--- description: Learn more about Nextiva price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.com.au/software/175788/nextiva Page: 1 / 38\ Next: [Next page](https://www.capterra.com.au/software/175788/nextiva?page=2) > Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. > > Verdict: Rated **4.6/5** by 918 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva? Businesses of any size who want to better connect with their customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 918 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Conferencing - Content Management - Customer Experience Management - Customizable Reports - Customizable Templates - Data Import/Export - Email Marketing - Employee Coaching Tools - Employee Recognition Software - Feedback Management - File Sharing - Goal Management - IVR - Live Results Sharing - Mobile Access - Multi-Channel Communication - Multi-Channel Distribution - Multi-User Collaboration - Online Polling - PBX - Post Scheduling - Proactive Chat - Quality Management - Real-Time Chat - Real-time Consumer-facing Chat - Reporting/Analytics - SIP Trunking - Social Media Monitoring - Survey Builder - Survey/Poll Management - Transcripts/Chat History - Two Way Audio & Video - VoIP - Workflow Automation ... and 28 more features ## Integrations (19 total) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) - [Audio Conferencing Software](https://www.capterra.com.au/directory/32919/audio-conferencing/software) - [Market Research Software](https://www.capterra.com.au/directory/10041/market-research/software) - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) - [Survey Software](https://www.capterra.com.au/directory/30092/survey/software) ## Alternatives 1. [VoIP.ms](https://www.capterra.com.au/software/203084/voip-ms) — 4.8/5 (698 reviews) 2. [Microsoft Teams](https://www.capterra.com.au/software/168668/microsoft-teams) — 4.5/5 (11047 reviews) 3. [Wildix](https://www.capterra.com.au/software/218251/wildix) — 4.7/5 (209 reviews) 4. [Zoom Workplace](https://www.capterra.com.au/software/144037/zoom-video-conferencing) — 4.6/5 (14603 reviews) 5. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (876 reviews) ## Reviews ### "Travel Agency/Small Business" — 5.0/5 > **Sara** | *10 June 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. > > **Cons**: I wish they had an option to have a separate ringtone ----- ### "Unrefunded Charges After Porting Away from Nextiva" — 1.0/5 > **Joseph** | *9 April 2026* | Medical Devices | Recommendation rating: 0.0/10 > > Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva\! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. ----- ### "Nextiva VOIP" — 4.0/5 > **Ann** | *6 May 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\! > > **Cons**: My least favorite features is having to upload a WAV file for the voicemail. > > The Nextiva portal has tons of great info and it is user friendly. ----- ### "Nextiva is A+" — 5.0/5 > **Ana** | *31 January 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The ability to have a voip telephone system, online faxing > > **Cons**: I really do not have anything to say negative > > Excellent service and prices for all products combined ----- ### "You get what you pay for." — 1.0/5 > **Michael** | *6 February 2025* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: Software was cheap, you get what you pay for > > **Cons**: Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up. > > Terrible. I told them to let me out of my contract, and they did. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.com.au/software/175788/nextiva?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/175788/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data