--- description: Learn more about Nextiva price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.com.au/software/175788/nextiva Page: 1 / 39\ Next: [Next page](https://www.capterra.com.au/software/175788/nextiva?page=2) > Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email. > > Verdict: Rated **4.6/5** by 931 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva? Businesses of any size, from startups to large enterprises, across industries including healthcare, retail, legal, education, real estate, insurance, hospitality, and nonprofit. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 931 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Experience Management - Customizable Reports - Customizable Templates - Employee Coaching Tools - Employee Recognition Software - Feedback Management - File Sharing - Goal Management - IVR - Live Results Sharing - Mobile Access - Multi-Channel Communication - Multi-Channel Distribution - Multi-User Collaboration - PBX - Post Scheduling - Proactive Chat - Quality Management - Queue Management - Real-Time Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Social Media Monitoring - Survey Builder - Survey/Poll Management - Transcripts/Chat History - Two Way Audio & Video - VoIP - Workflow Automation ... and 28 more features ## Integrations (16 total) - ActiveCampaign - CallRevu - DV Pinnacle - Gong - Google Contacts - HubSpot Marketing Hub - HubSpot Sales Hub - Microsoft Access - Microsoft Outlook - Microsoft Teams - Mitel CX - RIMS paging - Salesforce Sales Cloud - SharedContacts.com - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.com.au/directory/31102/cloud-pbx/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) ## Alternatives 1. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (470 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (893 reviews) 3. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 4. [Ooma Office](https://www.capterra.com.au/software/174109/ooma-office) — 4.4/5 (248 reviews) 5. [Ultatel Cloud Business Phone System](https://www.capterra.com.au/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) ## Reviews ### "Very expensive and not worth it" — 1.0/5 > **Brianna** | *23 October 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful. > > **Cons**: Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app. ----- ### "Nextiva VOIP" — 4.0/5 > **Ann** | *6 May 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\! > > **Cons**: My least favorite features is having to upload a WAV file for the voicemail. > > The Nextiva portal has tons of great info and it is user friendly. ----- ### "great to work with" — 3.0/5 > **Amber** | *30 December 2024* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: service options, there were many ways to create groups and chats > > **Cons**: its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time. > > it was a great experience service was good. ----- ### "Bad Customer Service" — 1.0/5 > **Bob** | *20 May 2026* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: The product. I contacted support and they changed some things and said wait 45 minutes and it should work. > > **Cons**: The customer service. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. > > I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support \& pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours. ----- ### "Unrefunded Charges After Porting Away from Nextiva" — 1.0/5 > **Joseph** | *9 April 2026* | Medical Devices | Recommendation rating: 0.0/10 > > Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva\! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. ----- Page: 1 / 39\ Next: [Next page](https://www.capterra.com.au/software/175788/nextiva?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/175788/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data