamlined, e commerce listening

  • Reviewer Source 
  • Reviewed on 31/05/2019
Johnson J.
Sr. Account Manager
Marketing & Advertising, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 17/10/2019

"Can be much better!"

Comments: It's plain ok. Not to graet

Pros: One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago

Cons: While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup

  • Reviewer Source 
  • Reviewed on 17/10/2019
Devesh T.
Sr. Brand Manager
Financial Services, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 14/04/2020

"It’s just Amazing!"

Comments: Having such amazing and efficient tool our project /client servicing manger [SENSITIVE CONTENT HIDDEN] is a very resourceful person. Her proactive approach towards her clients is applaudable.

Pros: Being a online listening tool which can be integrated seamlessly with any social media and review site available on the digital platform. One of the best platform that I have worked with and I am using it for more than a year now on day to day basis and it’s really effective with regards to getting out any kind of data and reports.

Cons: The tool sometime have issue with regards to loading relevant data.

  • Reviewer Source 
  • Reviewed on 14/04/2020
Verified Reviewer
Vice President
Financial Services, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/02/2020

"ORM Done Right!"

Comments: The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.

Pros: Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.

Cons: The ride has been smooth over last 2 years

  • Reviewer Source 
  • Reviewed on 06/02/2020