--- description: Learn more about Salesforce Commerce Cloud price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Commerce Cloud Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [B2B eCommerce Platform Software](/directory/31821/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/180822/salesforce-commerce-cloud) # Salesforce Commerce Cloud Canonical: https://www.capterra.com.au/software/180822/salesforce-commerce-cloud Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud?page=2) > Inventory management and eCommerce platform driving growth with AI-based commerce across storefronts, apps, and social. > > Verdict: Rated **4.5/5** by 103 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Commerce Cloud? Designed for retailers, ecommerce businesses, B2B companies, and digital marketers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 103 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Alerts/Notifications - CRM - Catalog Management - Channel Management - Cost Tracking - Customer Management - Data Security - Delivery Management - Email Marketing - Forecasting - Inventory Control - Inventory Management - Inventory Optimization - Inventory Tracking - Marketplace Integration - Mobile Access - Multi-Channel Marketing - Multi-Location - Order Fulfillment - Order Management - Order Tracking - Promotions Management - Purchase Order Management - Real-Time Data - Reorder Management - Reordering - Reporting/Analytics - Returns Management - Reviews Management - SEO Management - Shipping Management - Shopping Cart - Supplier Management - Third-Party Integrations - Warehouse Management - Website Management - eCommerce Management ## Integrations (96 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap by Payroc ... and 81 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Platform Software](https://www.capterra.com.au/directory/31821/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Platform Software](https://www.capterra.com.au/directory/31821/b2b-ecommerce-platform/software) - [eCommerce Software](https://www.capterra.com.au/directory/3/ecommerce/software) - [Order Management Software](https://www.capterra.com.au/directory/30225/order-management/software) - [Multi-Channel eCommerce Software](https://www.capterra.com.au/directory/31281/multi-channel-ecommerce/software) - [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software) ## Alternatives 1. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2080 reviews) 2. [Shopify](https://www.capterra.com.au/software/83891/shopify) — 4.5/5 (6721 reviews) 3. [WooCommerce](https://www.capterra.com.au/software/187800/woocommerce) — 4.5/5 (1054 reviews) 4. [Wix](https://www.capterra.com.au/software/169007/wix) — 4.4/5 (10795 reviews) 5. [Cin7 Core](https://www.capterra.com.au/software/133038/cin7-core) — 4.3/5 (739 reviews) ## Reviews ### "My experience with salesforce commerce cloud\!" — 5.0/5 > **Eudoria** | *28 December 2024* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: The interface is so user friendly and easy to navigate around - very useful for first time users. > > **Cons**: Some features do take a little longer to navigate to, but that’s just something a little practise will make perfect\! ----- ### "Brilliant business to business e-commerce tool" — 5.0/5 > **Amrith** | *27 January 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Brilliant in all aspects\! Automated so many processes that saved heaps of time > > **Cons**: Honestly nothing - was helpful in all aspects > > Absolutely excellent\! Highly recommended ----- ### "Best CRM and Commerce portal in existence\!" — 5.0/5 > **AJ** | *22 January 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior. > > **Cons**: Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available. > > I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for\! ----- ### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized\!" — 4.0/5 > **Verified Reviewer** | *29 October 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well. > > **Cons**: There are a lot of buttons to do one thing - lots of clicking involved with everything\! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails. > > It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up\! ----- ### "Good for what it is, but you may not need it" — 3.0/5 > **Verified Reviewer** | *16 September 2026* | Individual & Family Services | Recommendation rating: 5.0/10 > > **Pros**: It's complexity and customization allow you to build it for your needs, as unique as they are for your particular industry. > > **Cons**: The steep learning curve to figuring out how to use Salesforce on your own as a new user presents a high barrier. Their training materials also have a steep learning curve, making it rather difficult to use unless you have assistance from a real person. > > I see the benefit of Salesforce, especially as it's free for nonprofits, but it's usability is limited to nonprofits with more staff for the complex needs of maintaining it. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data