Australia Local product

What Is Guardhouse?

Guardhouse delivers an operational and back-office suite, custom-built for security companies, brings all your manpower operations onto one platform. From smarter Scheduling and Guard Tracking to integrated Payroll and Invoicing, Guardhouse is guaranteed to save your business time and money.

We know security is a margin game, so play to win. Make better decisions, improve customer experience and drive profits.

Guardhouse Details

Guardhouse

Founded in 2018

Guardhouse pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Guardhouse does not have a free version but does offer a free trial. Guardhouse paid version starts at N/A.

Guardhouse Details

Guardhouse

Founded in 2018

Guardhouse videos and images

Guardhouse Software - Dashboard - thumbnail
Guardhouse Software - Mobile App - thumbnail
Guardhouse Software - 3 - thumbnail

Guardhouse deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of Guardhouse

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Badge Management
  • Client Portal
  • Compliance Management
  • Customisable Forms
  • Customizable Reports
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Event Management
  • Historical Reporting
  • Incident Management
  • Investigation Management
  • Location Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Offline Access
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Risk Assessment
  • Role-Based Permissions
  • Safety Incident Management
  • Security Management
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Third Party Integrations
  • Training Management
  • User Profiles
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Workflow Management

View full list of Physical Security Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management

View full list of Service Dispatch Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Budgeting/Forecasting
  • Calendar Management
  • Clock In / Out
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Customizable Reports
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Labor Forecasting
  • Leave Tracking
  • Monitoring
  • Online Time Clock
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management

View full list of Workforce Management Software

Alternatives to Guardhouse

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Reviews of Guardhouse

Read all 7 reviews

Average score

Overall
5
Ease of Use
5
Customer Service
5
Features
4.9
Value for Money
4.7

Reviews by score

5
7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Compliance Manager in Australia
Verified LinkedIn User
Security & Investigations, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Highly Recommend

5 2 months ago

Comments: I enjoy using Guardhouse and working with the GH Team.

Pros:

Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites. The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful.

Cons:

As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.

Belinda A.
Administration Officer in Australia
Security & Investigations, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Great System and works well with the Security Industry

5 2 weeks ago New

Comments: Generally really good, we have our first and main contact on speed dial and he is always happy to help and answer any queries.

Pros:

Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire. The system is easy to use and allows us to manage the team effectively from within.

Cons:

Personally I would like to view the rosters over a two week period rather than week view only. If I was able to ask for one thing it would be a two week view.

Jerry-lee V.
General Manager in Australia
Security & Investigations, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic Guard Management Product / Fantastic Support Service

5 2 months ago

Comments: I have had no problems with Guardhouse yet.
Every question or obstacle I have come across so far has been resolved by the support of Guardhouse staff.
They are patient, understanding and are prepared to spend time making sure you are comfortable with the system and making the most of all the features the system has to offer.
I am a very happy customer.

Pros:

The software is fantastic for scheduling staff, messaging staff and for the guard staff to have visibility on the jobs. Easy to forward plan, weeks or months in advance. Easy to swap staff or shifts. Easy to use on mobile devices for both guards and management staff. Backed by unbelievable support and specially tailored assistance to the individual business.

Cons:

Suggestions: 1. If the guard rostered to a shift could see who is on directly before and after him on that site / shift. Making handovers and no shows easier to track down. 2. If all guards could see who is rostered to the same shift, without having to be the nominated supervisor. 3. The ability for guards to be able to load a copy of any certificates or licences directly to their profile, so they can be produced to the client immediately on site, then the ability to email that certificate directly from Guardhouse to client. (Same from Management overview function. 4. The ability for Management to sign guards in or out from a mobile device to a shift. (In case guard is in a mobile dead zone)

Mathew B.
CEO in Australia
Security & Investigations, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Guardhouse, a breath or fresh air

5 2 months ago

Comments: Real-time compliance management coupled with GPS location based timesheets solve numerous problems before they occur.

Pros:

Guardhouse brings workforce management and operational compliance together in a synergy that delivers operational efficiency across your enterprise.

Cons:

There is very little not to like about this system.

Tori S.
Business Administration Co-ordinator in Australia
Security & Investigations, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Guardhouse streamlined our operational processes

5 last month New

Comments: We have been working closely with guardhouse for over two years, and this partnership has saved us hours of weekly manual data entry when rostering guards and managing compliance. Everyone I have worked with from Guardhouse has been friendly, informative and professional. I always know I can pick up the phone and give them a call if I have any questions or need help trying to perform a change. The team at Guardhouse are always happy to listen to suggestions for new features, and are always looking at ways to further streamline the way businesses roster security. I highly recommend Guardhouse, and couldn't imagine using any other system.

Pros:

Guardhouse has many amazing functions. It has helped us to not only efficiently roster security operatives, but ensure they are always compliant, thanks to the live license checks through SLED. The system will show us if a guards license has been cancelled in real time. The skill matching feature also gives us the confidence to know that any guard that is rostered, is compliant and meets the requirements of our client.

Cons:

As with many systems, there can be the occasional glitch or bug. In saying this, whenever there are any technical issues, or glitches with the system, the team at Guardhouse are always very helpful in resolving the issue as soon as possible.