--- description: Learn more about Sonar price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sonar Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Billing and Provisioning Software](/directory/20054/billing-and-provisioning/software) > [Sonar](/software/181997/sonar-billing-engine) # Sonar Canonical: https://www.capterra.com.au/software/181997/sonar-billing-engine > Sonar Software is a leading cloud-based provider of BSS \& OSS solutions for Internet Service Providers. > > Verdict: Rated **3.5/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 4 Reviews | | Ease of Use | 3.3/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Sonar Software - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 249.00 - **Pricing model**: Other - **Target Audience**: 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Spanish - **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more ## Features - Billing & Invoicing - Contract/License Management - Order Management - Post-Paid Service - Pre-Paid Service - Rating Engine - Recurring/Subscription Billing - Self Service Portal - Service Provisioning - Service Request Management - Usage Tracking/Analytics ## Integrations (1 total) - Avalara ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Billing and Provisioning Software](https://www.capterra.com.au/directory/20054/billing-and-provisioning/software) ## Alternatives 1. [Sure](https://www.capterra.com.au/software/129917/sure) — 4.6/5 (5 reviews) 2. [zLinq](https://www.capterra.com.au/software/1070162/zLinq) — 5.0/5 (2 reviews) 3. [Splynx](https://www.capterra.com.au/software/220185/splynx) — 4.8/5 (5 reviews) 4. [OneBill](https://www.capterra.com.au/software/135289/onebill-subscription-billing-platform) — 4.8/5 (20 reviews) 5. [Stax Bill](https://www.capterra.com.au/software/140111/fusebill-subscription-billing) — 4.5/5 (47 reviews) ## Reviews ### "This software keeps our business running" — 5.0/5 > **Steve** | *20 May 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Sonar has been great for us. We use it to manage our billing, ticketing and network administration for our ISP. Without Sonar, we wouldn't be able to track and manage our ever-growing client list. > > **Cons**: It can be confusing. I'm more of the business side rather than the technical. Understanding the entirety of what Sonar offers and building your business processes around it can be daunting. Support and onboarding are great at answering questions, but it can be time consuming to change policies and procedure to fully utilize what Sonar can do. Currently we are still probably only using about 30% of the features offered by the software. > > It has been great. Support is always great at answering the phone and walking you through what you need. I've made a lot of mistakes as we've started and grown this business, but I've never regretted going with Sonar. ----- ### "A Must Have" — 5.0/5 > **Austin** | *24 September 2021* | Wireless | Recommendation rating: 10.0/10 > > **Pros**: Reporting in V2 has been a game changer. Best reporting system I've used to date. > > **Cons**: No open API for VOIP phones like Ring Central > > From both V1 to V2, Sonar has played a major role in managing new and current business. Amid the COVID pandemic, we saw exponential growth due to people needing internet to work from home or attend school. This software helped us manage over 4000+ transactions seamlessly. ----- ### "Version 2.0 Brings Frustration Instead Of Functionality" — 3.0/5 > **Jason** | *19 July 2021* | Telecommunications | Recommendation rating: 3.0/10 > > **Pros**: Integrates with Preseem Version 1 was solid and very functional > > **Cons**: Poor UX design choices Inventory items randomly dropped from the database Unscheduled outages during business hours Hard limit on inventory quantities Non-trivial alterations to the software pushed to production during business hours Lack of feature parity with Version 1.0 Lack of functionality on mobile devices Company \[SENSITIVE CONTENT\] takes zero ownership of known problems Feels like we're paying to Beta test incomplete software > > I want to be fair to the Sonar team and say up front that I thought Sonar 1.0 was solid - it 'just worked' and for almost two years I used it on a daily basis without issue. Then we started talking about migrating to Sonar 2.0. They made many promises of new and exciting functionality, things that would make our jobs easier and our customers happier. Nearly eight months after migrating, we're all convinced it was a huge mistake. The migration itself wasn't too bad. Nothing blew up, nobody (visibly) cried, and our team started logging in to try out the new system. What should have been a shiny new version certainly felt like a paid Beta test. 2.0 was nowhere near 100% feature parity with Version 1.0, 'must have' features needed from day one were not even on the development roadmap, and we quickly filled a list with instances of bugs and bad UX design choices, important missing functionality, broken financial reports, substantial changes released during business hours, and more. Looking through the Sonar 'community' forums, it became clear we weren't the only unhappy users. A number of post-migration users brought up problems and frustrations. To his credit, after 2 months of silence \[SENSITIVE CONTENT\] finally did respond -- to take zero ownership of the situation and let us know they were planning on 'retiring' the forum. While I hope the Sonar team eventually gets it together, we are currently searching for a replacement because of how bad the experience has been. ----- ### "If you are thinking of using Sonar, DON'T" — 1.0/5 > **Dominique** | *1 September 2021* | Internet | Recommendation rating: 0.0/10 > > **Pros**: The claims of the salesperson were awesome\! Sonar was going to cut my workload and free my time for other projects. > > **Cons**: It just doesn't work... The migration of my data to Sonar was a major catastrophe, it took me months to correct my data. There was no training offered and the help function is useless. Sonar can't process credit cards properly, nearly 7% of the transactions fail. The reports are often not working. They introduce new features in the middle of the day that don't even work. Some days I can't even process payments... It feels like they do not test before releasing their software. I am tired of doing their beta testing. The radio management did not work at all for months as we kept on getting erroneous information about how to set it up (it still doesn't work fully after 1 year). Sonar said it could handle French (it doesn't). We had to provide translations to them. ## Links - [View on Capterra](https://www.capterra.com.au/software/181997/sonar-billing-engine) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data