---
description: Learn more about Ameyo FusionCX price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: Ameyo FusionCX Cost & Reviews - Capterra Australia 2026
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# Ameyo FusionCX

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> FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution
> 
> Verdict: Rated **3.9/5** by 12 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Ameyo FusionCX?

Perfect for E-commerce, Banking, Finance, \& Insurance, BPOs, Education, IT products \& Services, Healthcare, Real Estate, Media \& Publishing House, Government, Startups, and many more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 12 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ameyo
- **Location**: Gurgaon, India
- **Founded**: 2013

## Commercial Context

- **Starting Price**: USD 500.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Ameyo for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bahrain, Botswana, Brazil, Brunei, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, China, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Germany, Ghana and 49 more

## Features

- Alerts/Escalation
- Automated Routing
- Customer Database
- IVR
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Integrations (2 total)

- Ameyo
- Box

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software)

## Alternatives

1. [Dialshree](https://www.capterra.com.au/software/144944/dialshree) — 4.7/5 (74 reviews)
2. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Voiso](https://www.capterra.com.au/software/203121/voiso) — 4.7/5 (30 reviews)
4. [Avaya UCaaS](https://www.capterra.com.au/software/1174/crm-central) — 4.4/5 (91 reviews)
5. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Complete implemetation of the system to banking industry" — 5.0/5

> **Bilegt** | *22 September 2020* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: 1. Secure
2. Customizable (IVR)
3. Good support
4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels)
5. Integrated with most core banking systems.
6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system.
7. Integrated with CRM system
8. VoIP technology with softphones.
9. Both On-premise or cloud solution is available.
> 
> **Cons**: 1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem.

Besides above specific cons, there are not significant downside.
> 
> We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements.
The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

-----

### "Innovate call centers using Ameyo Fusion CX" — 4.0/5

> **Irfan** | *13 June 2022* | E-Learning | Recommendation rating: 8.0/10
> 
> **Pros**: The best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period.
> 
> **Cons**: The customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies.
> 
> I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool.

-----

### "AutoXpress review" — 3.0/5

> **Kirat** | *18 May 2021* | Automotive | Recommendation rating: 5.0/10
> 
> **Pros**: Fusion concept.

All on one platform, one view of the customer.
> 
> **Cons**: Fusion is not working very well, Ameyo is very expensive for making adjustments.  For adding Instagram Ameyo will charge $3,000.  Freshdesk will charge $35\!

Ameyo has gone to sleep\!
> 
> Great at the beginning and now is falling behind the rest of the world

-----

### "Ameyo Performance" — 4.0/5

> **Nikhil** | *2 December 2020* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: its ease to use technology and its user friendly
> 
> **Cons**: Upgrade and compatibility issues (chrome)
> 
> wonderful

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### "Ameyo FusionCX Review" — 4.0/5

> **Marvin** | *19 December 2020* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: Easy to access
user friendly 
can be used anytime to other mahcine without configuration
> 
> **Cons**: Low Support 
HelpDesk Low Knowledge of the product and looks like they no what they are doing 
SLA very poor

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## Links

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