Track-POD

Track Pod Review

Comments: Great, would definitely recommend.

Pros:

easy to set up and use software, fits well with our business.

Cons:

Mobile usage across android and iso have different capabilities.

Alternatives Considered: OptimoRoute

Reasons for Switching to Track-POD: cost and features.

Great TMS system

Comments: We have used this software since opening the business and although we researched the market in depth to see what else is out there we really like this system due to it's reliability, ease of use and great client interface. The new client portal update is fresh and easy to use and the client feedback system has been great for our team morale.

Pros:

Very easy to use with an increasing number of functions and good customer service. Very little downtime or glitches. Over the last 2-3 years we've seen a lot of development of the software and new functions come in which gives us real faith in the platform being constantly progressed to meet our needs. Vehicle checks, client feedback and custom form boxes all help make this software versatile and help our business to run smoothly. Our clients constantly feedback that they love the live tracking all day with driver info so that they never feel anxious about missing a delivery!

Cons:

The software is constantly being developed but there is more functionality which could be added such as more options for using the software as a transport company rather than pre-dominantly an outbound delivery software so that the tracking facility is cohesive for both ends of the job. Also small things like auto formatting phone numbers and addresses would help especially where our clients use the portal to book in themselves as we spend a lot of time verifying their data entry which could be automated. Creating new shippers records including notification settings and contact info within the new booking window would be a time saver also but otherwise the overall usability, reliability and function range is extremely good value for money.

Alternatives Considered: Tookan and Detrack

Reasons for Switching to Track-POD: Easy to use with lots of functionality and reasonable price

Best Delivery management software

Comments: I’m “playing” around about 2 days, and I do not understand this app for 100%, because there is very much functions.

Pros:

I really like functionality, but design is not very good.

Cons:

A lot of functions in one app, very good

Close but no cigar

Comments: A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.

Pros:

The price is good, it’s a fraction of the competitors offering for a small company. The overall design of the product is about right.

Cons:

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations. There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it? They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained. The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing. Editing orders and routes after starting them is convoluted and unnecessarily difficult. If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Best Rout planner

Pros:

It is easy to use and the customer service is responsive, quick and good - above all you speak to real people. Olga was AMAZING.

Cons:

would be good if i could choose between quickest and shortest routes