--- description: Learn more about Nextiva price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.com.au/software/175788/nextiva Page: 1 / 38\ Next: [Next page](https://www.capterra.com.au/software/175788/nextiva?page=2) > Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email. > > Verdict: Rated **4.6/5** by 919 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva? Businesses of any size, from startups to large enterprises, across industries including healthcare, retail, legal, education, real estate, insurance, hospitality, and nonprofit. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 919 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Conferencing - Content Management - Customer Experience Management - Customizable Templates - Employee Coaching Tools - Employee Recognition Software - Feedback Management - File Sharing - Goal Management - IVR - Live Results Sharing - Mobile Access - Multi-Channel Communication - Multi-Channel Distribution - Multi-User Collaboration - PBX - Post Scheduling - Proactive Chat - Quality Management - Real-Time Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Sentiment Analysis - Social Media Monitoring - Survey Builder - Survey/Poll Management - Transcripts/Chat History - Two Way Audio & Video - Virtual Extensions - VoIP - Voice Mail - Workflow Automation ... and 28 more features ## Integrations (12 total) - CallRevu - DV Pinnacle - Gong - HighLevel - HubSpot Marketing Hub - HubSpot Sales Hub - Microsoft Access - Microsoft Outlook - Microsoft Teams - RIMS paging - SharedContacts.com - Zoho Calendar ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.com.au/directory/31102/cloud-pbx/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) ## Alternatives 1. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (468 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (888 reviews) 3. [800.com](https://www.capterra.com.au/software/208208/800-com) — 4.7/5 (364 reviews) 4. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 5. [Ooma Office](https://www.capterra.com.au/software/174109/ooma-office) — 4.4/5 (248 reviews) ## Reviews ### "Nextiva is amazing" — 5.0/5 > **Ginna** | *28 July 2025* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. > > **Cons**: I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. > > Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. ----- ### "Nextivia - Good Phone Service At A Good Price" — 3.0/5 > **Kyle** | *22 April 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: IT was really easy to setup users and deprovision users > > **Cons**: Sometimes voip phones would have provisioning issues reaching the server > > Its been pretty good for the most part. There isnt much we dont like. ----- ### "Good product" — 4.0/5 > **Anthony** | *15 October 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: We get emails to inform about voicemails are useful > > **Cons**: difficult remoting in to access the voicemails > > generally the system is good although my hardware is not great, the keys stick a lot. ----- ### "Nextiva is A+" — 5.0/5 > **Ana** | *31 January 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The ability to have a voip telephone system, online faxing > > **Cons**: I really do not have anything to say negative > > Excellent service and prices for all products combined ----- ### "Business phone system" — 4.0/5 > **Tabitha** | *26 December 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: Voicemail operations and functions were convenient to use and easily altered. > > **Cons**: Our transfer system was not operating properly. > > The product and services were good. I am eager to see the new features that may become available. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.com.au/software/175788/nextiva?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/175788/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data