Local product
What Is ROLLER?
ROLLER is a leading all-in-one, cloud-based software solution for attractions, entertainment & leisure venues.
Our platform provides you with everything you need to sell, serve, market, and manage your venue. Our features include online ticketing, Point-of-Sale, CRM, waivers, gift cards, entry management, guest surveys & more!
With an intuitive design and the latest technology, we help venues deliver an exceptional guest experience and growth their business.
Who Uses ROLLER?
ROLLER offers software for attractions & leisure venues like family entertainment centers (FEC), trampoline parks, amusement and theme parks, water parks, museums, zoos, play centers, and more.
Where can ROLLER be deployed?
Cloud, SaaS, Web-based
About the vendor
- ROLLER Software
- Located in Sydney, Australia
- Founded in 2010
- Phone Support
- Chat
Countries available
Australia, Canada, United Kingdom, United States
Languages
English
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About the vendor
- ROLLER Software
- Located in Sydney, Australia
- Founded in 2010
- Phone Support
- Chat
Countries available
Australia, Canada, United Kingdom, United States
Languages
English
ROLLER videos and images
Compare ROLLER pricing with similar products
Features of ROLLER
Alternatives to ROLLER
Reviews of ROLLER
Michael
Excellent Customer support, easy to use software
Comments: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
Pros:
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Cons:
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.
Adam
ROLLER is the One-Stop-Shop For Ticketing and Event Management
Comments: If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.
Pros:
Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).
Cons:
There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.
Dianne
Transitioning from using a paper diary for 20 years to a computer
Comments:
Our bookings have increased with the phone traffic decreasing.
Feel rather frustrated at the initial over selling. When discussing the purchase the salesperson recommended the Lite which does not meet our need fully.
Pros:
Ease of use for customers POS offers stock control Ease of scheduling Fantastic support from Accounts Manager - Sophia
Cons:
The limitations of the lite package. Salesman explained the system to me and recommended I buy the lite. He did not advise many of the features he had sold me are only available on the Pro System
Caitlin
Bounce Trampoline Sports NY
Comments: Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with [SENSITIVE CONTENT HIDDEN] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you [SENSITIVE CONTENT HIDDEN]!!!
Pros:
There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system.
Cons:
The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver!
Tom
Alternatives Considered:
Essential business tool
Comments: We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.
Pros:
The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)
Cons:
Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.
