---
description: Learn more about OpenText Service Management price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Service Management Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management](/software/174865/service-management-automation)

# OpenText Service Management

Canonical: https://www.capterra.com.au/software/174865/service-management-automation

> SMAX from OpenText delivers IT service management, IT asset management, and enterprise service management in one solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses OpenText Service Management?

IT service managers, IT help desk technicians, IT support specialists, IT asset managers, enterprise service managers, HR service managers, business operations managers, and procurement managers.

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: USD 79.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- Analytics
- Automated Routing
- Change Management
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Integrations (9 total)

- GitHub
- Google Cloud
- JIRA Service Management
- Jenkins
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams
- WhatsApp
- Workday HCM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)
- [IT Ticketing Systems Software](https://www.capterra.com.au/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (689 reviews)
2. [InvGate Service Management](https://www.capterra.com.au/software/133392/service-desk) — 4.6/5 (108 reviews)
3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (764 reviews)
5. [SysAid](https://www.capterra.com.au/software/107225/sysaid) — 4.5/5 (512 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/174865/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/174865/Service-Management-Automation/> |
| en-AE | <https://www.capterra.ae/software/174865/service-management-automation> |
| en-AU | <https://www.capterra.com.au/software/174865/service-management-automation> |
| en-CA | <https://www.capterra.ca/software/174865/service-management-automation> |
| en-GB | <https://www.capterra.co.uk/software/174865/service-management-automation> |
| en-IE | <https://www.capterra.ie/software/174865/service-management-automation> |
| en-IL | <https://www.capterra.co.il/software/174865/service-management-automation> |
| en-IN | <https://www.capterra.in/software/174865/service-management-automation> |
| en-NZ | <https://www.capterra.co.nz/software/174865/service-management-automation> |
| en-SG | <https://www.capterra.com.sg/software/174865/service-management-automation> |
| en-ZA | <https://www.capterra.co.za/software/174865/service-management-automation> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"OpenText Service Management","description":"SMAX IT Service Management (ITSM) software by OpenText is an IT service management solution that provides capabilities for IT service desk, incident management, problem management, change management, knowledge management, request fulfillment, and more. The software aims to help IT teams deliver efficient services and superior user experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4417b5d-49ad-4cea-83af-837277b902e8.png","url":"https://www.capterra.com.au/software/174865/service-management-automation","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/174865/service-management-automation#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.com.au/software/174865/service-management-automation#faqs","mainEntity":[{"name":"What Is OpenText Service Management?","@type":"Question","acceptedAnswer":{"text":"SMAX IT Service Management (ITSM) software by OpenText is an IT service management solution that provides capabilities for IT service desk, incident management, problem management, change management, knowledge management, request fulfillment, and more. The software aims to help IT teams deliver efficient services and superior user experiences.","@type":"Answer"}},{"name":"Who Uses OpenText Service Management?","@type":"Question","acceptedAnswer":{"text":"IT service managers, IT help desk technicians, IT support specialists, IT asset managers, enterprise service managers, HR service managers, business operations managers, and procurement managers.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Software","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"OpenText Service Management","position":3,"item":"/software/174865/service-management-automation","@type":"ListItem"}],"@id":"https://www.capterra.com.au/software/174865/service-management-automation#breadcrumblist"}]}
</script>