ManageEngine Endpoint Central

It really makes our work easier.

Comments: We have been using Endpoint Central for 5 years. It made our daily routine operations easier. We will continue using it.

Pros:

It has an Admin friendly interface and easily customable for us. Works so stable and fast.

Cons:

After upgrading software, client agent upgrade operation must be faster than current.

Alternatives Considered: Bigfix

Reasons for Choosing ManageEngine Endpoint Central: It was so hard to understand, and reporting was so hard also.

Reasons for Switching to ManageEngine Endpoint Central: It was budget-friendly and more stable.

Endpoint Central for in house IT managment

Comments: It was a great experience. I love how they trust that their product and the support during the trial edition will sell it. They also engage regularly to make sure you are happy and if you have any questions.

Pros:

Easy of setup 30 Day Trial Overall cost All the features Quick access to support

Cons:

Its hard to fully understand the differences between the editions

Alternatives Considered: NinjaOne and Automate

Reasons for Choosing ManageEngine Endpoint Central: Leaving MSP that used this product. I did not like Automate as a product so we did not consider standing up our own instance.

Switched From: ConnectWise Automate

Reasons for Switching to ManageEngine Endpoint Central: Ease of use Cost Free trial Access to support during Trial Unrestricted Trial

Tries to do too many things

Comments: This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Pros:

Useful dashboard for inventory of hardware and software.

Cons:

Patching is extremely complicated compared to competitors. Agents deployed to endpoints consume large amount of CPU and RAM. Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs. Product patches are being released constantly to fix the large number of bugs in software. Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Endpoint Central: A Decade of Simplified Operations and Lightning-Fast Problem Resolution

Comments: Our journey with this product began back in 2012, and over the years, we've had the opportunity to explore and evaluate various alternatives in the market. However, our experience with this particular product has consistently set it apart from the competition, making it a standout choice for our needs.One of the key factors that have kept us loyal to this product is its consistent performance and reliability. Since our initial adoption, it has proven to be a robust and dependable solution, meeting our requirements effectively. Its track record of reliability has translated into fewer disruptions in our operations, ultimately saving us time and resources.Moreover, the product's continuous evolution and commitment to staying up-to-date with industry trends have been impressive. We've witnessed it adapt and incorporate new features and technologies, ensuring that it remains relevant and capable of addressing our evolving needs.The level of support and responsiveness from the product's team has also played a significant role in our satisfaction. Whenever we've encountered challenges or needed assistance, the support team has been quick to respond and resolve issues, reaffirming our confidence in the product.In summary, our decision to stick with this product since 2012 has been driven by its consistent performance, adaptability, and the excellent support we've received. It has proven time and again to be the right choice for our organization, and we look forward to contin

Pros:

Over the past decade, my experience with this product has been nothing short of exceptional. Its versatility in handling tasks such as Asset Management, Software Deployment, Mobile Device Management (MDM), and Patch Management has been invaluable to me and my organization. The standout aspect of this product is its array of excellent features, which not only simplify complex operations but also enhance their efficiency.One remarkable attribute is the user-friendly interface. It ensures that even newcomers to the organization, like my recently onboarded team, can swiftly grasp how to utilize the product effectively. This ease of adoption has not only expedited our workflow but has also reduced training overhead significantly. It's a testament to the product's design and commitment to user-friendliness, which has consistently delivered positive outcomes over the years.

Cons:

This product stands out for its exceptional simplicity, which significantly enhances the efficiency of our day-to-day operations. Its straightforward design and intuitive interface make it a breeze to navigate and utilize effectively. Whether it's handling Asset Management, Software Deployment, Mobile Device Management (MDM), or Patch Management, the user-friendly nature of this product ensures that even those with minimal prior experience can quickly adapt and contribute to our tasks.One of the most remarkable aspects of this product is its impressive problem resolution capabilities. Time and again, we've experienced the benefit of swift issue resolution, often witnessing problems resolved within a single day. This rapid response not only minimizes downtime but also boosts our overall productivity. It speaks volumes about the product's reliability and the dedication of the support or maintenance team behind it.The combination of user-friendliness and rapid issue resolution has made our experience with this product highly satisfactory. It has become an integral part of our operations, providing us with the confidence that our tasks will run smoothly, and any hiccups will be promptly addressed. Overall, this product's straightforwardness and effective support have significantly contributed to our organization's success and efficiency.

Alternatives Considered: ServiceNow Customer Service Management

Reasons for Switching to ManageEngine Endpoint Central: Cost effective , Easy in operation, overall good feature and services , good support

ManageEngine make managing remote workforces easy

Pros:

Easy and reliable patch management for Windows, Mac and Linux, including 3rd party support for applications and browsers.

Cons:

Asset management only works for devices it manages, sadly no option to include other equipment like monitors, etc.

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Choosing ManageEngine Endpoint Central: WSUS didn't integrate well with other products, automation was flaky and reporting non-existent.

Reasons for Switching to ManageEngine Endpoint Central: Best support matching our requirements and outstanding remote access. Also, it offers a self-service portal for users making common software simple and cutting down on service requests.