--- description: Learn more about Health Cloud price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Health Cloud Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Healthcare CRM Software](/directory/30976/healthcare-crm/software) > [Health Cloud](/software/172299/health-cloud) # Health Cloud Canonical: https://www.capterra.com.au/software/172299/health-cloud Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/172299/health-cloud?page=2) > Health Cloud is a HIPAA-compliant tool that helps healthcare providers \& payers streamline relationships and personalize patient care. > > Verdict: Rated **4.4/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Health Cloud? It is designed for healthcare providers, payers, public health agencies, and life sciences organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 45 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 350.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 21 CFR Part 11 Compliance - Activity Dashboard - Appointment Management - Appointment Scheduling - Billing & Invoicing - Campaign Management - Care Plan Management - Case Management - Claims Management - Client Portal - Commission Management - Compliance Tracking - Confirmations/Reminders - Contact Management - Document Management - EMR/EHR - Electronic Data Capture - Email Management - Expiration Date Management - For Medical Purposes - Forms Management - In-Patient Management - Insurance Policy Management - Inventory Management - Inventory Optimization - Inventory Tracking - Invoice Management - Lead Management - Medical Billing - Mobile Access - Multi-Location - Out-Patient Management - Patient Communications - Patient Management - Patient Scheduling - Physician Management - Pipeline Management - Product Identification - Purchase Order Management - Purchasing & Receiving - Quotes/Estimates - Reminders - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Scheduling - Task Management - Third-Party Integrations - Treatment Planning - Workflow Management ... and 28 more features ## Integrations (1 total) - Tableau ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Healthcare CRM Software](https://www.capterra.com.au/directory/30976/healthcare-crm/software) ## Related Categories - [Healthcare CRM Software](https://www.capterra.com.au/directory/30976/healthcare-crm/software) - [Patient Management Software](https://www.capterra.com.au/directory/30780/patient-management/software) - [Patient Engagement Software](https://www.capterra.com.au/directory/31085/patient-engagement/software) - [Patient Case Management Software](https://www.capterra.com.au/directory/30590/patient-case-management/software) - [Clinical Trial Management Software](https://www.capterra.com.au/directory/10035/clinical-trial-management/software) ## Alternatives 1. [Carepatron](https://www.capterra.com.au/software/195467/care-patron) — 4.4/5 (858 reviews) 2. [Jane](https://www.capterra.com.au/software/178984/jane-app) — 4.8/5 (524 reviews) 3. [BestoSys](https://www.capterra.com.au/software/144398/bestosys) — 4.8/5 (293 reviews) 4. [Epic](https://www.capterra.com.au/software/122278/epiccare-emr) — 4.4/5 (455 reviews) 5. [Pabau](https://www.capterra.com.au/software/140062/pabau-crm) — 4.7/5 (643 reviews) ## Reviews ### "Excellent platform for HealthCare providers" — 5.0/5 > **Soundararajan** | *14 April 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Salesforce health cloud(SFHC) platform is an excellent application which provides 360-degree view of each customer. From clinical data and appointment histories to communication preferences and social determinants, everything is easily accessible in one intuitive interface. We use SFHC extensively in our org to capture customer details, funding, careplan, workorder, schedules, service resources. > > **Cons**: What I liked least about Health Cloud is the implementation complexity and cost. At times the application is very slow > > Overall our org is very happy in implementing SFHC to replace one of the legacy health care application. It provides opportunity to integrate with various modern applications such as D365 for billing, Successfactors for onboarding etc., ----- ### "Reliable Health Cloud with Strong Features and Support, Minor Bugs and Setup Challenges" — 4.0/5 > **Nasrullah** | *3 May 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Intuitive interface, strong scheduling, reliable reporting, good customer support, seamless data integration. > > **Cons**: While Health Cloud is generally reliable, occasional bugs and system slowdowns can disrupt workflow, especially during peak usage times. Some advanced customization options are limited, which may restrict flexibility for highly specialized healthcare practices. Additionally, the initial setup process can be complex and time-consuming without sufficient technical support. > > Overall, my experience with Health Cloud has been positive. The platform significantly improves the efficiency of healthcare management through its comprehensive features and ease of use. Despite minor issues with bugs and customization, the benefits outweigh the drawbacks. The value for money is reasonable given the extensive functionality provided. I would recommend Health Cloud to healthcare organizations looking for a scalable and integrated solution to enhance patient care and administrative tasks. ----- ### "SalesForce Health Cloud is the BEST\!" — 5.0/5 > **Melissa** | *2 June 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The ease of use. The compatibility the system has with other applications and the amount of functionality the system has. The ability to personalize the system to accommodate the needs of the user is wonderful. > > **Cons**: The IT support system. It seems as though they weren't familiar with the design of our specific data system platform and usage, therefore they were unable to assist with many issues that we were experiencing. > > Our company has enjoyed using Health Cloud. We have specific requirements that were needed for the data we are tracking, and Health Cloud was the perfect system for this. The platform was custom built to accommodate our needs. ----- ### "Review Melissa Robertson taco bell." — 5.0/5 > **Melissa** | *17 June 2026* | Food Production | Recommendation rating: 3.0/10 > > **Pros**: I loved how easy it was to read and I understand. I like learning and it Was very resourceful. I loved it. > > **Cons**: I couldn't really get i to it and read because I. Am not in upper management if I had access it would have been educational. > > It has been super interesting I couldn't put it down like. Really good babe ok I was reading. It's very educational. ----- ### "Good, but Expensive" — 3.0/5 > **Tim** | *16 June 2026* | Utilities | Recommendation rating: 4.0/10 > > **Pros**: The consolidation of medical history, medications, appointments, and insurance into a single interface. > > **Cons**: High liscensing and integration costs, complex electronic health record data mapping, and stringent compliance requirements. > > As a user, overall mediocre impression of the Health Cloud. The value for money just doesn't seem to be there. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/172299/health-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/172299/health-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data