Digistorm Funnel

"Super happy with move"

Comments: Professional and positive. The product has allowed our two areas to work together (marketing and enrolment) rather than independently.

Pros: Digistorm is very professional to work with. It combined several other systems we used into one. Tracking and reporting features are easy to use and helpful for our management team. The service side of digistorm is outstanding. We receive a reply the same day (sometimes the same hour) as a request is submitted. The service centre also takes on board suggestions and is always looking for ways to accommodate needs. Training is thorough. We wouldn't go back to our old ways!

Cons: A few features are coming that we are looking forward to. Interview bookings that merge with the calendar and automated responses. These features are the only ones that we would like and they are being worked on. Segmenting and reports are sometimes tricky to set up but once established, easy to duplicate and the service centre also willing to help.

"Digistorm - Prospect management, conversion and enrolment targets have never been so easy to manage"

Comments: Our CRM is not savvy when it come to prospect management - we needed a solution - Funnel provided us the perfect product. It allows us to manage events and coupled with the Online application we have a full picture of what our future students look like. We can see where they are applying from geographically and automate communications.
It has revolutionised our business allowing us for the first time to have people apply online and let us track all interactions we have with prospects. Our applications have increased by 50% in the first 12 months of using the products.

Pros: Ease of use, easy to integrate in to our website, and CRM. Considers Customer Experience and solutions are customer centric.

Cons: Like any product continual improvement is key, what may be missing or lacking is easily discussed to find work arounds or to schedule in upgrades.
Ability to add to more than one waitlist is the biggest challenge we have faced and that is very minor.

"Great pipeline tracking and website integration"

Comments: Overall, Digistorm Funnel is a great product, which will be even better once it is integrated with the Enrol platform. I like that the team are always willing to look at adding new features and integrations.

Pros: I love that we can capture leads from the moment they start interacting with our school, and track them all the way through to enrolment. We also love the Events section, which we use to set up registrations for our Principal's Tours. Being able to embed our enquiry form, application form and our registration forms within our website and capture the data into Funnel has been invaluable in helping us to accurately track leads.

Cons: I would really like to see email automation as part of Funnel. Although there is a Communication module, at the moment emails must be manually triggered, which adds an extra step in the process that can be overlooked or not completed if someone is busy. I'm looking forward to the upcoming integration with Enrol.

"Wouldn't hesitate to recommend"

Pros: The team are super responsive, generous with their time and fabulous to work with. The platform has helped improve conversion rate from enquiry - enrolment quite dramatically. CRM is seamless, uX fabulous etc etc.

Cons: There is nothing I dislike about Digistorm.

"Great tool that enhances the enrolment process"

Comments: Couldn't live (or, at least, work effectively) without it!

Pros: Using Funnel has really helped us to streamline and enhance our enrolments process. Our service to prospective families has improved significantly and we are able to manage each stage of the pipeline far more effectively than in the past.

Cons: The system is constantly being developed and upgraded - it's great how Digistorm take on client feedback and implement enhancements.