--- description: Learn more about Refund Retriever price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refund Retriever Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Parcel Audit Software](/directory/31603/parcel-audit/software) > [Refund Retriever](/software/181112/refund-retriever) # Refund Retriever Canonical: https://www.capterra.com.au/software/181112/refund-retriever Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/181112/refund-retriever?page=2) > We monitor your FedEx and UPS accounts for late deliveries and billing mistakes. Save money on FedEx and UPS in seconds\! > > Verdict: Rated **4.9/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Refund Retriever? For businesses that ship with UPS or FedEx and Amazon FBA sellers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 57 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Refund Retriever - **Location**: Houston, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: NO sign-up fees NO monthly fees NO cancellation fees We collect 50% of the refund, you keep 50%\! - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Automated Claim Filing - Carrier Invoice Auditing - Cost Recovery - Data Import/Export - Package Analytics - Shipment Tracking ## Integrations (5 total) - Adobe Commerce - BigCommerce - Shift4Shop - Shopify - SkuVault Core ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Parcel Audit Software](https://www.capterra.com.au/directory/31603/parcel-audit/software) ## Related Categories - [Parcel Audit Software](https://www.capterra.com.au/directory/31603/parcel-audit/software) - [Supply Chain Management Software](https://www.capterra.com.au/directory/4/supply-chain-management/software) - [Shipping Software](https://www.capterra.com.au/directory/30104/shipping/software) ## Alternatives 1. [techSHIP](https://www.capterra.com.au/software/159496/techdinamics-warehouse-integration) — 4.9/5 (9 reviews) 2. [Freightview](https://www.capterra.com.au/software/136895/freightview) — 4.7/5 (743 reviews) 3. [Piyovi TMS](https://www.capterra.com.au/software/1038479/piyovi-tms) — 5.0/5 (5 reviews) 4. [FreightPOP](https://www.capterra.com.au/software/152285/freightpop) — 4.7/5 (46 reviews) 5. [ShipScience Platform](https://www.capterra.com.au/software/176318/ups-fedex-parcel-audit) — 4.9/5 (43 reviews) ## Reviews ### "Great Support" — 5.0/5 > **Gabriela** | *23 July 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: They have made bill reconciling a lot easier. > > **Cons**: I cannot think of any at the moment since they have been very helpful anytime something comes up. They are on top of our refunds and claims. ----- ### "Best value" — 5.0/5 > **Nicole** | *20 March 2024* | Package/Freight Delivery | Recommendation rating: 10.0/10 > > **Pros**: I had an issue with FedEx that I didn’t even know I had until RR found it and get it worked out for me. So grateful\! > > **Cons**: They’ve been so great\! Keep doing what you’re doing. > > Very optimal\! Smartest thing you can do for your business. ----- ### "Absolute must-use" — 5.0/5 > **Daniel** | *18 September 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Implementation took less than ten minutes. They audit every single one of our shipments, which would be impossible for us to do manually, and I'm confident that we have received every service refund we were eligible for. They only charge a portion of what they recover for us, so I have zero stress about paying for something we're not using. As an added bonus, they have super in-depth reports that allow me to analyze the notoriously unhelpful invoices from our third-party shippers. I have only required customer service two or three times since starting to use them but their responses have been immediate and completely helpful. I have only positive things to say about RR\! > > **Cons**: I have literally zero complaints, which may be a first for me. > > RR audits our UPS invoices and makes sure every package was delivered on time, per their guaranteed service levels. If a shipment was late, we are entitled to a credit, but we have to ask for it, and we ship too many packages to monitor every single one. Their software has allowed us to save a non-trivial amount on our annual freight expense. ----- ### "You won't be sorry\!" — 5.0/5 > **Carol** | *20 August 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Refund Retriever gets your refunds with basically no extra work for you\! > > **Cons**: There isn't anything not to like\! Why can't I leave this blank? This field is becoming the worst thing about the software and it has nothing to do with it\!\!\!\! ----- ### "Great idea" — 1.0/5 > **troy** | *11 September 2019* | Internet | Recommendation rating: 0.0/10 > > **Pros**: Fantastic concept. It could have been a great way to get some money back from fed ex without a ton of hassles and runaround from them like they do on every claim, etc... > > **Cons**: never worked. the company who did this seemed to "forget" what they were doing. Never answered any emails or got a single return and we know some of them should have. > > Total waste of time, but the concept was really good. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/181112/refund-retriever?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/181112/refund-retriever) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data