--- description: Learn more about Call Center Studio price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Call Center Studio Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Call Center Studio](/software/176017/alotech) # Call Center Studio Canonical: https://www.capterra.com.au/software/176017/alotech Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/176017/alotech?page=2) > AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Call Center Studio? Call Center Studio is perfect for BPOs and enterprises seeking AI-powered automation, effortless scalability, and improved efficiency while enhancing CX and AX across their operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 47 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Call Center Studio - **Location**: Chicago, US - **Founded**: 2018 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: We offer two pricing options: Voice Only or Multi-Channel. Voice Only Package The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes: - Advanced voice functions - A complete inbound and dialer solution with monitoring, supervision and analytics. - Open API integrations. - Full setup and implementation support. Multi-Channel Package Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp. The Multi-Channel package includes everything in the Voice Only Package, as well as: - Access to webchat and text chatbots. - Click-to-call from websites. - Integration with WhatsApp Business, Facebook Messenger and Telegram. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Panama and 10 more ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Campaign Management - Chatbot - Contact Database - Customer Database - Customer Experience Management - Customizable Fields - Dashboard - Data Import/Export - Data Security - Employee Coaching Tools - Employee Scheduling - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - KPI Monitoring - Knowledge Base Management - Labor Forecasting - List Management - Multi-Channel Communication - Multiple Scoring Models - Power Dialer - Predictive Dialer - Productivity Analysis - Quality Management - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Search/Filter - Self Service Portal - Service Level Agreement (SLA) Management - Shared Contacts - Third-Party Integrations - VoIP - Voice Mail - Workflow Management - Workforce Management ... and 23 more features ## Integrations (24 total) - 004 - Avaya Cloud Office - Cisco AnyConnect - Dialogflow - Dynamics 365 Customer Voice - Freshdesk - Google Data Studio - Google Data Studio Connector for Jira - HubSpot CRM - Iyzico - Meta for Business - Param - Pipedrive - Power BI Connector for Jira - Power BI Connector for ServiceNow ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Contact Management Software](https://www.capterra.com.au/directory/30016/contact-management/software) - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) ## Alternatives 1. [Five9](https://www.capterra.com.au/software/132405/five9) — 4.2/5 (481 reviews) 2. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Talkdesk](https://www.capterra.com.au/software/132852/talkdesk) — 4.5/5 (732 reviews) ## Reviews ### "Call Center Studio Experience ( 4 years )" — 5.0/5 > **Nazim** | *26 July 2021* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: very easy to use and economically inexpensive. I can get support very fast. > > **Cons**: This software is under the minuscule. I've been fine for 4 years. > > overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much. ----- ### "Call Center Studio makes our deployment easier." — 5.0/5 > **Louis** | *29 December 2021* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful. > > **Cons**: The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change. > > Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can. ----- ### "Aylin Kılıç -Planing Manager" — 4.0/5 > **AYLİN** | *30 October 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: User Friendly, simple, wide report opportunity, containing new technologies, accelerating > > **Cons**: There may be information boxes in the menus > > overall comfortable to use, not complicated ----- ### "Good software, can improve." — 3.0/5 > **Verified Reviewer** | *30 November 2018* | Internet | Recommendation rating: 8.0/10 > > **Pros**: As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc. > > **Cons**: Sometimes there are some interference in the calls. > > Very practical for someone who need hourly, daily report. Has all features for tracking, control and supervission. ----- ### "Great system for monitoring calls and keeping track of representatives stats" — 4.0/5 > **Verified Reviewer** | *16 July 2021* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing. > > **Cons**: It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at > > Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/176017/alotech?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/176017/alotech) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data