--- description: Learn more about CareStack price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CareStack Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Dental Software](/directory/20027/dental/software) > [CareStack](/software/176206/carestack) # CareStack Canonical: https://www.capterra.com.au/software/176206/carestack Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/176206/carestack?page=2) > Cloud-Based, Online Dental Practice Management Software > > Verdict: Rated **4.8/5** by 207 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CareStack? Multi-site Group Dental Practices, DSOs, Solo Practices and Startups in US. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 207 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareStack - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 698.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Billing & Invoicing - Charting - Claims Management - Client Management - Confirmations/Reminders - Imaging and X-rays - Medical Billing - Multi-Location - Patient Records Management - Progress Notes - Records Management - Treatment Planning ## Integrations (9 total) - Apteryx XVWeb - Birdeye - DoseSpot - LogMeIn - Overjet - Plivo - RingCX - SOTA Cloud - SWELLEnterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Dental Software](https://www.capterra.com.au/directory/20027/dental/software) ## Related Categories - [Dental Software](https://www.capterra.com.au/directory/20027/dental/software) - [Dental Charting Software](https://www.capterra.com.au/directory/31260/dental-charting/software) ## Alternatives 1. [Adit](https://www.capterra.com.au/software/208534/adit) — 4.7/5 (293 reviews) 2. [Curve Dental](https://www.capterra.com.au/software/98688/curve-dental-hero) — 4.4/5 (285 reviews) 3. [BestoSys](https://www.capterra.com.au/software/144398/bestosys) — 4.8/5 (293 reviews) 4. [Practice-Web](https://www.capterra.com.au/software/48192/practice-web-dental) — 4.9/5 (115 reviews) 5. [ABELDent](https://www.capterra.com.au/software/60250/abeldent) — 4.7/5 (112 reviews) ## Reviews ### "CareStack: All the Features, None of the Efficiency" — 1.0/5 > **Verified Reviewer** | *8 April 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. > > **Cons**: Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. > > As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. ----- ### "Innovated software" — 5.0/5 > **Vidmantas** | *4 November 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy metric tracking – helps monitor key practice data efficiently. Simplified billing – makes the billing process clear and straightforward. Excellent support team – quick, knowledgeable, and responsive assistance. Continuous improvement – frequent updates and enhancements to the software. Customizable features – ability to tailor certain tools to fit your office’s specific needs. > > **Cons**: When we first started using CareStack, there were a few things that took some time to get used to, and a couple of minor issues that we noticed early on. However, the CareStack team was very responsive — they listened to our feedback and made updates and improvements quickly. Those initial concerns have since been fixed, so at this point, we really don’t have any major issues with the software. > > Overall, CareStack software is reliable, easy to use, and backed by great support that keeps improving. ----- ### "CareStack Experience" — 4.0/5 > **Lauren** | *4 May 2026* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: CareStack has helped us simplify our office workflow by reducing the number of systems we need to log into each day. As a result, our staff is able to work more efficiently and at a smoother pace. We also benefit from the AI and call transcription features available through CareStack’s partnership with VoiceStack—another huge time saver for our team. > > **Cons**: The ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat tedious and not always intuitive, which makes it harder to quickly understand what’s being shown. It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly. > > Overall, our experience (about 3.5 months in) has been positive, though there were a few challenging moments along the way. CareStack has been very supportive throughout the transition. In particular, Tim Seaburg, our onboarding specialist, stood out for his knowledge, patience, and willingness to help. His support made a significant difference in guiding us through the process. ----- ### "Accessible from all over the world" — 5.0/5 > **Olga** | *17 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: How thorough the implementation was, how helpful the team was and would really care for us. Also being able to access the PMS from our home is a game changer. > > **Cons**: Some features are not fully customizable, but there are work arounds on those features. I wanted to be able to configure the online booking in spanish but english is their only online booking language ----- ### "Carestack Review" — 3.0/5 > **Autumn** | *9 September 2024* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: If I have an issue, they try every way possible to fix it immediately. > > **Cons**: Very difficult to understand in the beginning. Too many steps to do one thing. > > It has been a long process for sure. I would not do it again if I had a choice. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/176206/carestack?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/176206/carestack) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data