Who Uses Zoho Mail?

Freelancers, small, medium and large businesses/enterprises

What Is Zoho Mail?

Zoho Mail is a secure email hosting service for businesses. It has an in-built collaboration platform to enable the entire organization to share and communicate seamlessly within Inbox. It is a blend of classic email and the modern collaboration tools promoting the use of comments, likes and sharing. Zoho Mail is well integrated with all the other Zoho applications as well as popular external applications.

Zoho Mail Details

Zoho

https://www.zoho.com

Founded 1996

Zoho Mail pricing overview

Zoho Mail has a free version and offers a free trial. Zoho Mail paid version starts at USD 1.00/month.


Starting Price

USD 1.00/month

Pricing Details

Mail Lite: $1/user/month (5GB per User) Mail Premium: $4/user/month (50GB per User)

Free Version

Yes

Free Trial

Yes

Zoho Mail deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Webinars
  • Documentation
  • Videos

Zoho Mail Features

  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Responders
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Click Tracking
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Templates
  • Data Recovery
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Inbox Management
  • Monitoring
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Search/Filter
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Whitelisting/Blacklisting
  • Workflow Management

View full list of Email Management Software

Zoho Mail Alternatives

More Zoho Mail alternatives

Zoho Mail Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.3
Customer Service 4.3
Features 4.4
Value for Money 4.6

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Nathan L.
Founder
E-Learning, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 30/04/2020

"Great if you know how to set it up."

Comments: It's been great! After it is set up it's a powerful software that helps fuel my business as it grows.

Pros: Zoho Free Mail is a great free software that has fantastic capabilities. The ability to add up to five users for free and different groups such as support, info, no-reply, etc. are powerful for freemium software.

Cons: It's hard to set up if you don't know what you're doing. It requires adding and editing entries to you DNS host server for your domain hosting. If you don't know what that is, you might want to consider another solution.

  • Reviewer Source 
  • Reviewed on 30/04/2020
Gabriella N.
Process Design Engineer and CEO
Mining & Metals, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/02/2021

"Great functionality with available set-up resources"

Comments: I recommend Zoho mail 110%, I have been using it for years now with minimum to no issues.

Pros: I have used Zoho for about four years now, and I was attracted to it by Zoho mail. Zoho mail allows you to have five email addresses with individual mailboxes under one custom domain for free. This is great especially for entrepreneurs and startups, even though you have to purchase the custom domain. The level of functionality is great, it ranks well even when compared to paid services. Another important aspect is that it's not "spammy" and it does not have compromised security. Zoho mail works well, I would recommend it to other business owners and entrepreneurs. It is also continually improving and adding more useful tools such as the MX record checker.

Cons: I like Zoho mail's performance and reliability that is enabled by aspects such as adding SPF and DKIM entries in the domain DNS and adjusting MX records.
But depending on skill level, these settings could be seen as challenging and could deter some. I found the manual webpage that's available for setting up for a range of domain providers to be quite helpful. There are other sites that cover how to set up Zoho mail, which I also found to be helpful.
I realized that it can take long for Zoho mail to pick up added entries to a domain DNS. This is probably split between Zoho mail and a specific domain provider but perhaps some improvements can be done.

  • Reviewer Source 
  • Reviewed on 14/02/2021
Verified Reviewer
Human Resources Manager
Mental Health Care, 10,000+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 24/06/2019

"So-So Email Platform with Pros and Cons"

Comments: While not perfect, Zoho Mail - both from a user and administrator standpoint - worked well enough to satisfy business needs which was to host email accounts from a custom website domain. Plus. It's hard to really complain about something that doesn't cost anything. The overall look and feel of it is dated and definitely minor leagues compared to powerhouses like Gmail and Outlook and Yahoo Mail, but taken as is, it works and gets the job done.

Pros: Free platform to set up and manage multiple email addresses for a custom domain. It's super easy to set up individual email accounts and groups.

Cons: While creating email accounts with easy, managing them was not so much. Often you would get errors that made no sense even though everything seemed to be working. Also, the user interface could be improved as it seems a bit dated and clunky. And email classifications such as Newsletter and Notification would often mis-categorize emails causing you to miss important emails at first.

  • Reviewer Source 
  • Reviewed on 24/06/2019
Verified Reviewer
owner
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/02/2021

"Great alternative to G-Suite for small businesses"

Comments: I originally tried G-Suite in my organisation. While its powerful and well-known, I found it way too complex to install and manage in a very small organisation. Its seemed needlessly complex and required expertise to administer. I cancelled and tried Zoho and never looked back. I find it simpler and more suited to a small business. And the apps that come bundled in are a big bonus.

Pros: Its simple and easy to use and the the support desk has been great on the few occasions I needed it. There are a bunch of good apps that come bundled-in with the Zoho mail. Its also cheap, dependable and affordable.

Cons: My password manager doesn't always work too well on the login screen. But thats picking hairs a bit!

  • Reviewer Source 
  • Reviewed on 04/02/2021
Felix J.
Systems Administrator
Accounting, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 09/09/2019

"Great for basic capabilities, lacking integration with other suites"

Comments: Zoho Mail was a very solid experience during the time I used it for over 5 years. It was mostly stable with no major issues whatsoever. The setup was straightforward and I didn't have to switch into the "admin" role during day to day very often. It was quite set-it-and-forget-it for basic email duties. However, as time went on, their email solution and other included goodies felt more and more limited. With everyone using the big names of Gsuite and O365, still being stuck on Zoho's unheard of platform seemed more work than it was worth. It's a great (free under 5 users) product​ if you're not looking to do anything fancy, and only care about basic functionality.

Pros: Zoho Mail worked well as a provider for my email on my custom domain. It has all of the features you would need out of a typical email provider, like Gmail​ or Outlook. It was simple to set up, just by adding an MX record into my DNS which took until 5 minutes. The UI is simple but powerful, and their advanced search tools helped me find emails from long ago that I wouldn't be able to find otherwise. Since my only user was myself and an additional service account for miscellaneous sending purposes, I was using the "free" version, which is fully featured, but limited to 5 users. While the free version includes quite a lot of mail features, it is ultimately limited on mail storage, eventually causing me to move away. The free version also included access to some of Zoho's other products, including their contacts and calendar suite (expected with any email provider these days), as well as their office suite (think Word/Excel/Powerpoint). These were nice features to have included, but I ultimately did not use them too much, except for Contacts and Calendar.

Cons: Zoho is the underdog in the category of SaaS business suites, competing against GSuite and O365. While the product is fully featured and includes plenty of powerful tools, what it lacks is widespread support and integration, which ultimately made me move to O365, after using Zoho for 5 years. Their propriety storage and document solution are​ basically unheard of compared to Office Online (with OneDrive) and Google Docs (with Drive). Their IMAP/POP3, CalDav, and CardDav solutions are basic and fragmented, though the features are there. Furthermore, with the free account, I didn't get/expect any customer support so any problems were left to myself to fix (not many came up anyways). Primarily, you lack integration with third parties and industry leaders with their services. They don't provide many plugins or connectors to external parties, and when they do, the options are lackluster. Don't expect to be able to automate things with Zoho.

  • Reviewer Source 
  • Reviewed on 09/09/2019