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What Is ETQ Reliance?

ETQ is the world’s most flexible, powerful & easy-to-use advanced QMS for enterprise organizations and those who aspire to be. Automate & standardize all aspects of quality, from doc control, training, CAPA, audits, supply chain & so much more. Use applications out-of-the-box or customize to meet your needs. Keep pace with regulations & increased consumer demands. Benefit from improved compliance, enhanced reputation, reduced costs, speed to market & visibility into your supply chain.

Who Uses ETQ Reliance?

For quality-centric organizations from mid-market to global enterprises in dozens of industries such as manufacturing, life sciences, food & bev, electronics, automotive, chemicals and consumer goods.

ETQ Reliance Software - Reliance Login
ETQ Reliance Software - Document Control
ETQ Reliance Software - Complaints Handling
ETQ Reliance Software - ETQ Insights, regulatory dashboard
ETQ Reliance Software - Supply Chain

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Reviews of ETQ Reliance

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.4
Features
4.6
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
30%
1
2%
santhosh
santhosh
Software Developer in India
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

"Streamlining Quality Management with ETQ Reliance: A Comprehensive Review"

5.0 last year

Pros:

From my experience using ETQ Reliance, I have found the software to be highly user-friendly, with a comprehensive set of features that have allowed me to easily manage various quality processes all in one platform. One of the aspects I appreciate most is the ability to customize workflows, which has enabled me to tailor the software to meet my organization's specific needs. The reporting and analytics capabilities have also been beneficial, allowing me to gain insights into our quality management processes and identify areas for improvement. Additionally, the customer support provided by ETQ has been excellent, with quick and helpful responses to any questions or issues I've encountered. Overall, I highly recommend ETQ Reliance for organizations looking for a powerful and customizable solution for quality management.

Cons:

In my experience with ETQ Reliance, there were a few cons that I came across. I found the software to be quite expensive, and it required a significant investment from our organization. Additionally, while the customization features are excellent, it did take some time and effort to get the hang of them. Finally, I did notice some performance issues when dealing with large data volumes, which was a bit frustrating. Nonetheless, I still believe that ETQ Reliance is a robust and comprehensive solution for quality management, and I would recommend it to other organizations in need of such a system.

Jason
QMS Administrator in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quality Driven System for Multi-Faceted Healthcare company

5.0 2 years ago

Comments: We have been able to solve the our issues with document control and managing complaints and CAPAs using ETQ.

Pros:

The ability to connect records throughout the many modules allows for seamless availability of data during investigations and audits.

Cons:

The use of the ETQ Academy to teach users is still limited but is always improving and providing new courses for users. The ETQ Community provides even the most basic users the full knowledge of all the ETQ user world which can help with the short comings in ETQ Academy.

David
SWQA - Process Engineer in US
Medical Devices, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

ETQ Reliance - Upgrade Nightmare from v17 to v2023

1.0 10 months ago

Comments: ETQ Reliance overall does provide a lot of features that are extremely useful for a Quality Management System overall. If we had no QMS and upgraded to this version it would be a vast improvement. There are many features, functions and modules that will help any company wanting to establish a QMS system. The support we received for this upgrade was dismal as we were told repeatedly "System Limitation". The worst thing about this whole episode is that it now takes 3 times as long to do the same task. Clearly productivity isn't one of their goals. If they hired Human Factors people with database management backgrounds they could probably have improved this latest product much better and been more easily received.

Pros:

V17 - Pros - Allowed for large file names, could add documents easily and simple filters worked.V2023a - Logs you out sooner to prevent people from keeping a document locked for an extended period of time. You can now drag and drop documents for attachments and you can download multiple files at the same time. Saved Filters is a bit nicer.

Cons:

ETQ Reliance v17 vs v2023. We were forced to v2023 and this newer version literally takes 3x longer to do the same simple tasks that we were able to do in V17. Text does not stay open and have to reopen it frequently.Attachment box is too big and you cant tell which items you are trying to delete if more than 10 items are listed.Tabs for Multiple ModulesColors are depressing and useless - previous version you could clear define what was was.

John
Quality/Compliance Manager in US
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Powerful software, customization more difficult

5.0 2 years ago

Comments: ETQ Reliance had been set up and working, partially for several years, but when it was upgraded from 2019 to 2020, some of the forms no longer worked. Use of the software decreased as others found the software difficult to customize. Attempts to correct this with assistance from ETQ has failed so far. Management is souring on the use of this software due to a decrease in technical support.

Pros:

ETQ Reliance is focused on the requirements for pharmaceutical industry with FDA compliance, but can be customized for ISO 9001 compliance. There is an extensive library of training video for each of the modules, customization of layouts and forms, and for all administrative duties.

Cons:

If you are not familiar with programming software, such as Basic, customizing the program can be a challenge. Though the software comes with preset forms, if modifications are needed, the task can be daunting.

Katherine
EtQ Reliance System Administrator in US
Medical Devices, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

The Benefits of EtQ Reliance

5.0 last year

Comments: Overall Reliance is a great product, easy to use, and has been beneficial in harmonizing our many locations.

Pros:

The best features of Reliance outside of the ease of use is the ability to configure it to your processes. You are not restricted to something out of the box that works for some and not for all.

Cons:

Since moving to the cloud we have lost the ability to the database for real time information, for reporting and trouble shooting. Also, things we were able to do ourselves now are billable services such as cloning environments and dropping schemas.