Infor CloudSuite Industrial (SyteLine)

Who Uses Infor CloudSuite Industrial (SyteLine)?

Metal/plastic fabricators, machinery/equipment, medical device, automotive, aerospace/defense, electronics, furniture, windows/doors, food/beverage, paint/coatings, distributors. 2 tier ERP support.

What Is Infor CloudSuite Industrial (SyteLine)?

Infors CloudSuite Industrial is a true mixed mode application for engineer to order,
configure to order, highly repetitive, service-based manufacturers and more for both discrete and process markets. Based on a 30 year history, the solution helps manage complexity and growth while gaining performance improvement in customer service, productivity and cost control. Choose from either on-premises or cloud deployment options. Implementation times as low as 4 months. Supports 2-tier ERP strategy.

Infor CloudSuite Industrial (SyteLine) Details

Infor

https://www.infor.com/products/cloudsuite-industrial

Founded 2002

Infor CloudSuite Industrial (SyteLine) Cost Overview

Infor CloudSuite Industrial (SyteLine) does not have a free version but does offer a free trial. Infor CloudSuite Industrial (SyteLine) paid version starts at USD 150.00/month.

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Starting Price

USD 150.00/month

Pricing Details

Contact Infor account rep or channel partner for more details.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Not Offered

Infor CloudSuite Industrial (SyteLine) Features

  • CRM
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Reporting/Analytics
  • Supply Chain Management
  • Warehouse Management

View full list of ERP Systems

  • Bills of Material
  • Document Management
  • Inventory Management
  • Order Management
  • Production Scheduling
  • Quality Management
  • Quote Management
  • Reporting/Analytics
  • Safety Management
  • Supplier Management
  • Supply Chain Management

View full list of MRP Software

  • Document Management
  • Forecasting
  • Inventory Management
  • Order Management
  • Quality Management
  • Supplier Management
  • Supply Chain Management
  • Traceability

View full list of Manufacturing Execution Software

  • Accounting Integration
  • ERP
  • MES
  • MRP
  • Maintenance Management
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Safety Management
  • Shipping Management

View full list of Manufacturing Software

  • Automated Scheduling
  • Capacity Planning
  • Change Management
  • MRP
  • Quality Management
  • Scheduling
  • What-if Analysis

View full list of Production Scheduling Software

  • Demand Planning
  • Electronic Data Interchange
  • Import/Export Management
  • Inventory Management
  • Order Fulfillment
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

View full list of Supply Chain Management Software

Infor CloudSuite Industrial (SyteLine) Alternatives

More Infor CloudSuite Industrial (SyteLine) alternatives

Infor CloudSuite Industrial (SyteLine) Reviews

Showing 5 of 62 reviews

Overall
3.9/5
Ease of Use
3.6/5
Customer Service
3.9/5
Features
4/5
Value for Money
3.7/5
Steve M.
IT Director
51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 29/06/2018

"Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us."

Comments: A very stable business system with great support.

Pros: This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system.

Cons: Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us.

  • Reviewer Source 
  • Reviewed on 29/06/2018
Verified Reviewer
SyteLine Administrator/Analyst
Plastics, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 22/10/2019

"CloudSuite Industrial (SyteLine) Review"

Comments: We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!

Pros: This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.

Cons: The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!

  • Reviewer Source 
  • Reviewed on 22/10/2019
Elizabeth H.
System Admin
Consumer Goods, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/08/2020

"CloudSuite Industrial - helping us make better decisions every day"

Pros: Easy navigation and access to data by Users so they can work independently without System Admin help.
We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades.

Cons: Integration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful.

  • Reviewer Source 
  • Reviewed on 19/08/2020
Charles M.
System Administrator
Telecommunications, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/08/2019

"Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)"

Comments: I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away. There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though. CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint. Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting.

Pros: The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest. Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.

Cons: Reporting out right sucks. System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased. Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields. Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well. There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well. Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/08/2019
Araminta C.
Finance Director
Building Materials, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/08/2020

"CSI v10"

Comments: Overall our users were all extremely positive about transitioning from SAP to CSI. CSI is extremely user friendly. We are delighted to be in the Cloud and are looking forward to leveraging more of the add-on modules that are now included with the core product including the Infor Document Management system and the bar coding functionality.

Pros: We have never regretted the decision we took in 2012 to opt for a cloud based service. Not having servers or other hardware on site removes complexity and reduces overall cost of ownership. Infor manages all our data security, backups and the associated maintenance and monthly update patches. We love the fact that all of the forms are intuitive and export easily to Excel. Users needed very little training on this software.

Cons: Earlier versions of the software (pre 9.10) did not have an adequate reporting toolset to personalise Form reports such as invoices, supplier statements, Accounts Receivable reports etc. This has now largely been fixed with the introduction of Mongoose 10 although further development of this toolset is needed to improve the ease of personalising reports. Furthermore it would be good to have the option to export reports into Excel rather than just having them as a pdf.

  • Reviewer Source 
  • Reviewed on 13/08/2020