Who Uses OpsGenie?

SMB and Mid & Enterprise

What Is OpsGenie?

Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.

OpsGenie Details

Atlassian

http://www.atlassian.com

Founded 2013

On-Call Management
Alert Dashboard
Reporting and Analytics
Investigation Dashboard
Incident Command Center
OpsGenie video
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On-Call Management-thumb
Alert Dashboard-thumb
Reporting and Analytics-thumb
Investigation Dashboard-thumb
Incident Command Center-thumb

OpsGenie pricing overview

See pricing plans

OpsGenie has a free version and offers a free trial. OpsGenie paid version starts at USD 9.00/month.


Starting Price

USD 9.00/month See pricing details

Pricing Details

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

Free Version

Yes

Free Trial

OpsGenie deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

OpsGenie Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Audit Management
  • Baseline Manager
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Event Logs
  • Full Transaction Diagnostics
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Monitoring
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • SSL Security
  • Server Monitoring
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Trace individual transactions
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Workflow Management

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  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Collaboration Tools
  • Color Codes/Icons
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Mobile Alerts
  • Multi-Location
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Timesheet Management
  • Website Integration

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  • API
  • Activity Dashboard
  • Activity Tracking
  • Applications Management
  • Approval Workflow
  • Audit Management
  • Authentication
  • Change Management
  • Commenting / Notes
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Event Logs
  • Incident Management
  • Issue Management
  • Issue Tracking
  • KPI Monitoring
  • Monitoring
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Project Management
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Server Monitoring
  • Single Sign On
  • Status Tracking
  • Task Management
  • Third Party Integrations
  • Timeline Management
  • Troubleshooting Reports
  • User Management
  • Version Control
  • Workflow Management

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  • Alerts/Notifications
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  • Contact Management
  • Customizable Templates
  • Data Import/Export
  • Desktop Notifications
  • Email Alerts
  • Event Triggered Actions
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Incident Management
  • Interaction Tracking
  • Live Chat
  • Location Tracking
  • Mass Notifications
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Language Alerts
  • Purchasing & Receiving
  • Push Notifications
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • SMS Messaging
  • Scenario Planning
  • Scheduling
  • Secure Data Storage
  • Status Tracking
  • Surveys & Feedback
  • Templates
  • Third Party Integrations
  • Two-Way Communication
  • User Management

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  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
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  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
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  • Alerts / Escalation
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  • Audit Management
  • Audit Trail
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customisable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Management
  • License Management
  • Maintenance Scheduling
  • Monitoring
  • Patch Management
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Uptime Reporting
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  • Workflow Management

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  • Asset Tracking
  • Audit Management
  • Availability Management
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  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
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  • Email Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Project Management
  • Release Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
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  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Workflow Management

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  • Activity Dashboard
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  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Disaster Recovery
  • Document Management
  • Email Alerts
  • Event Logs
  • Forms Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Investigation Management
  • Issue Management
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Safety Incident Management
  • Single Sign On
  • Status Tracking
  • Task Management
  • Third Party Integrations
  • Training Management
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  • Compliance Management
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  • Diagnostic Tools
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  • HIPAA Compliant
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  • Issue Management
  • Log Collection
  • Log Parsing
  • Log Rotation
  • Monitoring
  • PCI Compliance
  • Performance Metrics
  • Policy Management
  • Predictive Analytics
  • Prioritization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remediation Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
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  • Server Monitoring
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  • Compliance Management
  • Configuration Management
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  • Data Visualization
  • Email Alerts
  • Event Logs
  • IP Address Monitoring
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Maintenance Scheduling
  • Monitoring
  • Network Analysis
  • Network Resource Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Predictive Analytics
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Server Monitoring
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  • Uptime Reporting
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  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Room Booking
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  • Task Scheduling
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  • Timesheet Management

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  • Email Alerts
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OpsGenie Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.3
Customer Service 4.7
Features 4.5
Value for Money 4.4

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Write a Review!
Fernando S.
Director of Infrastructure
Internet, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/07/2018

"A most have"

Comments: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros: I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons: I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

  • Reviewer Source 
  • Reviewed on 31/07/2018
Joshua V.
Director, Product Operations
Computer Software, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 05/03/2020

"OpsGenie Journey"

Comments: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros: Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons: The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

  • Reviewer Source 
  • Reviewed on 05/03/2020
Verified Reviewer
Engineering Manager
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 18/03/2021

"Easy way to Oncall and Incident Management"

Comments: We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

Pros: - Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Cons: - Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

  • Reviewer Source 
  • Reviewed on 18/03/2021
Verified Reviewer
Senior Network Engineer *Remote*
Consumer Electronics, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 31/07/2018

"Informational"

Comments: Great product .great value

Pros: Easy usage. Good interface. Lot of info I'm one screen

Cons: Renewal process is nor simple. You need to improve the process.

  • Reviewer Source 
  • Reviewed on 31/07/2018
Verified Reviewer
Project Leader
Computer Software, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 04/04/2021

"Easiest way to keep track of alarms and alerts in your software"

Comments: Very useful for software alerts

Pros: Easy to configure and to integrate with other products like datadog, new relic and slack.

Cons: The configuration of user´s phine doesn't check the cel number format, in several cases our users had issues setting their phone numbers

  • Reviewer Source 
  • Reviewed on 04/04/2021