Guardhouse

Highly Recommend

Comments: I enjoy using Guardhouse and working with the GH Team.

Pros:

Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites. The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful.

Cons:

As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.

Great customer service

Comments: helpful with a very hands-on approach to dealing with customer questions

Pros:

the instant response that you receive when you have a question

Cons:

nothing - great system, great customer service

Problem fixing an issue.

Comments: Very pleased with how they kept me in the loop.

Pros:

Quick results & they kept me updated on the progress.

Cons:

There is nothing to complain about I was looked after all the way.

Review about Guard House

Comments: Its Great , and saves me time

Pros:

Rosters features you can upload rosters weeks in advance

Cons:

The thing that is annoying is that i cant change someone Email address

Alternatives Considered: ADP Workforce Now

Reasons for Switching to Guardhouse: yes we did as Guard house does everything we need it to do

Great System and works well with the Security Industry

Comments: Generally really good, we have our first and main contact on speed dial and he is always happy to help and answer any queries.

Pros:

Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire. The system is easy to use and allows us to manage the team effectively from within.

Cons:

Personally I would like to view the rosters over a two week period rather than week view only. If I was able to ask for one thing it would be a two week view.

Guardhouse, a breath or fresh air

Comments: Real-time compliance management coupled with GPS location based timesheets solve numerous problems before they occur.

Pros:

Guardhouse brings workforce management and operational compliance together in a synergy that delivers operational efficiency across your enterprise.

Cons:

There is very little not to like about this system.

Essential and Efficient: Guardhouse Transforms Our Operations

Comments: Guardhouse has been a valuable tool for our team, transforming our scheduling, reporting, and payroll processes. The platform's real-time reporting and mobile accessibility allow us to respond quickly to incidents and keep our guards informed on the go. It has significantly reduced administrative time, enabling us to focus on delivering top-notch service to our clients. While there's a learning curve initially, the benefits quickly outweigh it, making Guardhouse an essential part of our operations!

Pros:

Guardhouse has streamlined our scheduling, incident reporting, and communication, making workforce management efficient and responsive. The mobile accessibility for guards and real-time reporting keeps our team connected and informed, enhancing service quality and simplifying payroll integration.

Cons:

Guardhouse has occasional mobile app bugs.

Guard House - A great rostering app

Comments: It's been great, easy to do rosters and track coverage. I have always experienced great and prompt reply from technical team in specific “Christine” who has always been very responsive and quick to help out.

Pros:

Ease of using the app with sign on and off, in terms of audit it's easy to track sign on and off location with geo-fenced report.

Cons:

There is nothing as such, apart from it being down. Also, would like to see a better app so, that it can be used for all functions as an admin

Future Proofing, a tool for industry success

Comments: [sensitive content hidden] and the team at GH have gone over and above to ensure that we are supported and listen to at all times.

Pros:

Provides our business the compliance needs, within a single system, that is already aligned to several compliance dashboards. This also ensure our people are paid in real time against the Modern Award, without the compilations.

Cons:

it is a work in progress, with a Dev team at Guardhouse, willing to look at any and all business needs, to continuity improve the product, and that of its users.

Review of the system after a few weeks of using it.

Comments: Its been a few months using Guard House and it have improved a lot over the time.

Pros:

The team is very helpful. They always listen to the feedbacks and act on it.

Cons:

Used a few different systems that have very advance features. Also guard House have some feather that those systems did not have. So its a balancing act.

Guard house review

Comments: Very good love the way it works very very smooth

Pros:

Very easy to use for guards to clock on and off and have the timesheets all there

Cons:

nothing, so far so good and have no problems

Overall Great Software!

Comments: Great! Very supportive staff and always listen if we have any concerns

Pros:

Guardhouse has made our whole administration side of the business run smoother and better.

Cons:

We went from paper to electronic.. It was difficult for some of our staff to use at first. In time, it became easier

Guardhouse - New User

Pros:

Great to use Guardhouse still in early stages - Intergrates well with Payroll needs

Cons:

None as yet only been using Guardhouse since June and not all features are in use yet

Valuable Product

Pros:

Staff rostering procedure and Patrol Feature.

Cons:

Desired feature - We require a desired report for invoicing procedure.

User friendly and time saving product

Comments: Very positive. Guardhouse team is very helpful and provide a generous amount of support from start to 3months in.

Pros:

The fact that it saves time when scheduling, as well as the daily compliance checking helps keep officers in check with their Licence and First Aid expiries.

Cons:

Can’t view or schedule over 1 week, but still loads and publishes faster that other products on the market.

Fantastic Guard Management Product / Fantastic Support Service

Comments: I have had no problems with Guardhouse yet.
Every question or obstacle I have come across so far has been resolved by the support of Guardhouse staff.
They are patient, understanding and are prepared to spend time making sure you are comfortable with the system and making the most of all the features the system has to offer.
I am a very happy customer.

Pros:

The software is fantastic for scheduling staff, messaging staff and for the guard staff to have visibility on the jobs. Easy to forward plan, weeks or months in advance. Easy to swap staff or shifts. Easy to use on mobile devices for both guards and management staff. Backed by unbelievable support and specially tailored assistance to the individual business.

Cons:

Suggestions: 1. If the guard rostered to a shift could see who is on directly before and after him on that site / shift. Making handovers and no shows easier to track down. 2. If all guards could see who is rostered to the same shift, without having to be the nominated supervisor. 3. The ability for guards to be able to load a copy of any certificates or licences directly to their profile, so they can be produced to the client immediately on site, then the ability to email that certificate directly from Guardhouse to client. (Same from Management overview function. 4. The ability for Management to sign guards in or out from a mobile device to a shift. (In case guard is in a mobile dead zone)

Guardhouse streamlined our operational processes

Comments: We have been working closely with guardhouse for over two years, and this partnership has saved us hours of weekly manual data entry when rostering guards and managing compliance. Everyone I have worked with from Guardhouse has been friendly, informative and professional. I always know I can pick up the phone and give them a call if I have any questions or need help trying to perform a change. The team at Guardhouse are always happy to listen to suggestions for new features, and are always looking at ways to further streamline the way businesses roster security. I highly recommend Guardhouse, and couldn't imagine using any other system.

Pros:

Guardhouse has many amazing functions. It has helped us to not only efficiently roster security operatives, but ensure they are always compliant, thanks to the live license checks through SLED. The system will show us if a guards license has been cancelled in real time. The skill matching feature also gives us the confidence to know that any guard that is rostered, is compliant and meets the requirements of our client.

Cons:

As with many systems, there can be the occasional glitch or bug. In saying this, whenever there are any technical issues, or glitches with the system, the team at Guardhouse are always very helpful in resolving the issue as soon as possible.

Long Term Partnership

Comments: We are build a long term relationship with the team at Guardhouse and have loved working with them closely. They are always innovating and updating based on customer based feedback. Cant wait to see the continued improvements to the system.

Pros:

Guardhouse has changed the way that we run our business. From compliance to operations to payroll & invoicing, it covers all aspects. We used to run a very manual process which was very time consuming. Now we can grow our business without additional headcount.

Cons:

There are little tidy ups along the way on certain that we would like to see improved. However, we know they are currently building core functionality and big features and will come back to these improvements.

Guardhouse one software for all security, payroll & invoicing needs...

Pros:

Great software which addresses all the industry requirements like keeping track on compliance, HR ,clock in's , live operations, payroll, invoicing & most important daily licence check through LRD. The list is endless........

Cons:

Very little to none. They are evolving and addressing all client requirements in there on going product development.

The best security personnel management software on the market

Comments: Guardhouse has provided us with transparency on a number of aspects associated with our people management, along with the ability to deliver a better service offering to our clients.

Pros:

The ease of use for administration and users of Guardhouse is wonderful, and the customer service and support is second to none.

Cons:

There are features that would add further benefits to our operation that Guardhouse does not possess, however they are so active in their development that anything we'd like improved has either been provided or is on the way.