Who Uses PayPal?

Whether you're a small business, ecommerce platform, marketplace, enterprise, or developer, PayPal Commerce Platform offers what you need to run your business and help it grow.

What Is PayPal?

PayPal Commerce Platform is a comprehensive solution designed to serve your business needs and your customers, whether you're just getting started or already a thriving enterprise or marketplace.

Leveraging our two-sided network, the platform lets you connect with more than 295 million PayPal customers around the world and across many platforms and marketplaces.

PayPal Details

PayPal

https://www.paypal.com

Founded 1998

Support

  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Documentation
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PayPal pricing overview

PayPal does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

PayPal Features

  • Bulk Ordering
  • Communication Tools
  • Inventory Control
  • Mobile Access
  • Payment Options
  • Promotions Management
  • Reordering
  • Reporting/Analytics
  • SEO Management
  • Shipping Management

View full list of B2B eCommerce Platform Software

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

View full list of Ecommerce Tools for Small Businesses

  • Compliance Management
  • Credit Risk Management
  • For Hedge Funds
  • Liquidity Analysis
  • Loan Portfolio Management
  • Market Risk Management
  • Operational Risk Management
  • Portfolio Management
  • Portfolio Modeling
  • Reporting
  • Risk Analytics
  • Stress Tests

View full list of Financial Risk Management Software

  • Analytics
  • Branch Optimization
  • Channel Management
  • Compliance Management
  • Customer Engagement
  • Performance Management
  • Risk Management

View full list of Financial Services Software

  • Access Security Management
  • Check Fraud Monitoring
  • Custom Fraud Parameters
  • For Banking
  • For Insurance Industry
  • Internal Fraud Monitoring
  • Investigator Notes
  • Pattern Recognition
  • Transaction Approval

View full list of Fraud Management Software

  • Catalog Management
  • Channel Management
  • Data Synchronization
  • Email Marketing
  • Inventory Management
  • Marketplace Integration
  • Mobile Commerce
  • Order Management
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Social Commerce

View full list of Multi-Channel eCommerce Software

  • Access Control
  • Compliance Reporting
  • Exceptions Management
  • File Integrity Monitoring
  • Intrusion Detection System
  • Log Management
  • PCI Assessment
  • Patch Management
  • Policy Management

View full list of PCI Compliance Software

  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics

View full list of Payment Processing Software

  • Deferred Billing
  • Dunning Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Self Service Portal

View full list of Recurring Billing Software

  • Customisable Dashboard
  • Data Source Connectors
  • Drag & Drop
  • Drill Down
  • Financial Reporting
  • Forecasting
  • Marketing Reports
  • OLAP
  • Report Export
  • Sales Reports
  • Scheduled / Automated Reports

View full list of Reporting Tools

  • CRM
  • Commission Management
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • eCommerce

View full list of Retail Management Software

  • Cancellation Management
  • Discount / Coupon Management
  • Dunning Management
  • Enrollment Management
  • Product Catalog
  • Recurring Billing
  • Revenue Recognition
  • Revenue Recovery Tools
  • Self Service Portal
  • Subscription Plan Management
  • Tax Management
  • Trial Management
  • Usage Tracking/Analytics

View full list of Subscription Management Software

  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates

View full list of eCommerce Software

PayPal Alternatives

More PayPal alternatives

PayPal Reviews

Showing 5 of 15,437 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.3/5
Features
4.6/5
Value for Money
4.6/5
Aubrey l d C.
CEO
Financial Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/11/2019

"International payment system that stands as a gold standard"

Comments: We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

Pros: It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

Cons: As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

  • Reviewer Source 
  • Reviewed on 08/11/2019
Pedro T.
CEO
Internet, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/07/2020

"The Global Solution - but not the best"

Comments: As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.

Pros: What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.

Cons: I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither.
The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world.
Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.

  • Reviewer Source 
  • Reviewed on 24/07/2020
Brandy M.
Business manager
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 04/07/2020

"No help"

Comments: I don’t like or recommend PayPal I used to service and easiness to use the app has changed and it’s a pain for me everytime for almost everything. I am not the only one I have talked to with this complaint.

Pros: What I liked at first was the security and ability to link PayPal to your bank and other cards and financial institutions. It seems a lot of people and business use PayPal for financial services and individuals with small business it’s easy for them to receive payments invoices and pay suppliers

Cons: What I like least is the ability to solve problems and the customer service is hard to reach and not much help when you do. I can give a few examples one most recent and still dealing with an older lady friend of mine not real great with modern technology sold an item on Facebook, the buyer paid through PayPal. My friend sent the item with tracking and payment was received. Well first it too a long time for PayPal to release funds even though both parties were satisfied and stated that. My friend contacted customer support through messages (the only way currently) to find out why her payment was pending for so long. Understandably she had a new account and they wanted to verify all of her information which I was helping her with as far as ID and adding a card to her PayPal. Finally about 30 days later after the verification was up PayPal decided to refund the customers money and sent the $50 back to the purchaser without being asked to do so. When we reached out to PayPal she told that it was a user-friendly interface and that they don’t get involved in customer transactions that she needed to contact purchaser. We attempted but didn’t get response. PayPal in my opinion need to reimburse her 50$. They told her it was because she hadn’t accepted the payment to her bank in over 30 days. This is crap because for the first 30 days it was pending. PayPal has no right to do this and saying they don’t get involved is obviously a lie. That is just the most recent problem I have had.

  • Reviewer Source 
  • Reviewed on 04/07/2020
Verified Reviewer
Online Business Consultant
Professional Training & Coaching, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/07/2020

"I've Been Using Them For Years!"

Comments: I've Been Using Them For Years! Their service has been consistent and reliable. PayPal is a well known and recognized payment processor with my US buyers and I think that familiarity helps when they buy from me online. There's a professionalism to using PayPal and I think online freelancers should use it more in business instead of going with something like Cash App.

Pros: PayPal is easy to setup and easy to use for both personal use and for business (I started with a personal account and then switched over to business). I've never had a problem connecting and using PayPal with any of my WordPress websites and I've been using them as my website payment processor for years. The best part is you only pay to use PayPal if you make a sale. I feel like the percentage they take from the sale is fair (all businesses need to make money to stay in business -mine included). After sales are made, transferring money into my bank account is always quick and easy.

Cons: I haven't had any problems with PayPal at all over the years. Yes, they will charge a fee if you want money transferred over quicker than the average transfer time, but I haven't needed to do that.

  • Reviewer Source 
  • Reviewed on 05/07/2020
Jason W.
Manager
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/08/2020

"Highly Recommended Product"

Comments: Paypal is a excellent service for any e-commerce solution people with or without paypal can securely enter info for payment without any fear of identity theft, scam, or leaked info. Their Top security makes them our number 1 choice 5 years in a row.

Pros: Paypal is great because its very secure and anonymous. What i mean by that is no one can know the card numbers used or taken its all by order and transaction numbers so no one can steal info so its great and recommended.

Cons: The only thing i find least appealing is that the resolution center most likely take the customer side, which in some cases is them getting over but customers are always right.

  • Reviewer Source 
  • Reviewed on 08/08/2020