What Is ROLLER?
With customers in over 25 countries, ROLLER is the cloud-based venue management platform for the modern attraction, purpose built to remove friction from the guest experience at every touchpoint. Their all-in-one platform simplifies its customers' business processes, improving efficiency and maximizing revenue. ROLLER’s modern solution includes: Online Checkout & Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Cashless Wallets, and more!
Who Uses ROLLER?
ROLLER offers software for attractions & leisure venues like family entertainment centers (FEC), trampoline parks, amusement and theme parks, water parks, museums, zoos, play centers, and more.
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Reviews of ROLLER
ROLLER is the One-Stop-Shop For Ticketing and Event Management
Comments: If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.
Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).
There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.
Great Product and Superb Support
Comments: We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems.
The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product!
We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet.
Redundant input and no customer service
Comments: None. Awful product
Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant
Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.
ROLLER Software Response
Thank you for leaving your feedback Sean. We strive incredibly hard at ROLLER to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time. Please drop us a message directly and we'd love to resolve this as quickly as possible.
Essential business tool
Comments: We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.
The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)
Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.
GC Wake Park
Easy to use, POS user friendly and handles memberships well.
not mobile friendly, some areas of memberships could be improved.