Who Uses Deepser?

Every organization that needs to structure its service using a modern ITIL compliant tool. Deepser helps you giving right priority to every request and process and assigning tasks to the right teams.

What Is Deepser?

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

Deepser Details

Deepser

https://www.deepser.com

Founded 2017

Deepser Cost Overview

Deepser has a free version and offers a free trial.

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Free Version

Yes

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Deepser Features

  • Change Management
  • Configuration Management
  • Data Visualization
  • Device Auto Discovery
  • IT Asset Management
  • Impact Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping

View full list of CMDB Software

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

View full list of IT Asset Management Software

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

View full list of IT Management Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Tools

  • Audit Trail
  • Corrective and Preventive Actions (CAPA)
  • Disaster Recovery
  • IT Incident Management
  • Incident Reporting
  • Investigation Management
  • OSHA Compliance
  • Safety Incident Management
  • Task Management

View full list of Incident Management Software

  • Cataloguing/Categorisation
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

View full list of Knowledge Management Software

  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Scheduling

View full list of MSP Software

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

View full list of Service Desk Software

Deepser Alternatives

More Deepser alternatives

Deepser Reviews

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.8
Customer Service 4.9
Features 4.7
Value for Money 4.6

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Carlo M.
Project Manager
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/09/2020

"Deepser and Device 42 a complete solution for ticketing and asset management"

Comments: I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.

Pros: User Experience
Ease of use
Integrated with Active Directory

Cons: nothing in particular or it is too early to find defects

  • Reviewer Source 
  • Reviewed on 11/09/2020
Nadia M.
Puchasing &controlling Manager
Mechanical or Industrial Engineering, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/09/2020

"Perfect tool to keep track of maintenance work"

Comments: Deepser gives us total visibility of the service hours contracted; there is no risk to work for free! We get reminders when a contract is about to expire and action needs to be taken to renew it. The system informs us when there is scheduled maintenance to organize. Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.

Pros: Ease of use; competent project managers and support team

Cons: There is no native App of Deepser, but it is web-responsive

  • Reviewer Source 
  • Reviewed on 04/09/2020
Marco B.
Senior Developer & End User Support
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/08/2020

"Gestione Ticket innovativo"

Comments: La mia esperienza complessiva è eccellente, lo consiglierei sicuramente.

Pros: Il prodotto è molto ricco di funzionalità, non nascondo ci sia voluto del tempo per padroneggiarlo ma ora sia io sia i miei clienti non ne possiamo più fare a meno. Sicuramente ha come punto di forza l'interfaccia e la personalizzazione, anche lato End User è molto intuitivo.

Cons: All'inizio risulta un po' macchinoso, occorre quindi farci la mano e impararlo

  • Reviewer Source 
  • Reviewed on 28/08/2020
Daniele T.
System Integrator
Computer Networking, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/09/2020

"Finalmente, perfetto per le MSP!"

Comments: Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata.
Mi ha stupito la rapidità di nuove features e la precisione della roadmap.
Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.

Pros: Costo, personalizzazione e semplicità sono i punti forti. Le API sono perfette!
Con Deepser abbiamo centralizzato i nostri servizi.

Cons: Bisogna munirsi di pazienza iniziale per la startup, ma non credo esista un software dove non che sia calzato a pennello senza un attività iniziale di personalizzazione, anzi..

  • Reviewer Source 
  • Reviewed on 04/09/2020
Barbara P.
Operations Manager
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/07/2020

"DeepDesk e la sua combinazione vincente: flessibilità unita a qualità del lavoro"

Pros: Il sistema dispone di una struttura di base dei moduli (ticket/CRM/etc..) che pero' è altamente flessibile e personalizzabile a seconda delle esigenze del cliente. Il Team di DeepDesk si è rivelato disponibile e attivo nello sviluppare implementazioni pensate ad hoc per le nostre esigenze, il che rende il sistema qualcosa di malleabile e adattabile alle mutabili dinamiche lavorative, fattore essenziale per chi come noi lavora in un settore che necessita di continue migliorie e sviluppi per stare al passo con il mercato. Credo che non esista il software perfetto, esiste invece una perfetta sinergia quando si trova il partner in grado di comprendere i bisogni e tradurli in un software sempre aggiornato, al passo con la naturale evoluzione dell'azienda e delle sue attività.

Cons: Gestire alcune modifiche, in particolare di "forma", spesso ci è parso un po' complicato ed alcuni passaggi dei processi interni risultano alle volte macchinosi - soprattutto in presenza di una grande quantità di gestioni (lato ticket). Il sistema permette di fare molte cose ma senza un manuale di istruzioni spesso possiamo solo rimetterci all'assistenza di DeepDesk per avere delle modifiche forse gestibili anche in autonomia.

  • Reviewer Source 
  • Reviewed on 29/07/2020