--- description: Learn more about Twilio price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.com.au/software/180158/twilio-communications-platform Page: 1 / 22\ Next: [Next page](https://www.capterra.com.au/software/180158/twilio-communications-platform?page=2) > Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. > > Verdict: Rated **4.4/5** by 513 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Twilio? Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 513 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - Alerts/Notifications - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Tracking - Caller ID - Campaign Management - Chat/Messaging - Chatbot - Computer Telephony Integration - Conferencing - Contact Management - Event Triggered Actions - IVR - Mass Texting - Message Personalization - Mobile Coupons - Multiple Scripts - Natural Language Processing - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Scheduled Messaging - Speech Recognition - Text to Speech - Third-Party Integrations - VoIP - Voice Customization - Voice Mail ## Integrations (6 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud Communication Platforms](https://www.capterra.com.au/directory/31362/cloud-communication-platform/software) ## Related Categories - [Cloud Communication Platforms](https://www.capterra.com.au/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.com.au/directory/30842/sms-marketing/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software) ## Alternatives 1. [Klaviyo](https://www.capterra.com.au/software/156699/klaviyo) — 4.6/5 (539 reviews) 2. [Omnisend](https://www.capterra.com.au/software/153508/omnisend) — 4.7/5 (837 reviews) 3. [ClickSend](https://www.capterra.com.au/software/175783/clicksend) — 4.3/5 (93 reviews) 4. [JustCall](https://www.capterra.com.au/software/157853/justcall) — 4.1/5 (225 reviews) 5. [SlickText](https://www.capterra.com.au/software/155430/slicktext-com) — 4.8/5 (271 reviews) ## Reviews ### "Fulfilled my requirements" — 5.0/5 > **FAUZIA** | *2 March 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Whatsapp messenger . Easy to use online admin interface. Easy to integrate with your setup. > > **Cons**: configuration were a bit difficult to understand > > when emailing support, response times are greater than 24 hours. ----- ### "Best low cost call tracking with unlimited customisation" — 5.0/5 > **William** | *7 July 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Nothing on the market compares to twilio when it comes to cost at scale. Twilio provides API access so you have full control over all your call data > > **Cons**: not very easy to use for those who don't have programming experience. Although can be used if a non technical person follows a step by step tutorial for your specific use case > > Twilio operates on the backend of Dialhawk which is a call tracking software I use in my marketing agency. Without Twilio I wouldn't have the tech to run my business as effectively. ----- ### "Bredth not depth. Twilio is functional but unreliable with poor customer support." — 1.0/5 > **Luke** | *22 March 2025* | Telecommunications | Recommendation rating: 0.0/10 > > **Pros**: Breadth of functionality. Twilio offers a significant variety of features to support many use cases. > > **Cons**: The Twilio console and services more broadly are highly unreliable. Reliability issues wouldn't be a significant issue if their support team had product expertise and the capability to resolve issues but having worked with Twilio support on many occasions it seems like Twilio do not provide their team with the training and resources they need to support customers well. > > Very negative. Many of the reliability issues we have experienced with Twilio are easily reproducible and solvable but Twilio does not invest in resolving these issues or are not capable. It's worth noting we spend \~$20k USD per month with Twilio. We're by no means a significant customer for Twilio but we're certainly not a small one. ----- ### "Reliable OTP solution for our SaaS projects" — 5.0/5 > **Furkan** | *15 September 2026* | Design | Recommendation rating: 8.0/10 > > **Pros**: We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. > > **Cons**: The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. > > Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. ----- ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *21 July 2026* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **Cons**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.com.au/software/180158/twilio-communications-platform?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/180158/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data