--- description: Learn more about Swell price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.com.au/software/172802/swell Page: 1 / 16\ Next: [Next page](https://www.capterra.com.au/software/172802/swell?page=2) > Swell helps practices get better patient and employee feedback. > > Verdict: Rated **4.6/5** by 356 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Swell? Swell is built for healthcare and dental providers with anywhere from 1 to 1000+ locations. Other users are businesses with a physical presence that offer a reviewable service, including home services ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 356 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Swell CX - **Location**: Cottonwood Heights, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Swell for volume pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - 2-Way Messaging - Automated Responses - Campaign Management - Campaign Planning - Campaign Scheduling - Complaint Monitoring - Contact Management - Customer Experience Management - Customer Segmentation - Customizable Templates - Dashboard - Data Visualization - Engagement Tracking - Feedback Management - Mass Texting - Message Personalization - Mobile Coupons - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Process/Workflow Automation - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SMS Messaging - Scheduled Messaging - Sentiment Analysis - Social Media Integration - Social Sharing - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (80 total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [Reputation Management Software](https://www.capterra.com.au/directory/30750/reputation-management/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software) - [Patient Engagement Software](https://www.capterra.com.au/directory/31085/patient-engagement/software) ## Alternatives 1. [Trustpilot](https://www.capterra.com.au/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [TrueReview](https://www.capterra.com.au/software/210085/truereview) — 5.0/5 (150 reviews) 3. [Birdeye](https://www.capterra.com.au/software/152997/birdeye) — 4.7/5 (703 reviews) 4. [Yotpo](https://www.capterra.com.au/software/144389/yotpo) — 4.5/5 (376 reviews) 5. [GiveMe5.ai](https://www.capterra.com.au/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) ## Reviews ### "Swell is the best\!" — 5.0/5 > **Brian** | *18 November 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very easy to set up and get on board with them. > > **Cons**: I really don't have any cons... from set up to 4 months into the program we have not had one disappointment\! > > Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing\! ----- ### "Review by Sailing Client" — 5.0/5 > **James** | *18 June 2024* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing Adventures. > > **Cons**: Pricing for seasonal plans. Need to explore campaigning options that may make more valuable to promoting business expansion > > Very good relationship with representatives. ----- ### "MOST EFFICIENT COMMUNICATIONS" — 5.0/5 > **Tracy** | *15 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We love the ease of use for efficiently communicating with our clientele where they are - which is digital\! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow\! > > **Cons**: That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. > > Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. ----- ### "Practice Director" — 5.0/5 > **Cher** | *9 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. > > **Cons**: Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. > > Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. ----- ### "Positive Move to Swell" — 5.0/5 > **Rodney** | *18 April 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. > > **Cons**: No problems so far. Everything has been easy to incorporate into our daily operations. > > Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.com.au/software/172802/swell?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/172802/swell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data