15 years helping Australian businesses
choose better software

What Is Nextiva?

Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

Who Uses Nextiva?

Businesses of any size who want to better connect with their customers.

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Reviews of Nextiva

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.6
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sara
Sara
Owner in US
Verified LinkedIn User
Hospitality, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Travel Agency/Small Business

5.0 last month New

Pros:

My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call.

Cons:

I wish they had an option to have a separate ringtone

Ommi
Customer Service-Sales in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Nextiva helps with my call center needs

5.0 3 weeks ago New

Comments: I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring help us tremendously in our daily operations.

Pros:

The call clarity and reporting are a great asset.

Cons:

I don't have anything I don't like about Nextiva at this time.

Larisa
General Manager in US
Sports, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Was initially really excited to switch to Nextiva

1.0 2 months ago New

Comments: It hasn't been good overall. We are still waiting to be verified. I feel that we were misguided or outright lied to.

Pros:

Well, this is going to be a little difficult because it's been almost 3 months and we have yet to even begin to use Nextiva due to the incredibly LONG campaign registry time. So as of right now, I have nothing to report expect how frustrating this has been.

Cons:

1) It's been about 3 months and we haven't yet been able to use Nextiva due to the LONG wait to get verified with their campaign registry. 2) I was told by the initial person who helped set us up that they have no control over the capaign registry and no way to expedite the process. 3) I was not told who approves or denies the campaign registry when I asked, but rather, the answer was very vague. 4) After our campaign was rejected (after waiting almost 3 months) and we resubmitted the request, we waited for approximately 1.5 - 2 more weeks to reach out to them again to inquire about our status. 5) I was told by the customer service agent helping me that it was NEXTIVA ENGINEERS WHO APPROVE OR DENY THE CAMPAIGN REGISTRY! 6) I feel that I was lied to originally about this whole campaign registry 7) I don't know why it takes 3+ months for them to approve companies to use their service, but that is an unforgivable about of time.

Harry
Property Manager in US
Management Consulting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

nextiva a new begining

5.0 4 months ago

Pros:

Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!!

Cons:

There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones.

STEPHEN
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

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The Best VOIP Company in the land

5.0 2 months ago New

Comments: Nothing but greatness. Was extremely impressed with them. They were there the whole way in helping me set up one of my organizations.

Pros:

Cheapest cost and the best technology products. Their representatives are super friendly and helpful. They actually care about you.

Cons:

Nothing really. Maybe the toughness of getting someone on the phone quickly.