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ADP Comprehensive Services

ADP Comprehensive Services

What Is ADP Comprehensive Services?

Whether you need strategic expertise on specialty topics, like defining your company culture, diagnosing the root cause of turnover, or streamlining technology solutions so HR can focus on people instead of paperwork, Comprehensive HR, an ADP Comprehensive Services solution, can help.

Who Uses ADP Comprehensive Services?

Businesses across nearly every industry with between 25 and 5,000 employees looking for an HR outsourcing solution.

ADP Comprehensive Services Software - Payroll Dashboard
ADP Comprehensive Services Software - Benefits Dashboard
ADP Comprehensive Services Software - Employee Onboarding
ADP Comprehensive Services Software - Data and Analytics Dashboards
ADP Comprehensive Services Software - ADP Learning

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Reviews of ADP Comprehensive Services

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.0
Features
4.2
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Access for All Employees

5.0 6 years ago

Pros:

ADP works great for offices of any size. I've used it for years love the capability it has to access your pay-stubs and 401k information without having to contact HR for help. You can also check your weekly earnings and audit your work without any hassle.

Cons:

It takes a little getting used to on your first couple of uses, but you get the hang of the features quickly.

ADP Response

5 years ago

Hi, thank you for providing a review of ADP Comprehensive Services. We appreciate your business and loyalty to APP!

Erika
CFO in US
Security & Investigations, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great service

5.0 6 months ago

Pros:

Amazing implementation team, all the support, their dedication, motivation to solve all our issues/challenges. Overall: I like that i can always get a hold of customer service to help out one very topic.

Cons:

Moving from implementation to being just a regular customer is very hard, felt like falling from the mountain top to the deep valley. Scheduling module is not up to my expectations, does not have the functionalities we need Overall: ADP has a lot of resources to help customer (Admin) to learn the system, but it is overwhelming, i keep getting several email a day, i cannot keep up. Our company does not have a dedicated HR person just for ADP tasks and instead of helping, it just makes me stressed that i have to take care of all the tasks that ADP assigns to me.

ADP Response

6 months ago

Hi Erika, thank you for taking the time to leave a review. We are so happy to have you and look forward to a continued partnership beyond implementation. We encourage you to reach out to your Implementation Manager who would be happy to assist in explaining available resources, training, etc.!

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

ADP WFN is good but you'll regret adding comprehensive services...

1.0 5 years ago

Comments: I refuse to work for any company that uses comprehensive services.

Pros:

Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.

Cons:

I used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.

ADP Response

5 years ago

We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.

Charlotte
office manager in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

very easy on the back end of things

5.0 3 months ago

Comments: very positive because it simplifies the payroll process

Pros:

super easy to edit employees time, view time, manage when and where they can clock in.

Cons:

employees are not able to go back and edit their time themselves after it has been 24 hours.

Emily
HR Generalist in US
Financial Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Comprehensive Services Changed the Game

4.0 6 months ago

Comments: Overall, I am very grateful for having Comprehensive Services. I would not have been able to stay with the company I am currently at had they not made this switch.

Pros:

We were with ADP Workforce Now in what they call Majors. This is the same technology platform but with significantly less support and modules than with Comprehensive Services. During our time with Majors, we went through several significant issues that required support and it was not a good user experience. By moving to Comprehensive Services, we gained access to modules that streamlined our processes, an HR Business [sensitive content hidden] who is your right-hand person and can support you strategically as well as advocate for you when issues arise, and gained access to a better service platform and team. The amount of stress that his been eliminated by moving to Comprehensive Services is significant.

Cons:

I will say that I continue to be disappointed by Benefit Services and implementation. Implementation was a bit of a mess. It was clear there isn't a checklist to make sure clients are receiving access and education to everything included. We did not gain access to some modules until after I had inquired about what we were missing and pushed to gain access. Benefit services tends to be similar to implementation where it seems the teams don't know how to use the entire system. A lot of things are missed/dropped when working with them.

ADP Response

6 months ago

Hi Emily, we really appreciate the thorough and detailed review! The detailed feedback is so valuable as we continue to work towards improving the user experience where we can. We are so glad to hear that we've been able to meet your complex needs and that you're grateful for Comp Services. We're grateful for clients like you and look forward to a continued partnership. Please reach out if you need anything.