--- description: Learn more about Digitail price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Digitail Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [Digitail](/software/167764/digitail) # Digitail Canonical: https://www.capterra.com.au/software/167764/digitail Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/167764/digitail?page=2) > Digitail is the AI-native, all-in-one platform for modern veterinary clinics, helping 10,000+ teams work smarter and get home on time. > > Verdict: Rated **4.7/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Digitail? Digitail is the leading AI-native, all-in-one software for vet clinics, trusted by 10,000+ teams to work smarter, see 2× more patients, and get home on time with 15+ AI tools and 30+ integrations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 79 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Digitail - **Location**: Iasi, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Greek, Hungarian, Italian, Portuguese, Romanian, Spanish - **Available Countries**: Australia, Canada, Ireland, New Zealand, Romania, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - Appointment Scheduling - Charting - Client Management - Communication Management - Confirmations/Reminders - Document Storage - E-Prescribing - EMR/EHR - Inventory Management - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Treatment Planning ## Integrations (16 total) - FetchIt - Google Calendar - Google Maps - Greenline - Inventory Ally - Kumba AI - Okta - ReviewTrackers - SendGrid - Stripe - Stripe Billing - Talkatoo - Text Blaze - TypingDNA Verify 2FA - VetPay ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Veterinary Software](https://www.capterra.com.au/directory/30617/veterinary/software) ## Alternatives 1. [ezyVet](https://www.capterra.com.au/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) 2. [DaySmart Vet](https://www.capterra.com.au/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews) 3. [Instinct Science](https://www.capterra.com.au/software/1017062/instinct-emr) — 4.9/5 (234 reviews) 4. [Covetrus Pulse](https://www.capterra.com.au/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 5. [Shepherd](https://www.capterra.com.au/software/172485/shepherd-app) — 4.7/5 (87 reviews) ## Reviews ### "Highly recommend Digitail for referral and GP veterinary practices" — 5.0/5 > **Laura** | *14 May 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Digitail is extremely easy to use. It was simple to get started and the tech team is very helpful. There is a library of helpful guides and videos. The price point is better than what we've had previously. The service has been reliable and our records look very nice. There are constant improvements to the platform. > > **Cons**: Setting up our label printer has been a challenge. Inventory is not-straight forward. Refunding is a bit confounding as well. > > We highly recommend Digitail\! It has made our record keeping very easy\! As a referral service, it is very important that our records are thorough and professional. The templates make it easy. ----- ### "Admin Manager" — 2.0/5 > **Nancy** | *1 May 2025* | Veterinary | Recommendation rating: 0.0/10 > > **Pros**: The beginning when I had hope that it was going to be a great new system for our organization, with plenty of support. > > **Cons**: Customer service has been absolutely dreadful. It is sometimes days before we hear back on an issue and some of them we are still waiting to be resolved for weeks. We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue. System is overall clunky and some tasks require multiple clicks before you get to what you need. This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support. > > Very unhappy with the software program and the lack of proper and timely support. ----- ### "Incredible System, Incredible Team\!" — 5.0/5 > **Karen** | *9 September 2024* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Coming from a server based system, its incredible to be able to access from anywhere\! There are many functions, some we haven't even tried yet (baby steps in implementing them) that make the process so much easier. And of course, we are in a a love-hate relationship with "Tails"....we love it because it's the coolest thing ever, but hate the fact that down the road I won't be needed lol\! > > **Cons**: Inventory management is something to get used to, but we will get there. I do also wish we could create our own visit types to work with what we are used to. Also, one request would be to be able to re-order the entries in a canned treatment plan so if we have to adjust it, it will be in logical order of how we go through the process. Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created. > > \[sensitive content hidden\], our onboarding person, has been incredible. He has dealt with my silly questions, serious questions, and overall frustrations getting it up and running (although the frustrations have been few). Even with the big time difference, he has been available when we needed him\! He is extremely knowledgeable and want him to come to the U.S. and work at our hospital as a vet (and Digitail expert) lol. ----- ### "Overall good experience from a veterinary ophthalmologist" — 5.0/5 > **Diana** | *16 August 2024* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: I like the interface, the ease of use, the forward thinking (AI, voice integrations). > > **Cons**: I am a specialist and I was hoping there would be advancements to integrate the unique aspects of a referral hospital. Also customer service can be very helpful, but not always very prompt. The chat option really isn't truly a chat because it can takes days for them to respond. That is really just an email. > > Overall very good. I think Digitail has a lot of potential and I look forward to continuing to work with them. ----- ### "STAY AWAY FROM DIGITAIL\!" — 1.0/5 > **Deana** | *23 May 2024* | Veterinary | Recommendation rating: 0.0/10 > > **Pros**: There are no pros at this point. They have run us through the ringer so bad we are already shopping for another software. > > **Cons**: They fired our implementation person along with about a quarter of their staff the day before we went live. Their tech support team does not respond to problems. You can't change reminders going out to your customers. Our no show rate skyrocketed after we went live with them. If you have multiple locations, you can't set up your own employees. > > The software is a total joke. We were lied to when we signed and unless you copy the CEO on every email, no one answers. It's just bad software with no customer support. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/167764/digitail?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/167764/digitail) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data