--- description: Learn more about Document360 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.com.au/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.com.au/software/177031/document360?page=2) > Cloud-based knowledge base platform for creating, managing, and sharing customer-facing docs, internal SOPs, and FAQs. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Businesses of all sizes across SaaS, IT consulting, financial services, manufacturing, healthcare, and customer support industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai Limited - **Location**: Sidcup, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Document360 offers customized pricing tailored to your team size, feature requirements, deployment preferences, and business goals. Contact our team to receive a personalized quote that best fits your organization. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management - Customisable Branding - Customizable Templates - Dashboard - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management - Workflow Automation ## Integrations (16 total) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Microsoft Excel - Microsoft Teams - Mixpanel - My Telescope competitive compass - Segment - Zapier - Zoho Desk ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software) - [API Platforms](https://www.capterra.com.au/directory/31065/api-management/software) - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [IT Documentation Software](https://www.capterra.com.au/directory/33755/it-documentation/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Guru](https://www.capterra.com.au/software/145390/guru) — 4.8/5 (640 reviews) 3. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5318 reviews) 4. [Confluence](https://www.capterra.com.au/software/136446/confluence) — 4.5/5 (3720 reviews) 5. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.6/5 (803 reviews) ## Reviews ### "Beware: Not for Startups" — 1.0/5 > **Dan** | *24 February 2025* | Computer Networking | Recommendation rating: 0.0/10 > > **Pros**: Started off well and then as a startup we were hit with a $11,000 bill. > > **Cons**: Startup program is fake just to get you in the door and adding documents, then they hit you with a very large cost. > > Nasty. Not happy at all. The website clearly states for qualifying startups, which we were, no charge for 6 months with a card. Not the case at all. Stay away. ----- ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 July 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Cons**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Doc360 for the win" — 4.0/5 > **Assya** | *10 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The support is incredible, and new features are introduced at an amazingly fast pace. I also see a significant shift to AI features, which is great. > > **Cons**: Features tend to be unstable, and the infrastructure feels unstable. I've had instances where there was a system update I was not aware of, and it screwed up my site. > > positive. I think it's one of the better options that exist for a KB solution at a very reasonable price. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *26 August 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **Cons**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "Simple, Effective, and Reader-Friendly" — 5.0/5 > **Björn** | *25 June 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I really liked how easy it was to set up and start using Document360. The interface is clean, intuitive, and makes organizing our knowledge base feel effortless. > > **Cons**: If I had to pick something, I'd say the article layout could offer a bit more customization to better match our branding, but overall, it still works really well. > > Overall, my experience with Document360 has been great. It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers. It has definitely saved us time and hassle. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.com.au/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data