---
description: Learn more about smartcrowds price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: smartcrowds Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Innovation Management Software](/directory/31013/innovation/software) > [smartcrowds](/software/168768/smartcrowds)

# smartcrowds

Canonical: https://www.capterra.com.au/software/168768/smartcrowds

> smartcrowds is the only Innovation Management system specifically designed to help your business break down the barriers to innovation.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses smartcrowds?

All Industries - Public / Enterprise / Education.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: smartcrowds
- **Location**: Glasgow, UK
- **Founded**: 2015

## Commercial Context

- **Starting Price**: GBP 2.00
- **Pricing Details**: Contact Smartcrowds directly for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Collaboration Tools
- Discussions/Forums
- Engagement Tracking
- Evaluation Management
- Feedback Management
- Idea Ranking
- Ideation
- Prioritization
- Trend Analysis

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Innovation Management Software](https://www.capterra.com.au/directory/31013/innovation/software)

## Related Categories

- [Innovation Management Software](https://www.capterra.com.au/directory/31013/innovation/software)
- [Idea Management Software](https://www.capterra.com.au/directory/10027/idea-management/software)

## Alternatives

1. [Ideally](https://www.capterra.com.au/software/1059310/ideally) — 4.9/5 (29 reviews)
2. [Accubate](https://www.capterra.com.au/software/1034622/accubate) — 4.8/5 (25 reviews)
3. [ITONICS](https://www.capterra.com.au/software/169061/itonics) — 4.6/5 (35 reviews)
4. [Colectidea](https://www.capterra.com.au/software/1036259/colectidea) — 4.9/5 (15 reviews)
5. [Miro](https://www.capterra.com.au/software/128955/miro) — 4.7/5 (1680 reviews)

## Reviews

### "smartcrowds has really helped us improve our processes,  quality  and customer satisfaction." — 5.0/5

> **Ken** | *15 February 2018* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: \* Easy to use, engaging and slick user interface

\* Great campaign management feature

\* Massively configurable - we use smartcrowds for Idea Generation, Employee Engagement, Project Reviews and  Incident Management

\* The customisable notifications and email templates have made it really easy for us to keep staff abreast of all new content and change management initiatives.

\* smartcrowds has a great in-built action assignment and tracking feature which means we don't need to track progress of green-lighted ideas in a separate application  

\* Great mobile responsive design which enables our teams to capture ideas on the go.

\* The Facebook/LinkedIn style news Feed is a great feature - this has really helped our staff get up to speed with the system really quickly, and has driven high system interaction rates.

\* Open innovation feature has been really useful for getting genuinely useful input from our customers

\* The custom forms designer has proved to be a great feature - since we use the system for a number of different use cases, these have enabled us to ensure that staff are submitting the right information for effective assessments to be carried out.

\* Out of the box Office 365 User Authentication was a real bonus for our IT team.

\* The embedded PowerBI based reporting solution is incredibly fast and powerful, and provides a range of analytics and insights that I haven't seen elsewhere.
> 
> **Cons**: \* Because there is so much functionality and customisation available in the system, it can take a bit of time for System Admins and Crowd Administrators to get up to speed - however the smartcrowds team did provide a great on-boarding and training experience which mitigated this to an extent.

\* Some of the System Admin screens are not responsive yet, though the smartcrowds development team have advised that this work is planned in. 

\* The system and user documentation set is a bit long and daunting.  Given the size and complexity of the system this is understandable, but it would be better if there was an on-line help system.
> 
> More engaged input from our employees
Improved procesess
Better quality projects for our customers
Reduction of repeat issues
Identification of new product and service offerings

## Links

- [View on Capterra](https://www.capterra.com.au/software/168768/smartcrowds)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/168768/Smartcrowds/> |
| en-AE | <https://www.capterra.ae/software/168768/smartcrowds> |
| en-AU | <https://www.capterra.com.au/software/168768/smartcrowds> |
| en-CA | <https://www.capterra.ca/software/168768/smartcrowds> |
| en-GB | <https://www.capterra.co.uk/software/168768/smartcrowds> |
| en-IE | <https://www.capterra.ie/software/168768/smartcrowds> |
| en-IL | <https://www.capterra.co.il/software/168768/smartcrowds> |
| en-IN | <https://www.capterra.in/software/168768/smartcrowds> |
| en-NZ | <https://www.capterra.co.nz/software/168768/smartcrowds> |
| en-SG | <https://www.capterra.com.sg/software/168768/smartcrowds> |
| en-ZA | <https://www.capterra.co.za/software/168768/smartcrowds> |

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