--- description: Learn more about Dialing Innovations Call Center Application Suite price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialing Innovations Call Center Application Suite Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Dialing Innovations Call Center Application Suite](/software/173066/call-center-applications) # Dialing Innovations Call Center Application Suite Canonical: https://www.capterra.com.au/software/173066/call-center-applications Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/173066/call-center-applications?page=2) > Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. > > Verdict: Rated **4.8/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dialing Innovations Call Center Application Suite? 5000 customers worldwide\! Learn how thousands of companies have reduced costs while increasing sales ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 14 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialing Innovations - **Location**: Greenwood, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Contact Dialing Innovations for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Auto-Dialer - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Campaign Management - Computer Telephony Integration - Contact Management - IVR - Multiple Scripts - Phone Key Input - Power Dialer - Predictive Dialer - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Survey/Poll Management - Text to Speech - VoIP - Voice Customization - Voice Mail ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) - [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software) ## Alternatives 1. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (314 reviews) 2. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [Dialpad](https://www.capterra.com.au/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 4. [CloudTalk](https://www.capterra.com.au/software/182004/cloudtalk) — 4.4/5 (268 reviews) 5. [Bright Pattern](https://www.capterra.com.au/software/130369/bright-pattern) — 4.8/5 (104 reviews) ## Reviews ### "DI provides personal, high-level service." — 5.0/5 > **Bill** | *8 March 2018* | Telecommunications > > **Pros**: Feature rich, combining the best call center software features from all the competition. Incredibly stable. ----- ### "Great system\! Saved my business money." — 5.0/5 > **Gypsy** | *1 May 2019* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful\! > > **Cons**: Nothing so far has been negative. I really have liked everything. > > We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone. ----- ### "Dialing Innovations" — 4.0/5 > **Karl** | *24 April 2019* | Restaurants | Recommendation rating: 7.0/10 > > **Pros**: Its a cheap alternative to a big phone bill. > > **Cons**: When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant. > > We have 30 of these systems, and i i probably have to call once a month for support for all locations. ----- ### "A good Dialer System" — 4.0/5 > **Justin** | *14 March 2019* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great. > > **Cons**: Not the best customer service. Adding new features is not cheap. > > Over the years they've become a very stable dialer system. Would recommend for most businesses. ----- ### "The software is excellent and very reliable." — 5.0/5 > **Tania** | *28 February 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day. > > **Cons**: The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website. > > Productivity, profit increase, workflow efficiency, ease of system management. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/173066/call-center-applications?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/173066/call-center-applications) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data