--- description: Learn more about Playvox price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Playvox Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Quality Management Systems](/directory/30099/quality-management/software) > [Playvox](/software/164542/playvox) # Playvox Canonical: https://www.capterra.com.au/software/164542/playvox Page: 1 / 6\ Next: [Next page](https://www.capterra.com.au/software/164542/playvox?page=2) > Boost contact center efficiency with Playvox WEM. Streamline operations, automate feedback with Playvox QM and monitor KPIs for success > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Playvox? Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 109 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Playvox - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Starter: $15 user/month on annual contract Professional:$30 user/month on annual contract Enterprise: $40 user/month on annual contract More than 100 agents? Multi-year contract? Contact us for a custom quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Mexico, Portugal, South Africa, Spain, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Attendance Tracking - Audit Management - Automated Routing - Automated Scheduling - Budgeting/Forecasting - CRM - Change Management - Compliance Management - Computer Telephony Integration - Customer Experience Management - Customer Surveys - Customizable Templates - Document Coding & Control - Employee Coaching Tools - Employee Management - Employee Scheduling - Feedback Management - For Call Centers - Intraday Management - KPI Monitoring - Knowledge Base Management - Labor Forecasting - Multi-Channel Communication - Performance Management - Performance Metrics - Productivity Analysis - Quality Management - Queue Management - Reporting & Statistics - Reporting/Analytics - Sentiment Analysis - Service Level Agreement (SLA) Management - Skills Tracking - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Time Off Management - Trend Analysis - Visual Analytics - Workflow Automation - Workforce Management ## Integrations (23 total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... and 8 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Quality Management Systems](https://www.capterra.com.au/directory/30099/quality-management/software) ## Related Categories - [Quality Management Systems](https://www.capterra.com.au/directory/30099/quality-management/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [Workforce Management Software](https://www.capterra.com.au/directory/30210/workforce-management/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4081 reviews) 3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3444 reviews) 4. [HelpDesk](https://www.capterra.com.au/software/185973/helpdesk) — 4.6/5 (180 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1725 reviews) ## Reviews ### "Playvox is perfect for quality assurance between teams." — 5.0/5 > **David** | *1 November 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Useful solution for coaching sessions and calibrations. Provides everything needed such as grouping in teams and a robust selection of customizable actions. > > **Cons**: Very rarely the text processor can glitch out, so I believe an auto-save feature for what you're writing would be pretty cool. > > Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress. ----- ### "Promising tool but not ready for global organizations disengaged team" — 2.0/5 > **Stela** | *5 October 2024* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: The tool looks promising while not ready for global organizations with omnichannel schedule > > **Cons**: We got stuck during onbaording with building global schedules. At one point a couple of weeks ago, Playvox completely ghosted us - with nobody in the company ever responding to our emails even though we are a paying customer ----- ### "Playvox Review." — 5.0/5 > **Jetson** | *8 August 2024* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Playvox is so easy to use as an agent. It allows us to monitor the quality of our job and help us to improve on daily basis. > > **Cons**: None. Playvox is so easy to use and has a very calm interface that allows us to work more easily. > > 10/10. Playvox is a very useful product. It helps us to get our job done more easily and makes us more productive because we always save time using this product. ----- ### "Easy to Use Quality Software" — 4.0/5 > **Michael** | *19 May 2019* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: This software is easy to use and easy to customize. Also includes some native reporting built into it. > > **Cons**: In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends. > > Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting. ----- ### "Organized schedules" — 5.0/5 > **Heather** | *26 January 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It's the schedule notification for me, it keeps you updated 5 minutes before your scheduled break. It also lets you know when to come back which makes work much easier and more disciplined. > > **Cons**: Agents don't have the option to check timestamps on the number of minutes or hours they have worked. > > It was less hassle when submitting leave applications and schedule management. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.com.au/software/164542/playvox?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/164542/playvox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data