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What Is PayPal Zettle?

Accept major credit and debit cards wherever you sell, send invoices, and record cash and check transactions.

Pay as you sell with no monthly fees, setup fees, cancellation fees, or processing minimums.

Who Uses PayPal Zettle?

Whether you're a small business, ecommerce platform, marketplace, enterprise, or developer, PayPal Commerce Platform offers what you need to run your business and help it grow.

PayPal Zettle Software - 1
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PayPal Zettle Software - 3
PayPal Zettle Software - 4

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Reviews of PayPal Zettle

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lorena
Lorena
Editora in Venezuela
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

My best friend since I've been freelancing

5.0 6 years ago

Comments: Currently, almost all my payments for freelance work come through this medium, so without Paypal, I would have no money, basically.

Pros:

Paypal's reach and the ability to receive payments from anyone quickly and easily is definitely its greatest advantage. In addition, notifications are always fast both by email and by the app, payments can be processed at any time from the smartphone, and its portability is an advantage for any freelancer or business. And, of course, the fact that it is one of the most widely used online payment methods.

Cons:

The first thing they should try to correct is the unnecessary blocking of accounts. They're not only annoying and unexpected (any small action can lead to being blocked, in my case, a trip), but they also take a long time to solve the problem, the verification is absurdly slow and they don't give much support so the account is unusable during that time. The other thing I would like them to take into account is the users outside the USA (there are so many of us). Getting the money out of Paypal is very difficult because we can't receive the card, and half of the balance it goes away in commissions to make the currency changes or withdraw the dollars. Not to mention that the commissions for payments are one of the highest of these platforms.

Joshua
Joshua
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quickest Way to Accept Payment with Cards

4.0 5 years ago

Comments: PayPal Here makes it super simple to accept payment from my customers. I like that it's linked directly to my PayPal account and that funds are available immediately. Before I started using PayPal Here, I would have customers ask to Cash.app me funds or send them via Venmo. The downside to this was that it wasn't necessarily professional and I had to wait for funds to be transferred to my bank account.

Pros:

PayPal Here is by far the quickest way to accept payment from customers with credit/debit cards. I'm particularly referring to the speed in which funds are available for spending. It's very simple to swipe the customer's card or enter their payment information and then almost instantly have access to those funds. I the earlier days of PayPal Here, I was one of the fortunate people that received a free card reader. This came in handy as all I had to do was plug it into my iPad and simply swipe the customer's card. The app is somewhat customizable, too. For example, you can specify whether or not you want to require a customer's signature for certain purchase amounts. Also, the app integrates with PayPal Inventory Management as an added convenience if desired.

Cons:

The only thing I really dislike about the app is the fact that I am charged a higher percentage on the fee if I manually input the customer's credit/debit card information as opposed to just swiping their card. Sometimes I feel that this is an unfair thing - especially in cases where the customer's card is not properly reading when swiped in the card reader. Lastly, PayPal no longer provides free card readers (unless you're a new user). So, if you need a new, updated card reader you'll have to pay for it.

Dexter
CEO in US
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Care very little if anything about customer satisfaction

3.0 4 years ago

Comments: If one does not care about interaction with this type company you have found your match. Bought a piece of software and used it or attempted to. Customer service attempted to install it for me and could not get it to work. I finally gave up and Paddle.com/Paypal would not refund even given the fact that their staff had attempted to get it installed. Paypal stated that downloaded software is deemed to have been delivered and refused to work out a sensible solution.

Pros:

The ability to pay without exposing my credit cards to potential hackers carries a semblance of comfort!

Cons:

They were absolutely the best until Synchrony became part of the package. Since this marriage customers get stonewalled and even though I had been a customer for over 17 years they decided (because I sometimes use a VPN) to cancel my use of the program. In the bylaws, they are required to send an explanation of any changes to your account. Which I still have not received! You really have not lived until you attempt to contact them when you have a problem. It took 4 days of leaving messages through email and no one could even offer a reason. After being a customer for 17 years one would think at least an email attempting to inquire about the problem would have been forthcoming! But I guess that exceeds their care to maintain a relationship.

Tama
Treasurer/Secretary in US
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Perfect for small to medium businesses

5.0 3 years ago

Comments: We are an animal rescue, and we hold adoption events both at our rescue and in other places (parking lots, pet stores, etc.). The biggest benefit of PayPal Here is the mobility - we can take payments anywhere, and can have multiple volunteers set up with the mobile app to do so. It's reasonably easy for new users to figure out, and also easy to correct mistakes that occur - refunding an incorrect amount is a simple two-click process, and it goes through quickly for the customer. Payments go through quickly, as do transfers to our business checking account. For me as the treasurer, the fact that the PayPal Here transactions go into our "standard" PayPal account is great. I can use the reports as generated by PayPal or download transactions to Excel or into QuickBooks to merge them into the overall reporting for the board. They're clearly marked so I know which are from PayPal Here vs. the donation button on our website so that I can correctly categorize the income quickly.

Pros:

The best thing about PayPal Here is that it is 100% portable. We can process donations or adoption fees from our rescue, a pet store, a street fair - as long as we have a bar or two of signal, we can accept any major credit card. It also has a QR code option, so if the customer has the PayPal app or would prefer a 100% touchless transaction, we can generate that code and they can pay from their own phones rather than having to physically hand over a card. The readers are small and easy to tuck into a pocket, and have proven remarkably sturdy in spite of some pretty rough handling. (Literally had a puppy chew on one, and it still worked just fine afterward!) (Welcome to life in a rescue, y'all, puppy is gonna chew ANYTHING that falls out of a pocket into their enclosure...)

Cons:

The card readers can be a bit fiddly, especially for folks with older model phones. The newer Bluetooth readers in particular are unusable by several of our authorized users who stubbornly cling to their ancient Androids (not PayPal's fault). To be fair this can easily be overcome by manually entering the card number, but the fees are considerably higher than when we are able to swipe the card or insert the chip into the reader.

Obrian
Surveyor in US
Civil Engineering, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

PayPal zettle I love it

5.0 3 years ago

Comments: My over experience with PayPal zettle is great it is simple one of the best out there which is great PayPal is always innovative I love it

Pros:

What I love about mostly about PayPal zettle is that to me the revolutionized the point of sale business which I know others giant company are big man, I’m not new to using PayPal services over the many years I’ve been a PayPal user but what PayPal did with zettle is next level where I don’t necessarily have to have excellent internet connections to take payments I can do over simple mobile internet and the transactions are always a success, PayPal put in a lot of work into it and I love it…

Cons:

What I don’t like with it which could be just a software issue is that something it just disconnect from my phone off its own which is a bit annoying but it takes seconds to reconnect so it can work around probably a software update can if it and sometimes the card payment fails like 1 or 2 but it never goes over the third retry so I think those can be fix with an update they are minor but if it happens in a rush it can be a big deal but some problems