ADSelfService Plus

ADSelfService Plus

by ManageEngine

Who Uses ADSelfService Plus?

Organizations from IT, banking, engineering & healthcare sectors, educational institutions, government and NGOs, and any company that requires an Active Directory-based password management solution.

What Is ADSelfService Plus?

ADSelfService Plus offers password self-service reset/unlock, password expiration reminders, a self-service directory updater, a multiplatform password synchronizer, and single sign-on for cloud applications. Use the ADSelfService Plus Android and iPhone mobile apps to facilitate self-service for end users anywhere at any time. ADSelfService Plus supports the IT help desk by reducing password reset tickets and spares end users the frustration caused by computer downtime.

ADSelfService Plus Details

ManageEngine

https://www.manageengine.com

Founded 1996

ADSelfService Plus Cost Overview

ADSelfService Plus has a free version and offers a free trial. ADSelfService Plus paid version starts at USD 745.00.

Starting Price

USD 745.00

Pricing Details

$745 is the annual subscription fee for 500 domain users

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

ADSelfService Plus Features

Authentication Software
Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On
Credential Management
Multi-Factor Authentication
Password Generator
Password Synchronization
Single Sign On
User Management
Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
Social Sign On
User Management

ADSelfService Plus Reviews

Showing 5 of 41 reviews

Overall
4.7/5
Ease of Use
4.6/5
Customer Service
4.5/5
Features
4.6/5
Value for Money
4.8/5
Sayed munir N.
Engineer
201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 19/04/2018

"Excellent product"

Comments: Ease of Daily password activities.

Pros: Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Cons: More Authentication security like Pulling the Employee ID for verification. Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

  • Reviewer Source 
  • Reviewed on 19/04/2018
Yannick V.
System Administrator
Information Technology & Services, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/02/2017

"Provides end-users a possibility to unlock/reset their own password 24/7"

Comments: We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros: - Integration with Windows (reset/unlock at logon screen)
- Very helpful customer support!!
- Release some work from 1st line support
- Accessible 24/7

Cons: - Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

  • Reviewer Source 
  • Reviewed on 10/02/2017
Wolfgang M.
IT Architect
Consumer Goods, 10,001+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    2/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 10/09/2018

"cool product based on outdated software"

Pros: easy to use for end users although the UI for admins can be improved

Cons: the software is using outdated modules which makes it impossible to publish it on the Internet, so home office and roaming users still have to travel to the nearest office if they forgot their password

  • Reviewer Source 
  • Reviewed on 10/09/2018
Verified Reviewer
IT Specialist
Oil & Energy
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 31/07/2018

"A robust, web-based, multi-platform, self-service solution "

Pros: This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Cons: There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

  • Reviewer Source 
  • Reviewed on 31/07/2018
Roy K.
Senior Network Administrator
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 07/06/2018

"This is a great tool to help your users reset their passwords or unlock accounts"

Pros: This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

Cons: sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

  • Reviewer Source 
  • Reviewed on 07/06/2018