Track-POD

Great upgrade for service

Comments: plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.

Pros:

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons:

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Oneextraguy- Review

Comments: Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Pros:

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Cons:

The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Alternatives Considered: Road Warrior

Reasons for Switching to Track-POD: I liked the functionality better with track pod

Close but no cigar

Comments: A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.

Pros:

The price is good, it’s a fraction of the competitors offering for a small company. The overall design of the product is about right.

Cons:

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations. There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it? They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained. The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing. Editing orders and routes after starting them is convoluted and unnecessarily difficult. If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Automated Excellence

Pros:

Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Cons:

For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Alternatives Considered: Onfleet and OnTime 360

Reasons for Choosing Track-POD: WorkWave was quite expensive in comparision to the features it provided and support our company needed.

Switched From: WorkWave Route Manager

Reasons for Switching to Track-POD: Track-Pod's other competitors had shifty access plans and limitations on users, visibility for the routes, notifications for delivery/refusals, and delivery capture features.

Best option to begin with

Comments: Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.

Pros:

We are able to drag and drop routes and quickly optimise where our vans are going

Cons:

For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.

Alternatives Considered: Streem

Reasons for Switching to Track-POD: Track-pod was the most competitively priced when we started off with one van. The user interface is very simple and can really reduce workload.