--- description: Learn more about CareStack price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CareStack Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Dental Software](/directory/20027/dental/software) > [CareStack](/software/176206/carestack) # CareStack Canonical: https://www.capterra.com.au/software/176206/carestack Page: 1 / 9\ Next: [Next page](https://www.capterra.com.au/software/176206/carestack?page=2) > Cloud-Based, Online Dental Practice Management Software > > Verdict: Rated **4.8/5** by 202 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CareStack? Multi-site Group Dental Practices, DSOs, Solo Practices and Startups in US. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 202 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareStack - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 698.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Billing & Invoicing - Charting - Claims Management - Client Management - Confirmations/Reminders - Imaging and X-rays - Medical Billing - Multi-Location - Patient Records Management - Progress Notes - Records Management - Treatment Planning ## Integrations (9 total) - Apteryx XVWeb - Birdeye - DoseSpot - LogMeIn - Overjet - Plivo - RingCX - SOTA Cloud - SWELLEnterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Dental Software](https://www.capterra.com.au/directory/20027/dental/software) ## Related Categories - [Dental Software](https://www.capterra.com.au/directory/20027/dental/software) - [Dental Charting Software](https://www.capterra.com.au/directory/31260/dental-charting/software) ## Alternatives 1. [Adit](https://www.capterra.com.au/software/208534/adit) — 4.7/5 (273 reviews) 2. [Curve Dental](https://www.capterra.com.au/software/98688/curve-dental-hero) — 4.4/5 (285 reviews) 3. [BestoSys](https://www.capterra.com.au/software/144398/bestosys) — 4.8/5 (293 reviews) 4. [Practice-Web](https://www.capterra.com.au/software/48192/practice-web-dental) — 4.9/5 (115 reviews) 5. [ABELDent](https://www.capterra.com.au/software/60250/abeldent) — 4.7/5 (112 reviews) ## Reviews ### "CareStack: All the Features, None of the Efficiency" — 1.0/5 > **Verified Reviewer** | *8 April 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. > > **Cons**: Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. > > As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. ----- ### "Innovated software" — 5.0/5 > **Vidmantas** | *4 November 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy metric tracking – helps monitor key practice data efficiently. Simplified billing – makes the billing process clear and straightforward. Excellent support team – quick, knowledgeable, and responsive assistance. Continuous improvement – frequent updates and enhancements to the software. Customizable features – ability to tailor certain tools to fit your office’s specific needs. > > **Cons**: When we first started using CareStack, there were a few things that took some time to get used to, and a couple of minor issues that we noticed early on. However, the CareStack team was very responsive — they listened to our feedback and made updates and improvements quickly. Those initial concerns have since been fixed, so at this point, we really don’t have any major issues with the software. > > Overall, CareStack software is reliable, easy to use, and backed by great support that keeps improving. ----- ### "Strong Implementation, Strong Software" — 5.0/5 > **Bethany** | *4 February 2026* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: CareStack is truly an all-in-1 software for dental offices, everything we could possibly need is in CareStack. Also, their support is always accessible and responsive - following through with all requests. > > **Cons**: No option for unlimited outbound SMS / email messaging. With an office our scale, unlimited would be something we could benefit from. > > Our office implemented CareStack at the beginning of this year as part of our search for a true all-in-one practice management system that could streamline both the patient and team experience. Now that we are transitioning out of the implementation phase, our team has nothing but positive things to say about the experience. Throughout our transition away from our previous PMS, the CareStack implementation team, specifically \[sensitive content hidden\] was exceptional. They guided us through every step of the process and made what could have been an overwhelming transition feel organized, supported, and manageable. Their knowledge, responsiveness, and attention to detail gave us a great deal of confidence in our decision to move forward with CareStack. As expected with any major technology change, there were some hiccups along the way, but the team handled each one with professionalism, patience, and care. We had no shortage of questions, and support was always timely and thorough. If someone couldn’t immediately assist us, they quickly connected us with the right person and ensured we were guided in the right direction. We also truly valued their workflow recommendations. We took their suggestions seriously, implemented them into our processes, and have already seen how well they support the day-to-day flow of our office. It’s clear they know the software inside and out and genuinely want their clients to succeed. When it comes to the software itself, we are extremely pleased with what CareStack allows us to do clinically, administratively, and from a patient-experience standpoint. Choosing a new PMS is a big decision, and we feel confident that CareStack was the right choice for our practice. ----- ### "Carestack Review" — 3.0/5 > **Autumn** | *9 September 2024* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: If I have an issue, they try every way possible to fix it immediately. > > **Cons**: Very difficult to understand in the beginning. Too many steps to do one thing. > > It has been a long process for sure. I would not do it again if I had a choice. ----- ### "carestack 1" — 5.0/5 > **Penny** | *13 February 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs. > > **Cons**: While no software is perfect, CareStack's responsive team ensures that any issues can be fixed or enhanced. This partnership approach allows both the PMS and dental practice to grow together. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.com.au/software/176206/carestack?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/176206/carestack) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data