Ovation

Ovation

by Ovation

Who Uses Ovation?

Designed for any brick and mortar business who cares about online reviews, operations/customer experience, and driving revenue through text marketing.

What Is Ovation?

Measure & improve customer experience, manage reputation and run effective marketing campaigns.

Ovation Details

Ovation

http://www.ovationup.com

Founded 2017

Ovation Cost Overview

Ovation does not have a free version but does offer a free trial. Ovation paid version starts at USD 149.00/month.

610623

Starting Price

USD 149.00/month

Pricing Details

Unlimited seats and chats with unhappy customers

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

Ovation Features

Customer Experience Software
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Ovation Reviews

Showing 5 of 12 reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4.8/5
Value for Money
4.9/5
Chelsea S.
Brand President & small business owner
Retail, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/07/2019

"Outstanding Platform for every small business that depends on reviews"

Comments: The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell all my franchise partners about them. This is not a sponsored review :).

Pros: What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to get texts from the platform on your phone, and respond in real time. Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns. Our business has benefited a ton from this as we've been able to resolve customer complaints and fix what we've done wrong.

Cons: Honestly, nothing. It's pretty niche so doesn't solve every marketing pain point, but that can be said of most marketing solutions.

Vendor Response

by Ovation on 09/08/2019

Chelsea,
You rock and have been such a fantastic customer. So grateful to have you on board and so glad you're able to experience the value of Ovation and share that with others. We are huge fans of yours and excited for our future together!

  • Reviewer Source 
  • Reviewed on 03/07/2019
Bill C.
Owner
Restaurants, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/09/2019

"Helps us get, keep & grow customers "

Pros: We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot. I believe we were around 4.5 stars and 200 reviews when we started. We are now at 4.7 stars and 500 reviews overall, and nearly 4.9 stars in the past month. The difference? We can talk to guests when things are less than perfect and make them feel better about their experience before they write a sad review. Ovation also helps us improve our guest experience by allowing guests to share feedback, which we implement real-time. Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve.
We are in a small town with lots of summer tourists. I can’t tell you how many people came in this summer and told us they found us by searching reviews. They increase our search results even though we don’t do any paid internet advertising.

Cons: I wish the software integrated with my loyalty program and text system. I think they are working on that and may have solved it. Let’s hope so!

Vendor Response

by Ovation on 01/10/2019

Well we give you a 5-star review for being an awesome customer! We are working on integrating, but in the meanwhile, we do offer Ovation loyalty and text marketing now! Let us know if we can help you out. Appreciate you, Bill!

  • Reviewer Source 
  • Reviewed on 25/09/2019
Cheryl C.
Owner
Hospitality, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/06/2020

"Most Valueable Partnership"

Comments: We love working with Ovation!

Pros: We love the opportunity to communicate with less-than-satisfied guest in real time. Also, requesting reviews from happy guests has resulted in more than 600 reviews and a 4.8 star rating.

Cons: We have occasionally run into problems getting push notifications if our mobile phones are not using the most up-to-date operting system.

  • Reviewer Source 
  • Reviewed on 05/06/2020
Emily H.
Finance Manager
Biotechnology, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/12/2019

"Good Travel Booking Tool & Great Integration with Concur"

Comments: Solving timely employee expense reporting by making the process easier.

Pros: Easy to use with Concur as all trips automatically sync and get added to your expense report (and if you have connected cards, they get matched up with the imported card charge). From the employee side, it makes submitting monthly reports very convenient. From the finance side, there are discounts associated with managing all bookings with Ovation.

Cons: Fees can be a little high (charged per booking/transaction, regardless of transaction price). If bookings like car rentals fall through, those charges are not reimbursable. However, with enough volume depending on your company side, the fees are worth it.

  • Reviewer Source 
  • Reviewed on 23/12/2019
Miranda R.
Chiropractic Assistant
Alternative Medicine, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/07/2019

"Thrilled with the results!"

Comments: We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many and few recent. In just 3 months of having Ovation integrated into our office, we've nearly doubled our reviews and our ratings are spectacular! We are beyond thrilled with results and would recommend this system and service to any business looking to broaden their presence on the web and social media sites.

Pros: The simplicity of design and ease of use for customers.

Cons: The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful with our patients who do not have or use cell phones.

Vendor Response

by Ovation on 09/08/2019

Miranda, So glad you have seen such an awesome jump in reviews. Doubling in 3 months is fantastic. Grateful to have you as a customer. We would recommend you to anyone to anyone in need of a chiro just based on the reviews we've read!

  • Reviewer Source 
  • Reviewed on 10/07/2019