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Octorate
What Is Octorate?
Octorate is the easy-to-use All-in-One solution that enables you to manage, improve and automate the processes related to your accommodation in an intuitive way.
Online property exposure improvement, effective price strategy, income management, bureaucratic and fiscal duties, guest communication management before, during, and after their stay: Octorate takes care of everything.
You only need to bring your talent.
Who Uses Octorate?
Hotels, Bed&Breakfast, Vacation Rentals, Apartments, Resorts.
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Reviews of Octorate
Alternatives Considered:
Best App ever to manage your B&B
Comments:
I work with that app for about 9 years now.
They’re flexible and always helpful when I needed some support.
I had a look around and couldn’t find another party that offers the same services at a reasonable price.
Pros:
It totally changed my life! Very easy to work with. Reliable and stable Very good back office and support Price/quality just perfect
Cons:
Nothing There isn’t anything I dislike actually
Alternatives Considered:
Lots to complain about
Comments: If I didn't need the Italian based features I would never have chosen them and if I could get the same features with a different company I would ditch them in a second. Unfortunately, they have a stereotypical Italian lack of customer service.
Pros:
It's a sensible, logical, and visually efficient system that would be perfect if it actually worked as well as it ought to. As an Italian company they also provide support for reporting to the Italian authorities and electronic receipts and other features specific to this country, which is a huge time saver.
Cons:
Well, lots of it doesn't work as it should and it's difficult to get help. Their documentation is often outdated, not translated, or simply doesn't work. The big issue, which has been stated here before, is that their support is terrible. I'll ask multiple questions that only get partially answered after days, and sometimes weeks - some questions have never been answered and I've simply given up asking. We also had connectivity issues at the start which lead to overbookings and price discrepancies. After almost 9 hours that we weren't responded to for this emergency we suspended our own listing on Hostelworld to contain the damage. They deny any responsibility saying that they jumped right on the problem (actually after 9 hours I jumped on it and it took them another week with us unable to receive any reservations). Despite the loss of revenue, the amount of time and aggravation and stress all the issues caused they would never think to even offer 1 cent of a discount as a way to show that our experience isn't normal. Unfortunately, this is typical customer service in Italy and culturally they just don't think anything is their responsibility. We have 2 or 3 channels that remain unconnected. We have a handful of unanswered questions and every few days another support issue. However, they are so slow to respond, and so incomplete with their responses, that you don't want to overload them with issues. So you basically just give up and accept it for what it is.
Alternatives Considered:
Unsynchronized channels and Overbookings everyday
Comments:
My day by day with this PMS was the worst experience ever.
I checked my bookings manually every 5h to ensure that overbooking was not happening.
Sometimes a room was sold in my booking engine and Booking at the same time. I supposed that synchronisation was slow.
After a few weeks I discover that sometime a full room was sold again. A full room! A room that was full weeks ago suddenly was opened again in booking or my website. And the system said availability=0, but it was available to be booked.
I had to mark as “maintenance” a room every time it was full, because it was the only way to stop sales.
Pros:
Cheap. We decided to start working with this PMS because it was cheap, and the salesman promised us to customize the PMS for our needs. We started using it and every time we report a bug (not an improvement, just a bug) it remains unsolved forever. Of course improvements never was done.
Cons:
PMS interface is the worst ever. Difficult to use in PC, impossible to use in mobile. Booking engine doesn't work properly in mobile. I've to write more than 200 code lines in HTML, CSS and JavaScript to make it the basic to work. I reported the problems and they never solved it. Unsynchronized channels and Overbookings every day. System sells independently of the number of rooms available. It created overbookings every day.
Best Channel Manager Ever
Comments:
Events calendar clearly visible
Link to What's App
Connection to fiscal recorder
Link to billing
and so on....
Pros:
A simple, intuitive channel manager that has developed in a surprising way in recent years, maintaining advantageous prices on other similar products. Calendar function to mark events, spectacular Booking Engine and many functions to facilitate the view of the Hosts. Excellent relationship via email / phone with Customer Care where the same person who knows you and your problems always answers you. Excellent email / phone relationship for sales, always available. 100% recommended.
Cons:
There is nothing to improve, the Channel is evolving daily. With each new implementation they warn you and have great video tutorials explaining the new feature!
The best " vale x money" Channel manager
Comments: We have a very good Experience with Octorate. We are satisfied and we reccomend this software!
Pros:
Vale x money. This Channel manager is actually one of the best "vale x money" software in hotellerie and touristic location. We have been using it for 9 years with success in our hotel. It includes also a simple but useful PMS x small hotels, B&B and apartments. Very easy to use. Supports a lot of OTAs.
Cons:
The only weakness of this software, in its previous release, was, sometimes (happened few times in 8 years...) processing overload which caused slowness in updating rates and availability. But recently, with the new release, this problem disappeared.