---
description: Learn more about LateShipment.com price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LateShipment.com Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Shipping Software](/directory/30104/shipping/software) > [LateShipment.com](/software/173230/lateshipment-com)

# LateShipment.com

Canonical: https://www.capterra.com.au/software/173230/lateshipment-com

> LateShipment.com is a Post-purchase success platform built for ecommerce brands to claim refunds, manage delivery experiences \& returns
> 
> Verdict: Rated **3.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses LateShipment.com?

Small businesses, SMBs, Midmarket, and Enterprise brands

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: LateShipment
- **Founded**: 2014

## Commercial Context

- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- 3PL Management
- Activity Dashboard
- Alerts/Notifications
- Automated Claim Filing
- CRM
- Carrier Invoice Auditing
- Cost Recovery
- Customer Portal
- Data Import/Export
- Data Security
- Delivery Tracking
- Email Marketing
- Exchange Management
- Import/Export Management
- Inventory Management
- Label Printing
- Multi-Channel Marketing
- Order Tracking
- Package Analytics
- Real-Time Updates
- Refund Management
- Reporting & Statistics
- Returns Management
- Reviews Management
- Route Optimization
- Shipment Tracking
- Shipping Labels
- Status Tracking
- Third-Party Integrations
- Website Integration
- eCommerce Management

## Integrations (28 total)

- ActiveCampaign
- BigCommerce
- Customer.io
- FedEx Ship Manager
- Freshdesk
- Freshsales
- Gorgias
- HappyFox Help Desk
- HubSpot CRM
- Insightly
- Kayako
- Klaviyo
- Linnworks
- Mailchimp
- Omnisend

... and 13 more integrations

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Shipping Software](https://www.capterra.com.au/directory/30104/shipping/software)

## Related Categories

- [Shipping Software](https://www.capterra.com.au/directory/30104/shipping/software)
- [Shipment Tracking Software](https://www.capterra.com.au/directory/31602/shipment-tracking/software)
- [Returns Management Software](https://www.capterra.com.au/directory/34035/returns-management/software)
- [Parcel Audit Software](https://www.capterra.com.au/directory/31603/parcel-audit/software)
- [Logistics Software](https://www.capterra.com.au/directory/30081/logistics/software)

## Alternatives

1. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2003 reviews)
2. [ShippyPro](https://www.capterra.com.au/software/164065/shippypro) — 4.7/5 (152 reviews)
3. [Swap Commerce](https://www.capterra.com.au/software/1062905/swap-commerce) — 5.0/5 (14 reviews)
4. [PayPal](https://www.capterra.com.au/software/179251/paypal) — 4.6/5 (26301 reviews)
5. [AfterShip](https://www.capterra.com.au/software/178663/aftership) — 4.9/5 (466 reviews)

## Reviews

### "Don't have to worry about making a claim" — 5.0/5

> **Verified Reviewer** | *18 July 2019* | Consumer Goods | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to check the status of intransit pacakges
> 
> **Cons**: USPS is not supported by this software for daily metrics

-----

### "Lots of false alarms and misses truly lost packages" — 2.0/5

> **Verified Reviewer** | *20 April 2021* | Consumer Electronics | Recommendation rating: 4.0/10
> 
> **Pros**: I'm using this as an app within Freshdesk, so my experience may differ from those who use it in a different environment.  It gives a sense of security that you don't need to track every package daily.
> 
> **Cons**: Lateshipment seems to pick up a lot of packages as "suspected lost" but they're just late.  They should be categorized as "late" not "suspected lost" if they have scans within the normal parameters, but are just running late.
> 
> I had to make sure my team wasn't reshipping packages that were "suspected lost" because they were indeed just running late.  Lots of false alarms.

## Links

- [View on Capterra](https://www.capterra.com.au/software/173230/lateshipment-com)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/173230/LateShipment-com/> |
| en-AE | <https://www.capterra.ae/software/173230/lateshipment-com> |
| en-AU | <https://www.capterra.com.au/software/173230/lateshipment-com> |
| en-CA | <https://www.capterra.ca/software/173230/lateshipment-com> |
| en-GB | <https://www.capterra.co.uk/software/173230/lateshipment-com> |
| en-IE | <https://www.capterra.ie/software/173230/lateshipment-com> |
| en-IL | <https://www.capterra.co.il/software/173230/lateshipment-com> |
| en-IN | <https://www.capterra.in/software/173230/lateshipment-com> |
| en-NZ | <https://www.capterra.co.nz/software/173230/lateshipment-com> |
| en-SG | <https://www.capterra.com.sg/software/173230/lateshipment-com> |
| en-ZA | <https://www.capterra.co.za/software/173230/lateshipment-com> |

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