--- description: Learn more about Salesforce Commerce Cloud price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Commerce Cloud Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [B2B eCommerce Platform Software](/directory/31821/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/180822/salesforce-commerce-cloud) # Salesforce Commerce Cloud Canonical: https://www.capterra.com.au/software/180822/salesforce-commerce-cloud Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud?page=2) > Inventory management and eCommerce platform driving growth with AI-based commerce across storefronts, apps, and social. > > Verdict: Rated **4.5/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Commerce Cloud? Designed for retailers, ecommerce businesses, B2B companies, and digital marketers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 100 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Alerts/Notifications - CRM - Catalog Management - Channel Management - Cost Tracking - Customer Management - Data Security - Delivery Management - Email Marketing - Forecasting - Inventory Control - Inventory Management - Inventory Optimization - Inventory Tracking - Marketplace Integration - Mobile Access - Multi-Channel Marketing - Multi-Location - Order Fulfillment - Order Management - Order Tracking - Promotions Management - Purchase Order Management - Real-Time Data - Reorder Management - Reordering - Reporting/Analytics - Returns Management - Reviews Management - SEO Management - Shipping Management - Shopping Cart - Supplier Management - Third-Party Integrations - Warehouse Management - Website Management - eCommerce Management ## Integrations (100 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Platform Software](https://www.capterra.com.au/directory/31821/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Platform Software](https://www.capterra.com.au/directory/31821/b2b-ecommerce-platform/software) - [eCommerce Software](https://www.capterra.com.au/directory/3/ecommerce/software) - [Order Management Software](https://www.capterra.com.au/directory/30225/order-management/software) - [Multi-Channel eCommerce Software](https://www.capterra.com.au/directory/31281/multi-channel-ecommerce/software) - [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software) ## Alternatives 1. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2043 reviews) 2. [Odoo](https://www.capterra.com.au/software/135618/odoo) — 4.2/5 (1307 reviews) 3. [Shopify](https://www.capterra.com.au/software/83891/shopify) — 4.5/5 (6692 reviews) 4. [WooCommerce](https://www.capterra.com.au/software/187800/woocommerce) — 4.5/5 (1042 reviews) 5. [Wix](https://www.capterra.com.au/software/169007/wix) — 4.4/5 (10681 reviews) ## Reviews ### "Brilliant business to business e-commerce tool" — 5.0/5 > **Amrith** | *27 January 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Brilliant in all aspects\! Automated so many processes that saved heaps of time > > **Cons**: Honestly nothing - was helpful in all aspects > > Absolutely excellent\! Highly recommended ----- ### "My experience with salesforce commerce cloud\!" — 5.0/5 > **Eudoria** | *28 December 2024* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: The interface is so user friendly and easy to navigate around - very useful for first time users. > > **Cons**: Some features do take a little longer to navigate to, but that’s just something a little practise will make perfect\! ----- ### "Best CRM and Commerce portal in existence\!" — 5.0/5 > **AJ** | *22 January 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior. > > **Cons**: Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available. > > I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for\! ----- ### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized\!" — 4.0/5 > **Verified Reviewer** | *29 October 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well. > > **Cons**: There are a lot of buttons to do one thing - lots of clicking involved with everything\! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails. > > It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up\! ----- ### "Salesforce is way to busy and not accessable for everyday user." — 3.0/5 > **Verified Reviewer** | *13 April 2026* | Education Management | Recommendation rating: 1.0/10 > > **Pros**: I liked how easy it is to pull reports and to manipulate them to fit your needs. To find simple information you need to scroll through many fields so this was hard for me to use. > > **Cons**: It is too cumbersome and not streamlined. It has too many features and not user friendly. Very hard to find information. Too busy and needs to be simplified. > > It is just OK, only helpful for a very large organization, better off using something simpler and more streamlined. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data