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What Is Octorate?

Octorate is the easy-to-use All-in-One solution that enables you to manage, improve and automate the processes related to your accommodation in an intuitive way.

Online property exposure improvement, effective price strategy, income management, bureaucratic and fiscal duties, guest communication management before, during, and after their stay: Octorate takes care of everything.

You only need to bring your talent.

Who Uses Octorate?

Hotels, Bed&Breakfast, Vacation Rentals, Apartments, Resorts.

Octorate Software - Channel Manager | A platform to manage every online distribution channel – OTAs, GDS/IDSs, Metasearch, Wholesalers, Direct reservations and many more. Made-to-measure to adapt to every kind of establishment, from a small b&b to large hotel chains.
Octorate Software - PMS - Real Planning | The PMS is a property management software for the main activities of your property. Managing your rooms will never be easier and faster from cleaning to booking, with precise statistics according to room type and clients.
Octorate Software - Booking Engine | It's an interface for online bookings, easy-to-install on your website. Users will be able to check rooms availability and make their own direct reservations. The Booking Engine is completely customizable and responsive.
Octorate Software - Payment Manager | The Payment Manager is an integrated system that combines all the advantages of a digital payment platform with all the functions to manage and simplify online operations and invoicing.
Octorate Software - Revenue Management System |  OctoRMS will suggest a winning pricing strategy based on your data. It maximizes profits based on your occupancy levels and uses a dynamic pricing approach for your rooms.

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Reviews of Octorate

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
3.8
Features
4.2
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sabri
Owner in Tunisia
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best App ever to manage your B&B

5.0 5 years ago

Comments: I work with that app for about 9 years now.
They’re flexible and always helpful when I needed some support.
I had a look around and couldn’t find another party that offers the same services at a reasonable price.

Pros:

It totally changed my life! Very easy to work with. Reliable and stable Very good back office and support Price/quality just perfect

Cons:

Nothing There isn’t anything I dislike actually

Verified Reviewer
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Lots to complain about

4.0 5 years ago

Comments: If I didn't need the Italian based features I would never have chosen them and if I could get the same features with a different company I would ditch them in a second. Unfortunately, they have a stereotypical Italian lack of customer service.

Pros:

It's a sensible, logical, and visually efficient system that would be perfect if it actually worked as well as it ought to. As an Italian company they also provide support for reporting to the Italian authorities and electronic receipts and other features specific to this country, which is a huge time saver.

Cons:

Well, lots of it doesn't work as it should and it's difficult to get help. Their documentation is often outdated, not translated, or simply doesn't work. The big issue, which has been stated here before, is that their support is terrible. I'll ask multiple questions that only get partially answered after days, and sometimes weeks - some questions have never been answered and I've simply given up asking. We also had connectivity issues at the start which lead to overbookings and price discrepancies. After almost 9 hours that we weren't responded to for this emergency we suspended our own listing on Hostelworld to contain the damage. They deny any responsibility saying that they jumped right on the problem (actually after 9 hours I jumped on it and it took them another week with us unable to receive any reservations). Despite the loss of revenue, the amount of time and aggravation and stress all the issues caused they would never think to even offer 1 cent of a discount as a way to show that our experience isn't normal. Unfortunately, this is typical customer service in Italy and culturally they just don't think anything is their responsibility. We have 2 or 3 channels that remain unconnected. We have a handful of unanswered questions and every few days another support issue. However, they are so slow to respond, and so incomplete with their responses, that you don't want to overload them with issues. So you basically just give up and accept it for what it is.

Fares
Manager in Italy
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

excellent start thanks to the sales, terrible and frustrating reality thanks to the assistance

2.0 6 months ago

Pros:

Easy initial setup, very well done graphics

Cons:

In 2 years of use I have encountered an infinite number of problems, I fear it will be a long list. Really absent assistance, it is very difficult to contact them. I had to delay a €2000 quote for 9 hours for a technician to answer for a problem that needs 2 clicks to fix (unfortunately i'm not an expert). there is no phone number to call and therefore you will waste a lot of time with a bot. problems with the automatic connection with the police to communicate the names of the guests, so never trust any automatic synchronization, never ever. Octorate will respond: it's not our problem. by the way, if you don't understand something in the setup period, where the great sellers are online, you have to pay extra to get explanations

Octorate Response

5 months ago

Dear user, We regret to hear about your dissatisfaction and would like to clarify some points from your review. Firstly, it is important to emphasize that the figure of 2000€ you mentioned does not correspond to the rates practiced by Octorate. Our training offer includes a variable number of free setup calls depending on the size of your facilities, as well as numerous free materials such as webinars, video tutorials, and articles. Regarding assistance, we want to reassure you that support is included in your subscription and you can contact us at any time, 7 days a week. Your statement about the lack of a phone number is not correct; our number can be easily found online. Concerning the synchronization issues, we invite you to provide us with your ID to investigate your problems and resolve them as quickly as possible. Kind regards, The Octorate Team

Stefano
Owner in Italy
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Channel Manager Ever

5.0 4 years ago

Comments: Events calendar clearly visible
Link to What's App
Connection to fiscal recorder
Link to billing
and so on....

Pros:

A simple, intuitive channel manager that has developed in a surprising way in recent years, maintaining advantageous prices on other similar products. Calendar function to mark events, spectacular Booking Engine and many functions to facilitate the view of the Hosts. Excellent relationship via email / phone with Customer Care where the same person who knows you and your problems always answers you. Excellent email / phone relationship for sales, always available. 100% recommended.

Cons:

There is nothing to improve, the Channel is evolving daily. With each new implementation they warn you and have great video tutorials explaining the new feature!

Alessandro
Owner in Italy
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The best " vale x money" Channel manager

5.0 5 years ago

Comments: We have a very good Experience with Octorate. We are satisfied and we reccomend this software!

Pros:

Vale x money. This Channel manager is actually one of the best "vale x money" software in hotellerie and touristic location. We have been using it for 9 years with success in our hotel. It includes also a simple but useful PMS x small hotels, B&B and apartments. Very easy to use. Supports a lot of OTAs.

Cons:

The only weakness of this software, in its previous release, was, sometimes (happened few times in 8 years...) processing overload which caused slowness in updating rates and availability. But recently, with the new release, this problem disappeared.