--- description: Learn more about ROLLER price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ROLLER Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Ticketing Systems](/directory/30039/ticketing/software) > [ROLLER](/software/164715/roller) # ROLLER Canonical: https://www.capterra.com.au/software/164715/roller Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/164715/roller?page=2) > ROLLER is venue management software that offers ticketing, point of sale, payment processing, and operations tools for attractions. > > Verdict: Rated **4.2/5** by 146 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ROLLER? ROLLER is used by trampoline parks, family entertainment centers, amusement parks, water parks, museums, zoos, aquariums, rock climbing facilities, playcenters, and roller skating rinks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 146 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ROLLER Software - **Location**: Sydney, Australia - **Founded**: 2010 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: ROLLER partners with over 2,600 attractions venues to help them sell more, save time, and deliver better experiences for their guests. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Belgium, Canada, Colombia, Denmark, Egypt, Finland, France, Germany, Hong Kong SAR China, Ireland, Kenya, Kuwait, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway and 11 more ## Features - Access Controls/Permissions - Accounting Integration - Alerts/Notifications - Attendee Management - Barcode/Ticket Scanning - Billing & Invoicing - Contact Management - Customer Accounts - Customer Data Management - Customer Database - Customizable Templates - Data Import/Export - Debit/Credit Card Processing - Digital Signature - Document Management - Document Storage - Dues Management - Email Management - Event Ticketing - Forms Management - In-Person Payments - Interaction Tracking - Inventory Management - Member Communication - Member Database - Member Types - Membership Management - Membership Renewals - Mobile Payments - Multiple Payment Options - Online Signing - PCI Compliance - Payment Fraud Prevention - Payment Processing - Promotions Management - QR Codes - Reporting/Analytics - Reservations Management - Returns Management - SMS Messaging - Sales Management - Searchable Database - Secure Data Storage - Segmentation - Social Promotion - Ticketing - Transaction Monitoring - Volunteer Management - Website Management - Workflow Management ... and 14 more features ## Integrations (15 total) - Brevo - Campaign Monitor by Marigold - Fresh KDS - Google Tag Manager 360 - InMoment - Klaviyo - Mailchimp - Microsoft Power BI - NetSuite - Ontraport - Sailthru - Tanda - Workforce.com - Xero - Yellow Dog Inventory ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Ticketing Systems](https://www.capterra.com.au/directory/30039/ticketing/software) ## Related Categories - [Ticketing Systems](https://www.capterra.com.au/directory/30039/ticketing/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Event Management Software](https://www.capterra.com.au/directory/20030/event-management/software) - [POS Systems](https://www.capterra.com.au/directory/20052/point-of-sale/software) - [Venue Management Software](https://www.capterra.com.au/directory/30811/venue-management/software) ## Alternatives 1. [iVvy Venue Management](https://www.capterra.com.au/software/141909/ivvy) — 4.6/5 (69 reviews) 2. [events500i](https://www.capterra.com.au/software/1039929/events500i) — 4.9/5 (23 reviews) 3. [AllBooked by Skedda](https://www.capterra.com.au/software/1073834/AllBooked) — 4.8/5 (70 reviews) 4. [Perfect Venue](https://www.capterra.com.au/software/1035127/perfect-venue) — 4.8/5 (78 reviews) 5. [Tripleseat](https://www.capterra.com.au/software/118047/tripleseat) — 4.7/5 (573 reviews) ## Reviews ### "Roller saved my Business." — 5.0/5 > **Cameron** | *4 November 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Easy user interface face / platform, Unbelievable personalized support, Great value. Secure, Prompt Payment processing and waiver system. > > **Cons**: I am yet to find an issue with Roller. The only problem we had was not utilizing their system first. > > Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing. ----- ### "LET'S HOLD YOUR FUNDS" — 2.0/5 > **John** | *30 September 2025* | Entertainment | Recommendation rating: 0.0/10 > > **Pros**: The ability to make timed group bookings by creating resources. Can send booking directly to customer > > **Cons**: ITs integration with Volare now Roller Karting. There has been no real improving in the last 6 months like promised. We can't time items for sale e.g. Happy hour lunch time specials. Promised membership would be great for our business but it doesn't work in our environment. Roller has been very slow to respond and offering no solution With Roller payments our funds are held for days. Every other eftpos co pays daily. Other Karting venues have left Roller. We have a second venue and are not convinced to change to Roller. We are about to open a third and are giving thought to options > > OK. Was very proactive up to 6 months ago in developing and sorting out issues. Over the last 6 months not much development. ----- ### "Impressive Improvements and a better Roller experience every year (Thanks \[sensitive content hidden\] \!)" — 4.0/5 > **Maddison** | *19 September 2025* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: Over the years of using Roller, we've seen a significant improvement in one-on-one support and account management. There was a time when we seriously considered moving away from the platform. However, we chose to stay, and are glad we did, due to the steady enhancements in the ticketing system, payment portals, and the increased engagement from our account manager, who has made a conscious effort to be present and work collaboratively with us on solutions. THANKS \[sensitive content hidden\] \! One of the biggest improvements has been in payment processing. The ability to identify payments linked to specific bookings and guest accounts, track spending over time, and issue refunds easily has played a critical role in streamlining our operations and improving the guest experience. While Roller isn’t fully customisable, we’ve appreciated how tailored solutions and thoughtful adaptations have been introduced to better suit the unique needs of our business and how we sell our products. We’ve particularly valued the introduction of price rules and schedules over the past seasons. These tools became essential in the post-COVID environment, where managing guest bookings, capacity, and queues became more important than ever. The progressive checkout has also been a game changer. Not only is it visually appealing, but it’s far more user-friendly compared to the previous format. It enhances the overall customer experience and aligns well with modern consumer expectations. We’ve also seen great success with the online party package system. Allowing guests to purchase and manage their own bookings has led to a noticeable increase in party sales, while also reducing the administrative load on our team. > > **Cons**: If you had asked me a few years ago, I could have easily written a page and a half outlining the things we didn’t like or appreciate about Roller. However, as the platform has developed over time, that list has steadily decreased. One of our earlier frustrations was being limited to selling tickets as a standard product. With the introduction of schedules, improvements in stock product functionality, and now the implementation of price rules, our experience with ticketing and the overall system use has significantly improved. That said, there are still areas where we’d love to see further development, particularly in how events are booked. We currently rely on external software (Priava/Elite) to manage and invoice event bookings, as Roller’s event management features aren’t yet at the level offered by those systems. We’re hopeful that as Roller continues to evolve, it will eventually allow us to run all aspects of our business (food \& beverage, ticketing, event management, lockers etc.) within a single, unified platform. Another area we’re keen to see improvement in is guest account management. Specifically, we’d like guests to have more autonomy in managing their bookings. For example, being able to change their visit date without needing to contact our team via phone or email. This was a feature we were expecting last season, but unfortunately, it wasn’t implemented successfully. We’re hoping to see it available and functioning smoothly this season. > > Roller has become a core part of our operations, and we’re very happy with how far it’s come. While it’s not yet a complete all-in-one solution, we’re confident it’s heading in the right direction. With continued improvements, particularly around event management and their food and beverage systems, we can see ourselves running our entire business on Roller. ----- ### "Overall, ok" — 4.0/5 > **Joshua** | *18 September 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: I think the usability is great. Easy to train new staff. I like how the dashboards work and the ease of using guest and booking profiles > > **Cons**: Reporting… a lot does not make sense, and can be difficult to pull what Relevant info is needed. Being able to pull reports on what is consumed that day vs what is paid for (delayed booking) would be helpful (currently being addressed by roller). F\&B integration. Very excited to see how things work out over the next year. > > The platform is good once it is set up. Getting replies for customer support can take a bit to get. Once they are dialects in on the issue, they can be quick. ----- ### "Excellent Platform" — 5.0/5 > **Brett** | *18 September 2025* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Venue manger is amazing for its online booking system and its ability to be able to block out sessions and view daily capacities. > > **Cons**: Roller doesn’t have live chat support which is annoying as many other POS providers have instant support when required. > > A user friendly platform that is very easy to use, teachable to new staff and helps to keep venue booking errors at an absolute minimum. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/164715/roller?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/164715/roller) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data