--- description: Learn more about CareStack price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CareStack Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Dental Software](/directory/20027/dental/software) > [CareStack](/software/176206/carestack) # CareStack Canonical: https://www.capterra.com.au/software/176206/carestack Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/176206/carestack?page=2) > Cloud-Based, Online Dental Practice Management Software > > Verdict: Rated **4.8/5** by 219 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CareStack? Multi-site Group Dental Practices, DSOs, Solo Practices and Startups in US. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 219 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareStack - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 698.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Billing & Invoicing - Charting - Claims Management - Client Management - Confirmations/Reminders - Imaging and X-rays - Medical Billing - Multi-Location - Patient Records Management - Progress Notes - Records Management - Treatment Planning ## Integrations (9 total) - Apteryx XVWeb - Birdeye - DoseSpot - LogMeIn - Overjet - Plivo - RingCX - SOTA Cloud - SWELLEnterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Dental Software](https://www.capterra.com.au/directory/20027/dental/software) ## Related Categories - [Dental Software](https://www.capterra.com.au/directory/20027/dental/software) - [Dental Charting Software](https://www.capterra.com.au/directory/31260/dental-charting/software) ## Alternatives 1. [Adit](https://www.capterra.com.au/software/208534/adit) — 4.7/5 (302 reviews) 2. [Curve Dental](https://www.capterra.com.au/software/98688/curve-dental-hero) — 4.4/5 (285 reviews) 3. [BestoSys](https://www.capterra.com.au/software/144398/bestosys) — 4.8/5 (293 reviews) 4. [Practice-Web](https://www.capterra.com.au/software/48192/practice-web-dental) — 4.9/5 (115 reviews) 5. [ABELDent](https://www.capterra.com.au/software/60250/abeldent) — 4.7/5 (112 reviews) ## Reviews ### "CareStack: All the Features, None of the Efficiency" — 1.0/5 > **Verified Reviewer** | *8 April 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. > > **Cons**: Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in \~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. > > As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. ----- ### "Excellent dental software" — 5.0/5 > **Jennifer** | *15 May 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: What I like most about CareStack is how everything is integrated into one cloud-based platform. It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage. It’s especially helpful for practices looking to streamline operations and grow efficiently. > > **Cons**: My least favorite thing about CareStack is that some workflows can feel overly complicated and require too many clicks, especially for ERA processing, insurance tasks, and certain clinical functions. While the software is powerful and feature-rich, there can be a steep learning curve for new staff, and some daily tasks are not as intuitive or fast as other dental systems. However, its cloud-based features, reporting tools, and overall integration still make it a strong platform for managing a modern dental practice. > > CareStack is often described as a powerful, all-in-one system that improves organization and scalability, but it may require adjustment time and patience before teams feel fully comfortable with its workflow. ----- ### "Great All-in-One Secure Platform" — 5.0/5 > **Charles** | *8 May 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Once we pushed through the difficult onboarding phase and really started learning the platform, we began to see why so many growing practices are moving to CareStack. The reporting, insurance workflows, patient communication tools, analytics, customization, and overall integration of everything into one system have significantly improved our efficiency and visibility across the practice. We continue to discover new tools and workflows that help us improve every day. > > **Cons**: Click redundancy and Implementation. After many years on Eaglesoft, making the switch to CareStack was a huge decision for our practice and honestly, not always an easy one. The implementation and live launch were definitely rocky at times, and there were days where we questioned if we made the right move. Like many others have mentioned in reviews, there is absolutely a learning curve when transitioning into such a robust, all-in-one cloud-based system. > > The biggest reason we stayed with CareStack and what truly made the difference for us was our CSM, Brandy. She has been absolutely wonderful throughout this process and truly became the make-or-break factor in helping us get the software working for our office. Having someone responsive, knowledgeable, patient, and genuinely invested in our success made all the difference during the challenging moments. While it was definitely a bumpy ride some days, we are genuinely happy we made the switch from Eaglesoft to CareStack and are excited to continue enhancing our systems and processes to fully take advantage of everything the platform can do for our practice. ----- ### "Katranji and Nemeth Periodontics" — 5.0/5 > **Nancy** | *14 July 2026* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: What I like most about CareStack is the all-in-one platform feature. It eliminates the use of multiple subscriptions by allowing access to patient correspondence, clinical charting, scheduling, and insurance from one platform. > > **Cons**: What I liked least about CareStack was the transition and migration. There were a couple hiccups that could have gone smoother transitioning from Dentrix to CareStack. > > Once you get over the learning phase and becoming more comfortable with the platform, CareStack offers many endless opportunities in helping the office flourish. ----- ### "In the End CareStack is a Win\!" — 5.0/5 > **Michelle** | *30 April 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The biggest win is having everything in one place. Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. The reporting side is honestly one of the best parts. It’s super easy to track metrics, and we’ve seen real improvements in our numbers, especially with AR’s, and treatment acceptance has improved too. > > **Cons**: That said, it’s not the easiest system to learn. Implementation did not provide a great foundation for success. Better training before going live is highly recommended. There’s definitely a learning curve, and some tasks feel like they take more clicks than they should. The customization is nice, but having multiple ways to do the same thing can be confusing when you’re still trying to get the hang of it. It can also feel a little cluttered at times. > > At the end of the day, CareStack is a really powerful tool and great for a growing practice, you just have to be ready to put in the time upfront to learn it and set things up the right way. I have to call out our Customer Support Manager, because that’s been a game changer for us. Brandy has been amazing. She is always super responsive, knows her stuff, and just has a way of calming everything down when things feel chaotic. There were times we were seriously frustrated, and she jumped in and fixed things in minutes. If we had her during implementation, it would’ve saved us a ton of stress. Carestack needs to do a better job of making sure their clients have a strong support team like Brandy during implementation instead of after going live to make sure you are set up for success. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/176206/carestack?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/176206/carestack) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data