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What Is PayPal Zettle?

Accept major credit and debit cards wherever you sell, send invoices, and record cash and check transactions.

Pay as you sell with no monthly fees, setup fees, cancellation fees, or processing minimums.

Who Uses PayPal Zettle?

Whether you're a small business, ecommerce platform, marketplace, enterprise, or developer, PayPal Commerce Platform offers what you need to run your business and help it grow.

PayPal Zettle Software - 1
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Reviews of PayPal Zettle

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Angela
Angela
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zettle Was a Godsend

5.0 last month New

Pros:

I no longer use Zettle but when I did it was everything it claims to be! It did everything from in store payments to online payments even On The Go payments! highly Recommend!

Cons:

the price change was not a deal breaker but did factor into my change of POS Systems.

Kelly
Sales associate in US
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Easier payments for all

4.0 last month New

Comments: I plan to keep using it for my sales and will recommend it to others who are doing similar sales

Pros:

Capability to print receipts. Most do not care for receipts anymore but there are handful who do (older generation). Minimal processing fee

Cons:

No concerns with use, my personal sales have started to increase so decided to give this a try and so far working well.

Gina
Gina
Owner in US
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Not recommended

1.0 2 months ago New

Comments: Terrible. They PayPal account limitation is ridiculous and their app is terrible. A customer database was only recently added and it is very simple without good reports, and without the ability to upload existing customer information.

Pros:

The card reader is inexpensive compared to others. The processing fees aren't bad.

Cons:

They are being unreasonable about putting a hold or what they call "Limit" on my PayPal account. They keep asking for information, I provide it and they take days to review it and then ask for more. It has been way too long that my legitimate business has not been able to withdraw MY money, or process credit card payments from my customers.

Ricky
Hairstylist in US
Cosmetics, Self Employed
Used the Software for: 1+ year
Reviewer Source

Zettle is ok but not for PayPal working capital!

4.0 4 months ago

Comments: The zettle POS is ok. The first one stopped working after a week so I had to wait for a replacement. As far as PayPal goes, the credit card processing and deposits are quick and easy and you have a lot of options. However, overall, I have to give them a zero because of the bait and switch.

Pros:

Ease of use and deposit speed. The handheld payment terminal connects to my phone via Bluetooth. I just opene the zettle app on my phone, put in the items or charges and the customer uses a small keypad to pay using tap or chip (it doesn't have a magstrip reader tho).

Cons:

We do not like the fact that we feel like it was a bait and switch when it comes to the PayPal-iZettle and PayPal's working capital loans. As told to, we used the platform over one year and met the income amount by almost double but could not get the working capital loan. For two years now PayPal has been giving a run-around about this issue saying PayPal doesn't recognize the zettle pos sales as a sale it can deduct payment from but they are working hard to have a fix very soon. As of today, after many calls, the still have not fixed the issue so I feel I was lured in by promise of a working capital loan if I met certain requirements, then I did everything right and boom, bait and switch, no loan for zettle users.

RUKSANA
Home service center in India
Alternative Dispute Resolution, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Home service center

5.0 3 weeks ago New

Comments: PayPal Zettle offers a streamlined and user-friendly platform for small businesses to accept payments. Its intuitive interface and range of features make it a convenient option for merchants. Additionally, its integration with PayPal provides added flexibility and security. Overall, it's a solid choice for businesses looking for a reliable point-of-sale solution.

Pros:

What I like most about PayPal Zettle is its seamless integration with PayPal, offering a comprehensive ecosystem for managing payments both online and offline. The user-friendly interface, quick setup, and the ability to accept a wide range of payment methods enhance the overall experience for both businesses and customers. Additionally, the detailed analytics and reporting features provide valuable insights into sales performance, which is crucial for making informed business decisions.

Cons:

One common complaint about PayPal Zettle is its fee structure, which some users find a bit steep compared to other payment processors.