--- description: Learn more about OpsGenie price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OpsGenie Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Team Communication Software](/directory/31033/team-communication/software) > [OpsGenie](/software/170236/opsgenie) # OpsGenie Canonical: https://www.capterra.com.au/software/170236/opsgenie Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/170236/opsgenie?page=2) > Opsgenie is a modern incident management and response solution for operating always-on services. > > Verdict: Rated **4.6/5** by 154 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses OpsGenie? SMB and Mid \& Enterprise ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 154 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 11.55 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Iceland, India, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Spain, Sweden and 3 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audit Trail - Calendar Management - Collaboration Tools - Communications Management - Corrective and Preventive Actions (CAPA) - Dashboard - Event Logs - Incident Management - Incident Reporting - Issue Auditing - Mobile Access - Monitoring - Multi-Channel Communication - On Call Scheduling - Prioritization - Real-Time Monitoring - Real-Time Notifications - Reminders - Reporting/Analytics - Root Cause Analysis - Scenario Planning - Scheduling - Server Monitoring - Service Level Agreement (SLA) Management - Status Tracking - Templates - Uptime Reporting - Video Conferencing ## Integrations (97 total) - Airbrake - AlertSite Website Performance - Amazon CloudWatch - Amazon EC2 - Amazon RDS - Amazon SES - Apica - AppDynamics - AppOptics - AppSignal - Atatus - Auvik - Bamboo - BigPanda - Bitbucket ... and 82 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Team Communication Software](https://www.capterra.com.au/directory/31033/team-communication/software) ## Related Categories - [Team Communication Software](https://www.capterra.com.au/directory/31033/team-communication/software) - [DevOps Tools](https://www.capterra.com.au/directory/31120/devops/software) - [Website Monitoring Software](https://www.capterra.com.au/directory/10021/website-monitoring/software) - [Log Management Software](https://www.capterra.com.au/directory/30856/log-management/software) - [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software) ## Alternatives 1. [ManageEngine OpManager](https://www.capterra.com.au/software/168854/manageengine-opmanager) — 4.5/5 (259 reviews) 2. [Site24x7](https://www.capterra.com.au/software/168192/site24x7) — 4.7/5 (344 reviews) 3. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (446 reviews) 4. [NinjaOne](https://www.capterra.com.au/software/165889/ninjaone) — 4.7/5 (282 reviews) 5. [PRTG](https://www.capterra.com.au/software/21581/prtg-network-monitor) — 4.6/5 (254 reviews) ## Reviews ### "Effective Platform for Streamlining On-Call and Escalations" — 5.0/5 > **Gary** | *6 April 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about OpsGenie is how it streamlines incident management and on-call coordination. > > **Cons**: While the integrations are powerful, some of the configuration steps for custom alert policies weren’t always intuitive and required trial and error. > > It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination. ----- ### "Reliable Incident Response for Modern IT Teams" — 4.0/5 > **Manon** | *24 July 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I get instant notifications when an issue arises, allowing me to resolve it quickly. > > **Cons**: The cost can quickly add up if you need more advanced features and integrations. ----- ### "Solve issues and collaborate with team for resolution right there and then" — 5.0/5 > **John Epok** | *16 May 2024* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: - very straightforward incident tracking - immediate alerts sent to commanders and people to ensure collaboration leading to resolution - mobile alerts to ensure people are notified even when they're away from their desktops > > **Cons**: - mobile alerts can be annoying sometimes > > Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs. ----- ### "Is good for alerts ntofications" — 4.0/5 > **Tamer** | *30 April 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation > > **Cons**: Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated. > > My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment. ----- ### "OpsGenie... basic" — 2.0/5 > **Verified Reviewer** | *3 August 2025* | Information Services | Recommendation rating: 5.0/10 > > **Pros**: I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products. > > **Cons**: It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie. > > I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/170236/opsgenie?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/170236/opsgenie) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data