--- description: Learn more about livepro price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: livepro Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/30094/knowledge-management/software) > [livepro](/software/165150/livepro) # livepro Canonical: https://www.capterra.com.au/software/165150/livepro Page: 1 / 9\ Next: [Next page](https://www.capterra.com.au/software/165150/livepro?page=2) > livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. > > Verdict: Rated **4.8/5** by 182 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses livepro? Trusted by contact centers across industries, offering agents accurate, consistent information. It’s used in financial services, utilities, government, and healthcare to enhance customer interactions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 182 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: livepro Knowledge Management - **Location**: Sydney, Australia - **Founded**: 2001 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing starts from $25 per user for the top tier amount of users. Pricing will increase for less users and descrease for more users as you scale up your contact center. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Greek, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Belgium, Canada, Denmark, Finland, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Singapore, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Notifications - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Content Management - Customisable Branding - Customizable Templates - Dashboard - Discussions/Forums - Document Management - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management ## Integrations (11 total) - AI Assistant - AI Bots - CXone Mpower - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [Content Management Systems](https://www.capterra.com.au/directory/10007/content-management/software) - [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software) - [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software) - [Collaboration Software](https://www.capterra.com.au/directory/15/collaboration/software) ## Alternatives 1. [Confluence](https://www.capterra.com.au/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5058 reviews) 3. [Microsoft SharePoint](https://www.capterra.com.au/software/1167/sharepoint) — 4.4/5 (5412 reviews) 4. [Notion](https://www.capterra.com.au/software/186596/notion) — 4.7/5 (2709 reviews) 5. [Guru](https://www.capterra.com.au/software/145390/guru) — 4.8/5 (639 reviews) ## Reviews ### "A Purpose Built KMS That Makes A Difference" — 5.0/5 > **Samantha** | *17 November 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model > > **Cons**: It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier. > > The support team is absolutely amazing. They’re always available when you need help, and what stands out most is how seriously they take your feedback. Whenever we have suggestions or run into issues, they’re quick to listen, and it’s clear they’re committed to using that input to continually improve the tool. ----- ### "If you have knowledge, you need livepro\!" — 5.0/5 > **Waylon** | *12 August 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: livepro is a comprehensive knowledge management system that allows for a fully built in governance and control strategy. Being easy to use, and highly customisable by the business allows a high level of flexibility. Where this is not possible, or you can't figure it out, the service from customer support is second to none\! Really quick responses and always willing to help\! Add to this one of the best in built help sites of any system i've ever used, and livepro becomes a high quality, value for money, system to store, use, and report on all of your knowledge\! > > **Cons**: It is honestly hard to find something not to like\! I've tried for years to find something I don't like and I can't for the life of me find it. > > Easily one of the most rewarding systems, businesses and people that I have ever had to deal with professionally. Can not recommend high enough\! ----- ### "“Excellent knowledge management system”" — 5.0/5 > **Cory** | *15 August 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The periodic review cycle within Livepro has been very helpful as part of our knowledge management cycle. In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging. The Livepro “Content Owner” system – with automated notifications when pages require review – has made this process much more efficient and manageable. Creating new pages is also generally very user-friendly, and the flexible design of page elements and templates allows for customisation to suit the needs of each knowledge object, while keeping the style consistent across the platform. Support from the Livepro team has been consistently strong. Their responsiveness, combined with regular updates and new features has been very helpful throughout the entire process > > **Cons**: It would be helpful to have the ability to set up page containers using distribution lists (as well as by role type) to avoid having to create and manage a large number of role types for each team. Additionally, allowing users to include screenshots when submitting feedback would be beneficial. > > Livepro has been a key tool when managing our internal knowledge, both streamlining the migration of existing knowledge, and also helping us identify and address content gaps through user feedback, search analytics (thanks to reporting) and taxonomy. Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently. The platform’s wide range of content types has helped support learning and engagement across all levels, from onboarding new staff (via quizzes) to assisting more experienced team members via document notes, process guides and rockets. ----- ### "A Powerful, Reliable Knowledge Management Solution" — 5.0/5 > **Nic** | *12 August 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Livepro has been a standout platform for our organisation. The knowledge base is the best we've ever had - intuitive, easy to manage, and widely adopted across multiple business units, including our Contact Centre. The reporting functions are excellent, offering deep insights that help us continuously improve. Functionality is top-tier, and the customer support is absolutely incredible - swift, helpful, and consistent. Overall, it delivers fantastic value for money. > > **Cons**: Honestly, nothing comes to mind. We've had a very positive experience across the board and any issues we've encountered have been quickly dealt with or really helpful advice given. > > Our overall experience with Livepro has been outstanding. It’s helped streamline knowledge sharing, improve staff confidence, and enhance customer service outcomes. The platform is reliable, scalable, and backed by a support team that truly understands our needs. Highly recommended\! ----- ### "livepro as the global leader in knowledge management" — 5.0/5 > **Kimberley** | *9 December 2024* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The user interface is modern and allows for seamless management of knowledge, processes and content across a large workforce. This is supported by extensive reporting capabilities to monitor usage, maintain content and formulate continuous improvement strategies. > > **Cons**: The administrative functions of livepro to enable content permissions and update workflow settings can often be confusing on the backend, however, this will be rectified with the new admin interface that is due to be released soon and allow for efficient admin management of the system. > > We commenced our knowledge management journey with livepro as one of the global leaders in knowledge management. A comparison with over 20 KM platforms was conducted with livepro recognised as the most robust and comprehensive, being most suitable for our large workforce and compatible with the sensitive nature of our knowledge. The team at livepro have provided incredible support throughout development, implementation and ongoing continuous improvement and expansion across our organisation. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.com.au/software/165150/livepro?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/165150/livepro) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data